About this opportunity:
We are looking for an experienced leader to join our Managed Services Customer Leadership Team (MSCLT) as Head of Core Network Optimization & Service Improvement. You will secure the operational and financial performance of the Managed Services assignment by leading optimization, performance management and continual service improvement across the customer Core Network, and by managing the applicable WLAs and OLAs with delivery organizations.
What you will do:
• Lead the end-to-end Core Network optimization and Service Improvement function across CS Core, PS Core/EPC, IMS, 5G Core, Subscriber Data Management, Signaling and relevant VAS domains.• Own the Service Improvement Plan, including prioritization, governance, execution tracking, benefit realization and closure of improvement initiatives.• Monitor and improve contractual KPIs, SLAs, WLAs and OLAs; drive Core Network performance analysis, capacity assessment, parameter optimization and resilience.• Manage delivery performance across the Managed Services team, delivery units, IS/IT, third-party suppliers and the customer; lead performance and Service Improvement governance meetings.• Turn recurring incidents, complaints and Problem Management findings into measurable improvement actions; drive analytics, automation and AI/ML use cases for proactive assurance.• Support add-on sales and pre-sales opportunities in cooperation with Key Account Managers and solution teams.• Lead, coach and develop the Core Network optimization and Service Improvement team.
The skills you bring:
• Bachelor's or Master's degree in Telecommunications, Electronics, Computer Engineering, Information Technology or equivalent.• 10+ years in telecom, with substantial experience in Core Network optimization, performance management, Service Improvement or Managed Services delivery, including capacity, Problem Management and supplier management.• Domain experience in CS Core, PS Core/EPC, IMS, 5G Core, SDM, Signaling and VAS, with good knowledge of 3GPP architectures and protocols (SS7/SIGTRAN, Diameter, SIP, GTP).• Proven customer-facing leadership, multi-vendor coordination and commercial awareness of Managed Services commitments.• Strong analytical and decision-making skills, executive-level communication, and the ability to influence across organizational boundaries.
Additional Requirements:• Experience in data analytics, automation and performance reporting (AI/ML exposure is an advantage), with a Service Improvement, operational excellence and customer-experience orientation.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 793735
Skills Required
- Bachelor's or Master's degree in Telecommunications, Electronics, Computer Engineering, Information Technology, or equivalent
- 10+ years of experience in telecommunications
- Substantial experience in Core Network optimization, performance management, Service Improvement, or Managed Services delivery
- Experience with capacity management, Problem Management, and supplier management
- Experience with CS Core, PS Core/EPC, IMS, 5G Core, Subscriber Data Management, Signaling, and VAS
- Knowledge of 3GPP architectures and SS7/SIGTRAN, Diameter, SIP, and GTP protocols
- Customer-facing leadership, multi-vendor coordination, and commercial awareness of Managed Services commitments
- Strong analytical, decision-making, executive communication, and cross-organizational influencing skills
- Experience in data analytics, automation, and performance reporting
- AI/ML exposure
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — An automatic employer contribution of 3% plus up to 4% in matching is outlined for U.S. employees, enabling a potential 7% total employer contribution subject to plan rules. Feedback suggests this is a standout element of the package.
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Leave & Time Off Breadth — The U.S. package specifies at least 15 vacation days for new hires, up to 3 personal days, 11 holidays, and 80 hours of sick time, with flexibility noted in taking time away. Feedback suggests time‑off breadth and usability are strong points.
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Parental & Family Support — Published materials describe up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay, subject to eligibility. Feedback suggests these policies provide meaningful support for families.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
