Community Health Worker

Responsibilities:

• Partner with clinical and health plan teams to engage, advocate, educate, navigate, and coordinate with and on behalf of individuals who have been identified as having social needs that impact their health
• Visit patients and members in their home or community settings while also partnering with care management and care teams (e.g., clinics, emergency departments, homecare, health plan, etc.)
• Establish trusting relationships with members and their families to help them become more engaged in their health
• Help patients identify their potential; work to increase individual empowerment and create community connections
• Facilitate timely enrollment and/or referral into applicable health and community resources
• Assist the patient in navigating to referrals and health-related care settings
• Work closely with care managers and clinical teams to ensure patients have comprehensive and coordinated care
• Support community partnerships
• Maintaining relationships with key stakeholders in the community by serving as an advocate to improve health and social outcomes

Required Qualifications:

• Associate degree
• BLS certification
• Two (2) years healthcare or social services experience in an acute, post-acute, or ambulatory care setting
• Community Health Worker certification as required by the state of Texas.
• Must reside in Houston, Dallas, San Antonio metropolitan area.
• Current driver’s license, reliable transportation, car insurance, and an acceptable driving record with willingness to travel within 50 miles to meet in person with patients in their homes or other medical facilities including hospitals, and local physician offices.
• Able to work independently with strong internal drive, yet able to actively communicate challenges and/or concerns to leadership.
• Excellent interpersonal and facilitation skills
• Excellent time-management skills and an ability to adapt to changing needs/priorities 
• Be highly empathetic with the ability to understand cultural and socioeconomic issues affecting patients and excellent at building rapport with patients and families from diverse backgrounds.
• Basic computer skills
• Demonstrated communication skills (e.g., listening, speaking, writing)
• Willingness to be present on-site in clinical and community spaces
• Experience with various populations, including those with limited financial resources, limited education background and communication barriers.


As a condition of employment, the successful applicant for this position must be fully vaccinated against the flu (including annual booster) and provide acceptable proof of vaccination against Hepatitis B, Varicella, and MMR. Although not required, Included Health highly encourages the successful applicant to be fully vaccinated against COVID-19 (including annual booster).  


In accordance with its policies, Included Health provides reasonable accommodations, absent undue hardship, to those who are unable to be vaccinated, either because of a sincerely held religious belief or a disability. If unvaccinated against COVID-19, or granted a reasonable accommodation from a vaccination requirement, the successful applicant will be required to be masked when providing services within patients' homes.

Preferred Qualifications:

• MA Certificate or LPN license
• Comfortable with technology and experience working remotely or with innovative care teams
• Experience working with patients in their homes
• Bilingual: Spanish and English
• Ability to have flexible schedule, position may require weekend work

Physical/Cognitive Requirements:

• Driving to member’s homes up to 5 days per week over wide geographical area
• Prompt and regular attendance at assigned work location.
• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
• Ability to interact with leadership, employees, and members in an appropriate manner.