Jobs at Planet (weareplanet.com)

Drive AI adoption across Engineering by delivering fluency sessions, coaching teams, pairing with developers, and improving AI-enabled workflows. Maintain internal agents, automations, prompts, templates, and enablement tooling. Create technical learning content, measure AI maturity and adoption, support priority initiatives, and collaborate with Architecture and Platform teams to improve developer experience and engineering productivity.

Deliver AI fluency training, coach engineering teams on AI-assisted development, pair with developers, maintain internal AI agents and workflows, create enablement content, assess adoption maturity, and track productivity improvements. Collaborate with Architecture and Platform teams to support AI-first engineering practices and broader developer experience initiatives across the software delivery lifecycle.

Provides payment operations support to international clients by responding to transaction, funding, and charge queries; processing reprocessing requests and reports; coordinating with internal teams and external merchants; and handling inbound and outbound calls. Maintains service levels, quality controls, compliance, and accurate customer communication in a 24/7 shift-based environment.

Provides payment operations support to international clients by answering funding and charge queries, monitoring transaction statuses, processing reprocessing requests, generating reports, and resolving issues across internal platforms and external partners. Handles inbound and outbound calls, maintains service quality and compliance, and works rotating 24/7 shifts in a hybrid office environment.

Leads strategic enterprise hospitality accounts, including revenue growth, retention, cross-sell, upsell, executive relationships, and commercial negotiations. Manages and develops Account Directors, establishes performance governance, and drives account planning. Partners cross-functionally on international expansion, eCommerce innovation, forecasting, pipeline management, and customer adoption across payments, software, and commerce solutions.

Manage end-to-end merchant payment gateway onboarding from handoff through production activation. Configure payment acceptance solutions, validate requirements, coordinate testing and go-live, track milestones, resolve implementation issues, and communicate with customers and cross-functional teams. Maintain compliance, quality, CRM records, and service-level adherence while contributing to process improvements, documentation, automation, and team knowledge sharing.

Implement property management software for hotel customers, provide remote installation and reception-team training, troubleshoot issues through resolution, coordinate with third parties and internal technical teams, and maintain installation tracking records. The role requires German and English fluency, customer-focused communication, hospitality or helpdesk experience, logical problem-solving, and an organized, independent approach in a hybrid work environment.

Configure, enable, test, troubleshoot, and validate Planet payment solutions for merchants. Coordinate with merchants and internal teams to ensure accurate configurations, compliant delivery, correct billing models, and timely installations. Provide technical guidance, resolve merchant questions, monitor installation outcomes, and report solution status while maintaining strong customer service and communication.

Manage end-to-end merchant onboarding for payment gateway solutions, including requirements review, account setup, configuration, testing, activation, and go-live. Coordinate with customers and cross-functional teams, monitor timelines and SLAs, resolve implementation issues, maintain accurate operational records, and ensure compliance and quality standards. Contribute to process improvements, documentation, automation initiatives, training, and knowledge sharing.

Configure, install, test, and support Planet payment and commerce solutions across card-present and e-commerce environments. Troubleshoot PMS/POS integrations, networks, connectivity, firewalls, VPNs, DNS, and payment terminals through remote and on-site deployments. Provide technical guidance and customer support, coordinate with internal teams and third-party providers, maintain installation records, manage escalations, and recommend process improvements.

Implement property management software for hotel customers, provide remote training, troubleshoot installation and post-installation issues, coordinate resolutions with third parties and internal technical teams, and maintain accurate installation tracking. The role requires French and English fluency, customer-focused communication, structured independent work, and an interest in IT and new technologies. The position follows a hybrid model with three office days per week.

Lead technical efforts in AI integration for hospitality products, manage both C# and C++ systems, and mentor the engineering team.

Configure, test, troubleshoot, deploy, document, and support Planet payment solutions for merchants. Coordinate with merchants and internal teams to ensure accurate, timely implementation aligned with contracts, billing models, and configuration standards. Create enablement tickets, provide technical guidance, track installed solution status, and support customer experience objectives. The role is primarily remote with hybrid office attendance for training and meetings.

Designs and implements technical solutions using SQL and Python, Java, or JavaScript. Responsibilities include troubleshooting databases and applications, integrating enterprise systems, optimizing queries, developing scripts and tools, documenting solutions, and collaborating with internal teams and clients.

Manage the end-to-end onboarding of merchants onto payment gateway platforms, including application validation, technical configuration, regulatory compliance, stakeholder coordination, SLA monitoring, issue resolution, and client support. The role also contributes to improving onboarding efficiency and quality while ensuring a smooth customer experience. Fluency in German is mandatory, and the position follows a hybrid schedule with three office days per week.

Identify and research hospitality prospects in the UK and Germany, contact leads through phone, email, and social media, qualify opportunities, schedule appointments for sales representatives, maintain CRM records, collaborate with marketing, and report sales activity. The role requires strong communication, customer orientation, structured independent work, CRM and Microsoft Office proficiency, and fluency in English and German.

Drive new business growth in hospitality by selling networking solutions (IP networks, HSIA, IPTV). Manage pipeline, build customer relationships, prepare proposals, negotiate contracts, collaborate with internal teams, and represent the company at industry events.

Drive new business and grow existing hospitality accounts for networking solutions (IP networks, HSIA, IPTV). Build pipeline, prospect, present solutions, negotiate contracts, retain/upsell customers, and coordinate with technical and delivery teams. Maintain CRM, forecast sales, attend industry events, and monitor market trends.

Own a portfolio of strategic hospitality customers, build trusted relationships, drive revenue growth via cross-sell/upsell, manage RFPs and contracts, oversee service delivery and escalations, maintain CRM and account plans, and collaborate with internal teams to ensure service excellence and retention.

Lead optimisation of AI agents and automation across the business: track and improve AI performance, create and maintain structured knowledge, design real-world tests and QA processes, perform gap analysis, report metrics and drive prioritized improvements and new AI use cases.