TANF Case Manager (CM)

POSITION SUMMARY:

The Case Manager (CM) provides outreach, initial assessment, advocacy, case planning, service coordination, and case management for families referred to the TANF CM program with significant barriers to employment.

JOB EXPECTATIONS:

• Follows all TANF CM policies and procedures
• Uses a client-centered, strength-based approach to case management services
• Provides culturally and linguistically appropriate case management services to families
• Represents TANF CM program professionally within the program and in the community
• Maintains a positive and respectful work attitude
• Communicates proactively with TANF CM Regional Coordinator and other regional CMs
• Utilizes the Efforts to Outcomes (ETO) web-based data management system to document all case work in TANF CM program
• Actively participates as a member of the regional TANF CM team
• Commits to professional growth and development
• Possesses a valid driver’ license and has access to a personal vehicle for regional and statewide travel

SPECIFIC DUTIES and RESPONSIBILITIES: 

• Conducts targeted outreach to locate assigned TANF CM referred families within designated program time frames
• Engages located families in TANF CM services in alignment with expected program outcome standards
• Provides intensive, client-centered, in-home and/or community-based case management 
• Performs initial client assessments and updated assessments within designated program time frames
• Works with clients to develop and implement clear and relevant goals using the Family Development Plan designed to assist clients in overcoming barriers to employment
• Establishes and maintains relationships with local/regional staff from state departments, workforce development boards and others who make referrals to the program
• Teaches clients budgeting, money management, shopping, banking, and other necessary life skills through direct instruction and/or modeling
• Assists clients in forming and/or fulfilling an employment plan either through the Jobs First services or on an individual basis for non-Jobs First eligible clients 
• Assists clients in problem solving
• Reviews client assessments with TANF CM Regional Coordinator to determine level of service
• Refers clients to appropriate community services based on identified barriers to employment and other family needs 
• Works with the Regional Coordinator to assess needs for any emergency situations, e.g. domestic violence, child abuse, or acute behavioral health needs
• Advocates for clients to maintain or re-establish state benefits and for clients to access needed services
• Communicates regularly with the DSS/DOL case worker, and provides them periodic updates and closing status reports as appropriate
• Accurately documents case work daily utilizing Efforts to Outcomes (ETO)
• Performs other reasonable duties as requested by TANF CM Regional Coordinator and/or TANF CM Agency Supervisor
• PQI FUNCTIONS:

• Ensure the consistent accurate collection of the data 
• Identify patterns and trends for program
• Use results of data to inform supervisor of trends that may impact services

QUALIFICATIONS:

BA/BS in a human service field with two (2) years relevant experience (preferred), Associates or equivalent with over five (5) years of directly relevant experience may be considered in lieu of BA/BS.

KNOWLEDGE, SKILLS, and ABILITIES: 

• Thorough knowledge of TFA/TANF eligibility criteria and services
• Significant knowledge of regional community-based services for low and no income families
• Demonstrated ability to work with culturally and linguistically diverse families
• Demonstrated ability in client-centered, home-based case management services
• Demonstrated ability in teaching basic life and employability skills to adults
• Demonstrated ability in creating and implementing individualized service plans 
• Ability to work well independently
• Ability to maintain a flexible schedule, to include non-traditional hours (nights/weekends)
• Dedicated to promoting cultural wellness on the job
• Demonstrated basic computer literacy, ability to work in a Windows environment, and utilization of mobile devices
• Demonstrated ability to work in a team approach

EMPLOYEE BENEFITS

Catholic Charities offers access to a comprehensive array of benefits, including:

     For Good Health: Medical, Prescription, Dental and Vision insurance
     For a Secure Future: Life, AD&D and Long-term disability insurance
     For Retirement: 403(b) Plan, with employer matching contributions for eligible employees
     For Career Advancement: Training and development opportunities
     For Work Life Balance: Generous paid time off; including 14 paid holidays, vacation and sick time.
     Employee Assistance Program (EAP) - Free and confidential counseling for employee and immediate family

Catholic Charities Inc., Archdiocese of Hartford is in compliance with all applicable discrimination laws. All hiring, promoting, and transferring is done on a non-discriminatory basis without regard to membership in any protected class. EEO/ AA/ M-F/ VET/ DISABLED.