Talent & People Operations Analyst

About Us

Infoya is a global IT solutions company specializing in transforming complex challenges into streamlined, AI-powered outcomes. Headquartered in Toronto, with innovation and delivery centers in Chennai (India), San Jose (Costa Rica), and Washington D.C. (USA), Infoya leverages proprietary technology accelerators and full-scale enterprise services to optimize workflows, improve operational efficiency, and drive digital transformation across industries. By combining deep technical expertise with innovative problem-solving, we deliver measurable business impact. We don’t just deploy technology; we transform businesses, with AI at the core of everything we build and deliver.

The Opportunity

Infoya is growing rapidly in Costa Rica, and we are looking for an energetic, highly organized, and bilingual Talent & Operations Analyst to play a key role in the continued growth of our Costa Rica Development Centre (CRDC).

This is a highly visible and hands-on role at the intersection of talent, people, and business operations. You will help us attract and onboard great talent, create an exceptional employee experience, keep our local operations running smoothly, and support the compliance requirements of a growing global technology company.

You will work closely with Infoya’s local and global leadership teams and take meaningful ownership across recruitment, employee onboarding, office operations, payroll coordination, reporting, and Free Trade Zone (FTZ) compliance.

What You’ll Own

Talent Acquisition & Onboarding,

·       Drive recruitment efforts for Infoya’s Costa Rica Development Centre, helping us attract and hire strong technical talent as we continue to grow.

·       Coordinate the full recruitment process, including candidate communication, interview scheduling, follow-ups, and documentation.

·       Keep our recruitment pipeline organized and moving by maintaining accurate records in Zoho Recruit.

·       Partner with hiring managers and global teams to ensure recruitment priorities, timelines, and growth plans stay on track.

·       Create a smooth and welcoming onboarding experience for every new team member.

People & Business Operations

·       Be the go-to person for day-to-day office operations, vendors, facilities, and employee needs.

·       Take ownership of office equipment and asset inventory, including laptops and peripherals, while coordinating with Procurement and IT.

·       Support legal, banking, payroll, and Free Trade Zone documentation.

·       Coordinate timesheets and employee information required for payroll processing.

·       Help organize team events, staff meetings, leadership visits, and other activities that bring our team together.

Reporting, Compliance & FTZ Support.

·       Prepare clear weekly updates on recruitment, operations, and key priorities for leadership.

·       Maintain accurate employee documentation and support audit, tax, legal, and compliance requirements.

·       Support FTZ reporting requirements, including headcount, capital expenditures, contracts, and related documentation.

·       Work closely with global HR and Operations teams to ensure local practices align with Costa Rican requirements and Infoya’s global standards.

What We’re Looking For

We are looking for someone who enjoys taking ownership and making things happen. You are organized, approachable, comfortable juggling multiple priorities, and excited by the opportunity to help build something as it grows.

You bring:

• A bachelor’s degree in Business Administration, Human Resources, or a related field.
  
• 2–4 years of experience in office operations, HR administration, recruitment coordination, or a similar role—ideally within a technology or professional services environment.
  
• Fluency in both Spanish and English, written and spoken.
  
• Strong organizational, communication, and follow-through skills.
  
• Confidence working independently while collaborating with teams across multiple countries and time zones.
  
• Proficiency in Microsoft Office; experience with Zoho Recruit or another applicant tracking system is an asset.
  
• High integrity and discretion when handling confidential employee and business information.
  
• Knowledge of Costa Rican labour practices and payroll processes.
  
• Experience working within a Free Trade Zone environment.
  
• Experience supporting a global organization and navigating cross-cultural, distributed teams.
  

Why This Role Is Exciting

You will be joining Infoya at an important stage of our growth in Costa Rica. You will have the opportunity to help shape how our local operations work, contribute directly to building our team, work closely with leadership, and grow your responsibilities as CRDC continues to expand.

If you are someone who sees what needs to be done, takes ownership, and enjoys being at the centre of a growing organization, we would love to hear from you.

What We Offer:

• Competitive compensation and performance-based bonus structure.
  
• Opportunity to grow into leadership roles.
  
• Work with a global, innovation-focused company with exciting AI-driven initiatives.
  
• A collaborative and empowering team environment
  
• Private Insurance, on top of public healthcare coverage via Social Security
  
• Birthday off
  
• Company provided laptop and peripherals
  
• Certification Financing Program
  
• Access to training courses through learning platforms
  
• Mentorship program