Jobs at Planet (weareplanet.com)

Four-month Finance Data Analyst contract supporting a finance data transformation project. The role focuses on validating data, investigating quality issues, applying governance rules, documenting findings, and collaborating with Finance, Data, and Technology teams. The analyst will use Snowflake and AI-assisted workflows while developing practical experience in data quality, analytics, governance, and finance transformation.

Configure, install, test, and support payment and commerce solutions integrated with PMS and POS platforms. Troubleshoot software, network, connectivity, firewall, VPN, DNS, and payment terminal issues during remote and on-site deployments. Coordinate with merchants, vendors, project managers, sales, support, product, and engineering teams while maintaining installation records, resolving escalations, and improving deployment processes.

Provides phone, email, and Salesforce support to tourists and merchants regarding Tax Free processes. Delivers in-store training, demonstrations, and refresher sessions; supports merchant onboarding, solution implementations, and system changes. Coordinates training with internal teams and vendors, resolves recurring issues, follows service-level standards, and provides basic administrative assistance. Requires fluent Greek, advanced English, strong customer service and presentation skills, organization, computer literacy, and the ability to explain operational and technical processes clearly.

Implement property management software for hotel customers, provide remote training, troubleshoot installation and post-installation issues, coordinate resolutions with third parties and internal technical teams, and maintain accurate installation tracking. The role requires French and English fluency, customer-focused communication, structured independent work, and an interest in IT and new technologies. The position follows a hybrid model with three office days per week.

Manage end-to-end merchant onboarding for payment gateway solutions, including requirements review, account setup, configuration, testing, go-live activation, stakeholder communication, issue resolution, compliance, quality assurance, and process improvement. Coordinate with commercial, technical, product, risk, compliance, and relationship teams while tracking timelines, service levels, customer satisfaction, and onboarding quality.

Staff Software Engineer responsible for improving a business-critical payments platform covering transaction clearing, settlement, funding, and reporting. Leads agentic development adoption, strengthens engineering practices, evolves complex systems safely, improves production stability and incident response, and drives observability and resilience. Works cross-team without direct reports, mentors engineers, shapes technical strategy, and partners with leadership to prioritize high-value technical initiatives.

Manage daily chargebacks, liaise with card schemes and customers, resolve payment issues, reconcile acquirer reports, prepare management reporting, and support Payments Team operations. The role requires chargeback acquiring experience, strong knowledge of payment scheme regulations, numerical and organizational skills, accuracy, communication, prioritization, and the ability to meet tight deadlines in a hybrid global environment.

Drive AI adoption across Engineering by delivering AI fluency sessions, coaching teams, pairing with developers, maintaining internal AI agents and workflows, creating enablement content, and tracking adoption maturity. The role partners with Architecture and Platform teams to improve developer experience, engineering productivity, and software delivery practices across the organization.

Design, build, test, and deploy AI solutions across operations, finance, and customer experience. Integrate AI tools into existing workflows, support business adoption through training and documentation, assess use cases, engage vendors, contribute to AI roadmaps, and monitor performance metrics. The role requires collaboration with cross-functional teams to deliver scalable, compliant, and measurable AI capabilities within a payments environment.

Lead commercial data science initiatives focused on churn prediction, cross-sell and upsell propensity, revenue attribution, experimentation, and causal inference. Build, deploy, monitor, and retrain production models while partnering with Sales, Marketing, Customer Success, and Finance. Translate ambiguous business questions into analytical solutions and communicate findings to technical and non-technical stakeholders.

Perform and manage internal audits across European and North American operations, including audit planning, control framework development, ITGC and regulatory compliance testing, issue tracking, and remediation validation. Manage co-sourced audit partners, assess risks and controls, document findings, conduct special investigations, and report results to senior management and the Board. The role also supports development of the global internal audit function and requires travel of up to 10–15%.

Manage Planet’s internal audit program within a co-sourced model, including control framework design, audit planning and execution, issue tracking, remediation validation, quality control, and stakeholder reporting. The role evaluates regulatory and enterprise compliance across Europe and North America, audits ITGC controls and PSD2 requirements, performs risk assessments and investigations, manages audit partners, and supports complex process reviews while helping develop the internal audit function.

Designs and operates Planet’s modern data platform using Snowflake, Fivetran, and dbt. Responsibilities include building scalable ETL/ELT and reverse ETL pipelines, dimensional models, data products, quality and observability frameworks, governance practices, and near-real-time architectures. The role leads architectural decisions, troubleshooting, documentation, compliance, and platform optimization while mentoring data engineers and partnering with analysts, AI engineers, and business stakeholders.

Lead optimisation of AI agents and automation across the business: track and improve AI performance, create and maintain structured knowledge, design real-world tests and QA processes, perform gap analysis, report metrics and drive prioritized improvements and new AI use cases.

Leads technical pre-sales and solution consulting for payment products across acquirer multicurrency, card-present, e-commerce, POS, and omnichannel opportunities. Partners with commercial, product, engineering, and delivery teams; conducts discovery, designs solutions, presents demonstrations, responds to RFPs, supports proofs of concept, and manages sales-to-implementation handoffs. Requires payment ecosystem expertise, strong communication, enterprise sales support experience, and English-Spanish fluency.

Leads new-business acquisition across retail, hospitality, and food and beverage markets, developing pipelines, sales plans, commercial cases, proposals, tenders, and customer presentations. Sells payment solutions including gateway, acquiring, and DCC; manages prospects through handoff to account management; achieves revenue targets; maintains CRM accuracy; and coordinates with cross-functional teams across an international matrix organization.

Leads new-business B2B sales across retail, hospitality, and F&B sectors, focusing on merchants with international footfall. Builds opportunity pipelines, sales plans, commercial cases, proposals, tenders, and customer presentations; achieves revenue targets and manages relationships through account handoff. Requires expertise in merchant acquiring, payment solutions, card scheme rules, CRM, and complex international organizations, with collaboration across sales, product, marketing, operations, legal, and other teams.

Develop and grow Planet’s airline and inflight payments business across the European Union. Responsibilities include identifying and closing new airline opportunities, managing strategic relationships, selling gateway and acquiring solutions, developing ISV partnerships, negotiating commercial agreements, and supporting customer onboarding and revenue growth. The role requires consultative enterprise sales, knowledge of airline retail and payment ecosystems, executive stakeholder management, and regular travel across Europe.

Drive Nordic revenue growth for Planet’s unattended payments business across parking, transit, mobility, vending, tolling, EV charging, and self-service sectors. Responsibilities include developing sales strategy, winning new customers, managing full sales cycles, recruiting and expanding integration partners, positioning terminals, eCommerce, Gateway, and acquiring solutions, and coordinating technical and commercial stakeholders. The role also involves market development, executive relationship management, commercial negotiations, industry representation, and regular travel across the Nordic region.

Drive revenue growth across mobility, transportation technology, and unattended payments markets. Identify and secure enterprise opportunities, manage the full sales cycle, build strategic partnerships, promote digital payment solutions, and negotiate commercial agreements. Develop executive relationships, advise customers on digital payment strategies, represent Planet at industry events, and collaborate with product, implementation, and account management teams to support onboarding and long-term growth.