Teaching Assistant: IT Support, Good Jobs

Enterprises and governments work with us to develop talent and close critical data, digital, and technology skills gaps. Our global programs, including Data Skills for All (DS4A) and data competitions, also empower underrepresented communities and accelerate careers.

Our mission is to create equal access to the data-driven jobs of the future. We partner with top employers and government organizations to make that a reality, including Amazon, Coca-Cola, Johnson & Johnson, USAID and the U.S. Department of Defense.

Our skills training programs are 100% free for learners and are delivered virtually by industry experts to minimize traditional barriers to career advancement. We take pride in fostering supportive, human-led, group learning environments that build technical proficiency and confidence in participants.

Join us and let's shape the AI Economy together!

• The program will be held over the course of 18 weeks, from September 9, 2024 - January 14, 2025. Sessions will take place Mondays Wednesdays from 7:00 - 9:00pm EST.

We will host a live onboarding session, where we will walk through the program elements, set you up on our platforms, and ensure that you are prepared to support our Amazon learners effectively before the program launches. 

All training materials will be provided in advance of, during, and after these onboarding sessions. 

• Attend all LIVE lectures and provide support for the training program as listed below: 
• IT Support Specialist Training Program ()
• Tuesdays and Thursdays (2 hours per day)
• Provide one hour of “Drop - In Office Hours” per week ()
• Attend the TA Weekly Meeting ()
• Be available for 1:1 office hour requests with assigned learners based on availability. You may set these hours within our parameters, for your convenience. ()
• Complete grading of Fellow’s deliverables ()
• Work with fellow instructors and the Correlation One team on ways to improve learner experience

• Manage the progress of assigned learners
• Monitor your Slack channel to answer Learners’ questions
• Review the materials for the week so you are prepared to answer questions
• Contribute to course design improvement through thoughtful feedback to Correlation One team
• Participate in the weekly meeting (time TBD)
• Submit weekly write-ups summarizing the week’s accomplishments and challenges.  This is due by Monday at 8pm EST each week
• Monitor the  #extra-help channel on Slack throughout the day to answer Fellows’ questions

• CompTIA A+ and CompTIA Network+ certified
• IT Support professional with exceptional leadership, communication, collaboration, and organizational skills.
• Empathy, flexibility, patience; passion for working with diverse learners who are new to IT Support content.
• Experience operating in a fully virtual environment.
• Excellent written and spoken English language skills.
• Working experience with the following technical skills/platforms:
• Windows, Linux, and Mac OS
• Troubleshooting 
• Mobile Devices
• Networking -  VPN, security, remote access
• Ticket Systems
• Backup & Recovery

• Prior teaching experience with adult learners is a plus

• : $5,400
• $1,350
• You can receive up to this amount, although it is not guaranteed. The amount you receive is based on your performance, as determined by Correlation One. Performance includes, but is not limited to, (a) Satisfactory completion of the Job Responsibilities, (b) Satisfaction of the Fellows you directly manage, as determined through the survey feedback at the end of the Program and other sources of feedback, (c) Engagement with Correlation One and the Fellows through the platforms utilized during the Program. 
• Maximum of 4 hours per week at $40/hr
• Office hour based compensation will be paid on bi-weekly cadence along with base compensation

This position is accessible for those with other professional responsibilities, including full-time jobs, provided you can commit to regular synchronous support for live class sessions. We require a minimum of 2 weeks’ notice for any planned absences from live sessions or periods when Teaching Assistants are not available (i.e., scheduled vacations, other work commitments, etc.); we will communicate more specific expectations for this during the onboarding process.

Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.  We encourage applicants to bring their unique skills, experiences, and outlook to our work environment. 

Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].