Jobs at Planet (weareplanet.com)

Design, develop, test, deploy and maintain backend APIs and services using ASP.NET Core with PostgreSQL/MongoDB, Kafka and AWS. Automate CI/CD, build monitoring and resilience, collaborate in agile teams, produce documentation, and integrate with external payment systems.

The Technical Support Specialist provides Level 1 technical assistance to customers, troubleshooting issues and ensuring high-level customer service. Responsibilities include logging requests, conducting remote diagnostics, and collaborating with higher-level teams when necessary.

Monitor and maintain availability, stability, and performance of Planet's payment, hospitality, and retail application infrastructure. Respond to and escalate incidents, document issues in ticketing systems, participate in shift handovers, collaborate with cross-functional teams to implement preventive measures and propose service improvements to minimize user impact.

Review and correct customer billing/contact data in the ERP, issue invoices and credit notes, notify customers of billing changes, contact customers for missing information, coordinate with Account Management, and review outstanding balances and statements.

Maintain and correct customer billing and contact records across systems to ensure accurate invoicing, issue credit notes, send billing notifications, contact customers for missing data, collaborate with Account Management to resolve discrepancies, and review outstanding balances and statements.

Lead technical efforts in AI integration for hospitality products, manage both C# and C++ systems, and mentor the engineering team.

Own and grow a portfolio of mid-market payments and Tax-Free accounts by driving retention, upsell, contract renewals and customer satisfaction. Perform account planning, business reviews, performance tracking, escalation management, and collaborate with cross-functional teams to deliver solutions and improve products.

Manage pre-enablement onboarding operations to ensure smooth transition into production. Monitor performance, handle escalations with root-cause analysis, and deliver reporting and dashboards. Drive continuous improvement, automation and AI-led initiatives, collaborate cross-functionally, support governance, and lead team members to improve onboarding quality, timelines, and stakeholder experience.

The Senior Software Engineer will design and improve backend applications, integrating AI tools, and ensuring quality in collaborative Agile environments. Responsibilities include promoting clean code practices and enhancing system performance.

Lead AI strategy and delivery for Finance: identify high-impact use cases, own end-to-end delivery from MVP to production, design/build AI agents, automation and data pipelines, partner with CFO/SVP Finance on roadmap, ensure governance/compliance, drive adoption and measurable ROI.

Manage and grow sales in the French hospitality market: acquire new hotel customers, upsell PMS and payments products, negotiate contracts, present products, handle proposals and customer inquiries, collaborate with internal teams and partners, attend industry events, monitor competitors, and gather market feedback.

Design, build, and deploy Agentforce agents and AI-grounded features on Salesforce (Sales Cloud, Service Cloud). Integrate systems, tune agent behaviour, apply prompt engineering, grounding and guardrails, and partner with stakeholders and an AI CoE to prioritize and ship AI features responsibly.

Lead and execute AI strategy for Commercial functions, delivering end-to-end AI initiatives that improve revenue enablement, customer insight, targeting, and decision-making. Partner with stakeholders, lead cross-functional teams, ensure governance and responsible AI, drive adoption, and measure commercial impact and KPIs.

The role focuses on enhancing AI adoption among engineering teams by delivering training, improving workflows, and developing enablement tools, while collaborating closely with various roles across the organization.

Provide technical support for protel products, handle customer inquiries, and utilize hotel industry experience while ensuring effective communication in a supportive team environment.

The Gateway Onboarding Specialist manages merchant onboarding across platforms, ensures customer service, resolves issues, and maintains data integrity while collaborating with internal teams.

The Senior Solution Consultant partners with commercial teams to provide technical expertise for payment solutions, managing sales cycles and ensuring successful client implementations.

The Customer Success Manager engages with PMS customers, drives satisfaction and retention, identifies upsell opportunities, and collaborates with internal teams to achieve KPIs.

Drive revenue growth by acquiring new customers, managing the full sales cycle, negotiating contracts, delivering product presentations, maintaining client relationships, and collaborating cross-functionally to expand Planet's hospitality technology market presence.

As a Customer Support Specialist, you'll assist customers with technical inquiries, provide consulting and training on hotel software, and ensure customer satisfaction through effective solutions.