Ericsson Mobile Financial Services is looking for a Fintech Experience Architect to design and deliver compelling product demonstrations that bring our fintech solutions to life for customers, partners, and internal stakeholders.
In this customer-facing role, you will connect Ericsson's technology capabilities with customer business objectives by creating clear storylines, tailored customer journeys, and live demonstrations that show the value of Ericsson MFS.
You will collaborate with Sales, Pre-Sales, Product Management, Marketing, Engineering, Architecture, and Customer Success teams to ensure demos are impactful, technically accurate, customer-ready, and aligned with market needs.
What you will do
You will own the end-to-end demonstration experience for Ericsson MFS, from strategy and storytelling to technical readiness, delivery, enablement, and continuous improvement.
- Design, prepare, and deliver customer-focused demonstrations of Ericsson Mobile Financial Services solutions for customer meetings, workshops, executive briefings, industry events, and analyst engagements.
- Develop tailored demo scenarios, customer journeys, and business narratives aligned with customer priorities, market context, and buying objectives.
- Translate product capabilities and business storylines into technical demo solutions using Ericsson MFS capabilities.
- Own and maintain stable, secure, current, and customer-ready demo environments across the MFS portfolio, including readiness checks, dry-runs, issue resolution, and updates for new product features.
- Create and manage reusable demo assets such as scripts, storyboards, videos, product simulations, interactive showcases, sales enablement material, and industry use cases.
- Partner with Sales, Pre-Sales, Product Management, Engineering, Architecture, Marketing, and Customer Success teams to support opportunity development, proposals, solution workshops, proof-of-concepts, and go-to-market initiatives.
- Train and enable customer-facing teams on demo content, storytelling, value articulation, and delivery techniques.
- Monitor market trends, competitor approaches, customer feedback, AI capabilities, and new visualization techniques to continuously improve demo effectiveness and business impact.
What you bring
Business Competencies
- Strong understanding of Mobile Financial Services, fintech ecosystems, digital payments, and customer engagement models.
- Ability to connect technical functionality to commercial value, business outcomes, and customer priorities.
- Customer-centric mindset with strong stakeholder management skills.
Technical Competencies
- Knowledge of Ericsson Wallet Platform and associated MFS solutions.
- Understanding of APIs, integrations, cloud solutions, and digital platforms.
- Ability to configure, manage, and troubleshoot demo environments.
Professional Competencies
- Excellent presentation, facilitation, communication, and storytelling skills.
- Ability to engage audiences ranging from technical experts to C-level executives.
- Creativity and innovation in shaping compelling customer experiences.
Preferred experience
- Experience in technical pre-sales, solution consulting, solution architecture, product marketing, or customer-facing technology roles.
- Background in mobile money, digital payments, fintech, telecommunications, or digital financial services.
- Proven ability to deliver customer demonstrations, workshops, executive briefings, or similar customer-facing engagements in complex international environments.
Why join us?
Ericsson Mobile Financial Services enables digital financial inclusion and innovative fintech experiences worldwide. In this role, you will help customers experience our portfolio, understand our value, and see new possibilities for their business.
Ready to make an impact?
If you are motivated by customer engagement, fintech innovation, and bringing technology to life through meaningful demonstrations, we would like to hear from you.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Multi-Country
Req ID: 793500
Skills Required
- Strong understanding of mobile financial services, fintech ecosystems, digital payments, and customer engagement models
- Ability to connect technical functionality to commercial value, business outcomes, and customer priorities
- Customer-centric mindset and strong stakeholder management skills
- Knowledge of Ericsson Wallet Platform and associated mobile financial services solutions
- Understanding of APIs, integrations, cloud solutions, and digital platforms
- Ability to configure, manage, and troubleshoot demonstration environments
- Excellent presentation, facilitation, communication, and storytelling skills
- Ability to engage technical experts through C-level executives
- Creativity and innovation in shaping compelling customer experiences
- Experience in technical presales, solution consulting, solution architecture, product marketing, or customer-facing technology roles
- Background in mobile money, digital payments, fintech, telecommunications, or digital financial services
- Experience delivering customer demonstrations, workshops, executive briefings, or similar engagements in complex international environments
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — An automatic employer contribution of 3% plus up to 4% in matching is outlined for U.S. employees, enabling a potential 7% total employer contribution subject to plan rules. Feedback suggests this is a standout element of the package.
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Leave & Time Off Breadth — The U.S. package specifies at least 15 vacation days for new hires, up to 3 personal days, 11 holidays, and 80 hours of sick time, with flexibility noted in taking time away. Feedback suggests time‑off breadth and usability are strong points.
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Parental & Family Support — Published materials describe up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay, subject to eligibility. Feedback suggests these policies provide meaningful support for families.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
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Employees engage in a combination of remote and on-site work.
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