Jobs at Planet (weareplanet.com)

As a Strategic Solutions Manager, you will drive revenue growth by identifying cross-sell opportunities, managing the full sales cycle, and collaborating with various internal teams while leveraging consultative skills.

The Chargeback Specialist will manage chargebacks, process reports, liaise with card schemes and customers, and provide administrative support. Must have strong payment scheme knowledge and numeric skills.

Design, implement, and maintain automated test frameworks and CI/CD pipelines for Java/Angular Hospitality PMS. Build UI and API automation (Playwright, TypeScript, REST Assured), maintain legacy Selenium/Protractor suites, mentor team members, run performance testing, document frameworks, triage defects in Jira, and collaborate with developers and stakeholders to improve test coverage and stability.

Lead commercial data science: build and productionize churn, propensity, and attribution models; design experiments; create data products to drive revenue; partner with Sales, Marketing, Customer Success, and Finance; communicate findings to technical and non-technical stakeholders.

Drive revenue and customer acquisition within a defined territory by managing the full sales cycle, negotiating contracts, delivering product presentations, maintaining CRM records, and building lasting customer relationships. Collaborate with marketing, product, and operations, monitor market trends, participate in industry events, and report pipeline and forecasts to support expansion of Planet's hospitality technology solutions.

Lead quota-bearing sales for mid-market hotel groups and branded properties across Europe. Build pipeline, manage complex RFPs, close multi-stakeholder deals, and collaborate with product and marketing. Represent Planet at events, maintain deep PMS and hospitality knowledge, and drive regional expansion while providing market feedback to improve products and processes.

Lead end-to-end delivery of technology initiatives: translate scope and estimates into delivery plans, manage cross-functional execution, risks, dependencies, change control, governance artifacts (RAID, status reports), and ensure successful go-live, warranty, and handover.

Identify and pursue eCommerce business opportunities in the DACH region and Europe. Generate leads, perform market research, create proposals, negotiate and close deals, manage pipelines in Salesforce, and coordinate onboarding with product, operations, and support teams to drive revenue growth.

Lead end-to-end delivery of a portfolio of IT and business change projects, ensuring scope, budget, quality, and timelines. Coordinate cross-functional teams, manage risks, issues, dependencies, governance and reporting, and align projects to strategic priorities while adapting to ambiguity and changing requirements.

The Senior QA Analyst will manage software testing and release activities, develop test plans, utilize AI tools for efficiency, and collaborate effectively with stakeholders.

The Efficiency Lead will enhance AI performance, drive automation, optimize knowledge management, and identify new AI opportunities while collaborating with various teams.

The Sales Development Representative will identify and qualify potential customers, initiate contact, schedule appointments, and maintain CRM data. Strong communication skills and a structured work method are essential.

The Director of Business Development will lead new-business sales targeting retail and hospitality sectors, managing relationships and developing sales plans. Success relies on achieving sales targets and collaborating with internal teams for customer satisfaction.

Manage customer relationships for Planet's PMS and payments products, drive satisfaction and retention, identify upsell/cross-sell opportunities, track account health in Salesforce/Odoo/Snowflake, handle escalations, document opportunities, and collaborate with product, marketing, support and sales to meet KPIs.

The Data Entry Assistant checks invoices, enters data into Excel, processes payments, conducts reconciliations, prepares reports, and responds to queries while maintaining accuracy and confidentiality.

Planet invites exceptional talent to submit open applications, potentially for roles in product development, customer success, project management, and strategic functions. The focus is on personal skills and interests.

Act as commercial contact for existing PMS customers to drive satisfaction, prevent churn, identify upsell/cross-sell opportunities, manage incoming commercial requests, track account health in CRM, collaborate with product/support/marketing, document opportunities in Salesforce, and support onboarding and internal reporting to meet KPIs.

The Technical Support Specialist provides Level 1 technical assistance to customers, troubleshooting issues and ensuring high-level customer service. Responsibilities include logging requests, conducting remote diagnostics, and collaborating with higher-level teams when necessary.

Lead technical efforts in AI integration for hospitality products, manage both C# and C++ systems, and mentor the engineering team.

The Senior Software Engineer will design and improve backend applications, integrating AI tools, and ensuring quality in collaborative Agile environments. Responsibilities include promoting clean code practices and enhancing system performance.