T&E Specialist (Alajuela, Costa Rica)

 Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.  

T&E Specialist

The Travel & Expense Specialist contributes to our mission by providing administrative support to Concur end users for the Travel & Expense and Corporate Card administration functions in the United States in alignment with our Global standards.

The T&E Specialist oversees US Corporate Card Administration process (request, cancel, increase limit of corporate cards) as well as be the first point of contact for all Bank of America related issues.

The T&E Specialist provide Tier 2 level support reinforcing policy awareness and ensure appropriate Concur expense report submission.

What will you be doing?

Corporate Card Administration United States

• Resolve Corporate Card requests (new card, increase/decrease limit, and cancelation) from ticketing system within defined SLA.

• Send welcome communications to new cardholders including Policy and Concur procedures to increase policy awareness.

• Coordinate a resolution with the bank and the cardholder when cards are lost/stolen/declined to mitigate possible credit card fraud.

• Execute credit card cancelation process for terminated employees and ensure expenses are processed base on Standard of procedures on a weekly basis.

• Partner with employees on investigation related to credit card fraudulent transactions to minimize potential impact.

• Support Cardholders on T&E Global policy questions to increase understanding of credit card utilization.

Concur Expense Processing United States

• Collaborate with managers by completing pending expense reports for terminated employees on a weekly basis ensuring pending expense reports are approved and in alignment with Global T&E Policy.

• Escalate the most serious non-compliance issues (repeat offenders, suspicious activity) for resolution or corporate card suspension to T&E Management.

• Escalate issues to Concur Audit, Help Desk, and Support Admin as needed.

• Support T&E process improvement projects as needed.

Global Support:

• Assist/Lead T&E process improvement projects related to T&E Policy, Auditing, Concur Help Desk scripts, Terminations ensuring global standardization.

• Review and challenge current T&E process looking for possible improvements areas to ensure continuous improvement model.

What will you need to be successful?

• +2 years of experience in travel operations or a related field

• Strong attention to detail and ability to spot potential risks

• Strong organizational skills and ability to multitask

• Excellent communication and interpersonal skills

• Ability to work independently and meet deadlines

• Experience with travel management software

You. Unlimited

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. 

Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website.

Other reasons why you will love it here!

• Your future:  stock purchase program, referral bonus, subsidy in transport and food, recognition program.

• Work/Life Balance: Extra days off, birthday off, voluntary hours.

• Your Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave. 

• Flexibility: Hybrid work model (for more professional roles), flexible schedules.

• Training: Training program, unlimited learning.

• Extra perks: employees association, and more…