Tax Operations Specialist

Job Description:

The Tax Operations Specialist delivers high-quality tax administrative support for tax-related processes, enhancing the overall client and financial professional experience. This role requires the ability to handle a high volume of service requests with strong attention to detail. Key responsibilities include processing complex contract gain calculations, handling TAMRA/TEFRA/DEFRA inquiries, recording cost basis information, completing 712 form requests, and performing PS58/Economic benefit and Schedule A reporting. The specialist will also address inquiries related to tax information reporting (e.g. 1099s, 5498, 1042-S). This position works closely with the Tax Operations Analysts to deliver information reporting and withholding remittance timely and accurately to ensure compliance with federal and state authorities’ rules and requirements.    

This is a 100% remote role. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work.

Role Responsibility

• Process non-financial tax-related administrative functions for life insurance and annuity products with strong focus on accuracy and quality
• Interpret diverse service requests and navigate multiple administration systems, including workflow and tax software, to process and document requests
• Meet and exceed Service Level of Agreements (SLAs) and individual/team metrics
• Proactively own the customer experience by establishing trust and building relationships with financial professionals and customers to provide high caliber service and follow-through
• Apply critical thinking and problem-solving skills to resolve complex issues, understand root causes and escalate concerns appropriately
• Perform internal control checkpoints timely and accurately, as assigned, to enhance and maintain a strong internal control framework
• Identify, recommend and implement ongoing process improvements to improve the customer experience
• Develop, write, and maintain standard operating procedures (SOPs) and correspondence that are both internal and external facing to ensure clarity, consistency, and efficiency in work processes
• Assist with other duties, special projects, and assignments as needed

Knowledge, Skills and Abilities

• Experience with claims, financial, non-financial, or premium/payment transactions involving life insurance and/or annuity products, required
• Foundational understanding or strong desire to learn tax rules and regulations applicable to the administration of life insurance and annuity products
• A service first mindset that translates to professionalism and positivity
• Ability to learn across-functions, as the business dictates
• Ability to work with others in a collaborative team environment, share knowledge and willingness to mentor others
• Excellent analytical, organizational skills and comfortability in operating in ambiguous situations
• Ability to execute work with urgency and meet strict deadlines with professionalism
• Ability to learn and adapt in ever changing and upgrading technology
• Proficiency in Microsoft Excel (intermediate to advanced)
• Excellent verbal and written communication skills required

Education

• High School Diploma or equivalent. Bachelor's Degree in related field preferred.

Experience

• 2-5 years related work experience in the life insurance and/or annuities industry required.

Base Salary Range - $64,000 - $68,000

For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.

Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.