Jobs at Planet (weareplanet.com)

Design, build, and deploy Agentforce agents and AI-grounded features on Salesforce (Sales Cloud, Service Cloud). Integrate systems, tune agent behaviour, apply prompt engineering, grounding and guardrails, and partner with stakeholders and an AI CoE to prioritize and ship AI features responsibly.

Lead AI strategy and delivery for Finance: identify high-impact use cases, own end-to-end delivery from MVP to production, design/build AI agents, automation and data pipelines, partner with CFO/SVP Finance on roadmap, ensure governance/compliance, drive adoption and measurable ROI.

Lead and execute AI strategy for Commercial functions, delivering end-to-end AI initiatives that improve revenue enablement, customer insight, targeting, and decision-making. Partner with stakeholders, lead cross-functional teams, ensure governance and responsible AI, drive adoption, and measure commercial impact and KPIs.

Provide Level 1 technical support for Hoist/Planet managed payment solutions via phone, email, and tickets. Troubleshoot remotely, perform diagnostics, configure access/security, run screen-sharing sessions, escalate to Level 2 or product teams, liaise with third parties, promote self-service/knowledge base, and help onboard/train new team members while meeting SLA/KPI targets.

Provide Level 1 technical support for Hoist/Planet managed payment systems via phone, email, and tickets. Troubleshoot remotely, perform diagnostics, configure access/security settings, escalate to Level 2 or product teams, onboard team members, promote self-service knowledge base, and maintain SLAs/KPIs.

Provide Level 1 technical support to Hoist/Planet customers via phone, email and tickets. Troubleshoot TCP/IP and network issues remotely (including screen-sharing), log and escalate incidents, configure access/permissions, uphold SLAs, promote self-service knowledge base, coordinate with Level 2/Product teams and third parties, and onboard/train new team members while covering 24/7 shift rotations.

Manage and grow a portfolio of high-value global enterprise accounts across EMEA. Drive commercial expansion of payments and tax-free solutions, build executive relationships, lead account strategy, unlock cross-sell opportunities, and coordinate internal teams to deliver revenue-driving payment solutions.

The role focuses on enhancing AI adoption among engineering teams by delivering training, improving workflows, and developing enablement tools, while collaborating closely with various roles across the organization.

Provide technical support for protel products, handle customer inquiries, and utilize hotel industry experience while ensuring effective communication in a supportive team environment.

Drive revenue growth by acquiring new customers, managing the full sales cycle, negotiating contracts, delivering product presentations, maintaining client relationships, and collaborating cross-functionally to expand Planet's hospitality technology market presence.

As a Customer Support Specialist, you'll assist customers with technical inquiries, provide consulting and training on hotel software, and ensure customer satisfaction through effective solutions.

Drive new business and manage existing hospitality customers for networking solutions (IP networks, HSIA, IPTV, casting). Build pipeline, negotiate contracts, present solutions on-site and remotely, collaborate with internal teams for delivery, maintain CRM and forecasts, and represent the company at industry events to grow revenue and retain customers.

Manage SME account relationships to maximize retention and growth through contract renewals, upselling, inbound/outbound commercial campaigns, escalation handling, and diligent CRM tracking to ensure timely resolution and customer satisfaction.

As a PMS Installations Specialist, you will implement PMS systems for hotel clients, provide training, troubleshoot issues, and maintain customer communication, ensuring high service quality.

Manage and grow strategic hotel accounts across DACH, drive retention and upsell, lead renewals and escalations, coordinate with support/product/engineering, deliver account plans and customer advocacy, and provide insights to product and marketing.

The Sales Manager will manage sales activities in a defined territory, acquire new customers, upsell products, conduct presentations, and maintain client relationships.

Lead optimisation of AI agents and automation across the business: track and improve AI performance, create and maintain structured knowledge, design real-world tests and QA processes, perform gap analysis, report metrics and drive prioritized improvements and new AI use cases.

As a Relationship Manager, manage key hospitality accounts, drive revenue growth, ensure customer satisfaction, and oversee service delivery.

The Business Development Manager will drive new business growth in hospitality networking by acquiring customers, managing sales pipelines, and building relationships with decision-makers.

The Sales Manager will oversee sales in a defined area, manage customer relationships, conduct presentations, negotiate contracts, and gather market feedback.