Tax-Free Onboarding Specialist

About Planet:

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Function Overview:

As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.

You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.

We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.

What you will do:

• Gather, assess, and complete onboarding forms. Set up merchants in Planet’s Tax Free processing systems

• Support Sales and technical team requests related to account settings, contracts and sales strategy

• Collaborate with internal stakeholders to ensure the best service and experience for the customers we serve

• Liaise with Merchants and other departments to enable solutions delivery on time and to the correct specification

• Provide excellent customer service, by responding quickly to customer queries with accurate information, in line with established SLA’s 

• Manage SLA, for all requests. Utilize ticketing systems to validate work and prioritize tasks

•  Utilize reports and research sources for details related to onboarding

• Create and mail Welcome packs and material orders to merchants and provide training as needed

•  Create tickets from contracts and other source materials for the enablement team to action

• Follow up, analyze and report the status of the installed solutions

• Adapt to a fast-moving environment in a proactive and team focused manner    

Who you are:

• Excellent team player and independent problem solver

• Strong ability to understand end-to-end tax-free processing

• Excellent communication skills with people at all levels and support for sales teams

• Strong sense of responsibility to Planet's customers to ensure those customers have an exceptional customer experience with Planet

• Ability to create procedures and train co-workers

• Good knowledge of Microsoft Excel

• Multi-lingual: local language and English strictly required

• Other languages desired: French, Italian, German, Spanish 

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.