Let’s take care of work that matters - people, place and purpose. From roads to recycling to reporting, everyone at WM New Zealand (WM) helps take care of our people, protect our whenua and support our communities.
We’re more than waste management – we’re problem solvers, innovators, and hands-on doers. Every one of us, whether behind the wheel, on the tools, or shaping strategy behind the scenes, is helping build a better Aotearoa.
We all pull together on this waka and if you want work that matters, with people who’ve got your back, you’re in the right place.
Job DescriptionThe role you’ll play
Temporary employees play an essential role in keeping our operations moving across New Zealand.
We are looking for a highly organised and commercially minded person to oversee the day-to-day management of our temporary employment agency partnerships.
This is not an end-to-end recruitment role. Your focus will be on agency performance, stakeholder relationships, financial processes, reporting and ensuring our temporary workforce model operates efficiently and consistently. You will work closely with recruitment agencies, hiring managers, Finance, Procurement and the wider People and Culture team.
As our subject matter expert, you will use data, market insights and commercial thinking to identify opportunities, manage costs and continually improve the experience for our hiring managers and temporary employees.
Key responsibilities
- Lead WM New Zealand’s temporary workforce strategy and support future workforce planning.
- Manage recruitment agency relationships, including performance reviews, contract renewals, SLA compliance, KPI tracking and escalations.
- Oversee and continuously improve temporary workforce processes within SmartRecruiters.
- Support hiring managers with workforce planning, agency engagement, onboarding processes and best-practice guidance.
- Maintain accurate and compliant temporary workforce information across SmartRecruiters, JDE and workforce dashboards.
- Monitor temporary workforce spend, tenure, trends and agency performance, providing monthly reports and actionable insights to key stakeholders.
- Oversee agency invoicing, purchase orders and payment processes, working with Finance to resolve cost or invoice discrepancies promptly.
- Identify opportunities to reduce temporary labour costs, improve operational efficiency and strengthen compliance.
- Develop and deliver briefings or workshops to build hiring manager capability.
- Ensure temporary workforce practices comply with internal policies, employment legislation, privacy requirements and workplace health and safety standards.
What you’ll need
You do not need to be an experienced recruiter. We are looking for someone who is confident managing external suppliers, financial processes, multiple stakeholders and can balance strong relationships with clear expectations and commercial accountability.
You will ideally bring:
- Experience in agency, supplier, account or stakeholder management.
- Strong invoicing, purchase order or financial administration experience.
- Excellent attention to detail, analytical skills and the ability to turn data into meaningful insights and recommendations.
- Strong commercial awareness and a practical, cost-conscious approach.
- Strong relationship management and problem-solving skills.
- The ability to manage competing priorities and follow processes through to completion.
- Confidence learning systems such as SmartRecruiters, JDE and reporting dashboards.
- A practical, commercially focused approach to process improvement.
- Excellent communication, coaching and interpersonal skills.
To apply, click "I'm interested"
WM New Zealand is an equal opportunity employer and promotes a drug- and alcohol-free workplace.
Applicants must currently be based in New Zealand and hold New Zealand citizenship, residency or a valid work visa.
Skills Required
- Experience in agency, supplier, account or stakeholder management
- Strong invoicing, purchase order or financial administration experience
- Excellent attention to detail, analytical skills and ability to turn data into insights
- Strong relationship management and problem-solving skills
- Ability to manage competing priorities and follow processes through to completion
- Confidence learning systems such as SmartRecruiters, JDE and reporting dashboards
- Practical, commercially focused approach to process improvement
- Excellent communication, coaching and interpersonal skills
- Applicants must be based in New Zealand and hold NZ citizenship, residency or a valid work visa
What We Do
WM New Zealand is New Zealand's leading resource recovery, recycling and waste, and environmental services provider, driven by our focus on safety, sustainability, and service and underpinned by innovation. We provide recycling and resource recovery services, solid waste management, liquid and hazardous waste collection, treatment and disposal. We design and operate state-of-the-art waste management and recycling facilities nationwide, including leading edge sustainable modern landfill and energy parks, material recovery facilities, transfer stations and liquid, hazardous and medical waste processing facilities. We understand that our biggest asset is our people and we’re committed to their safety and wellbeing. We’re a company where every day our people get to make a difference – whether this be through exploring recycling opportunities, looking at new ways to create energy from waste, or delivering a great customer service to building facilities that will last a lifetime. We work with a diverse range of customers, from residential homes and small businesses, councils, through to large multinational commercial and industrial clients that span almost every industry in New Zealand, and we are proud to offer a comprehensive range of services that can be tailored to meet the needs of our customers. Our focus is on the future, the possibilities it holds, and ultimately the protection of it.
