The Role
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
6 months
The Talent Management Specialist provides end‑to‑end operational, administrative, and coordination support for learning, leadership development, and talent programs. This role ensures a seamless learner and facilitator experience by managing program logistics, supporting live sessions and events, coordinating communications, and tracking participation and feedback. The coordinator partners closely with Learning and Talent teams to support assessments, reporting, and continuous improvement, while bringing strong attention to detail, proactive problem‑solving, and a passion for enabling learning and development across the organization.
Key Responsibilities:
- Coordinate end-to-end logistics for learning and talent programs, including registration tracking, calendar management, meeting invites, and session materials
- Manage participant lists, attendance, and follow-up activities including training assessments and post-session evaluations
- Support onboarding, leadership development, and talent initiatives through strong operational execution
- Provide on-the-day support for training sessions, workshops, and events (virtual and in-person), including room setup, technology coordination, materials distribution, and trainer support
- Assist with minor event planning such as scheduling, logistics coordination, and participant communications
- Act as a key point of contact during sessions to ensure a smooth learner and facilitator experience
- Create and manage training assessments and post-program evaluations to support learning effectiveness and continuous improvement
- Compile and track participation, completion, and feedback data using Excel and basic reporting tools
- Support simple data analysis and summaries to help Learning Partners understand trends and outcomes
- Draft and send clear, engaging communications to participants, facilitators, and stakeholders (emails, instructions, reminders, follow-ups)
- Support communication delivery before, during, and after programs
- Complete minor design work (e.g., program slides, one-pagers, invitations, job aids) using Canva or similar tools, following existing templates and brand guidelines
- Complete administrative tasks including document preparation, survey setup, data entry, and file management
- Maintain accurate records related to programs, assessments, schedules, and materials
- Balance multiple priorities with strong attention to detail in a fast-paced environment
Talent & Learning Program Coordination
Event & Session Support
Assessment, Reporting & Insights Support
Communication & Content Support
Administrative & Operational Support
Required Skills & Qualifications:
- 2+ years of experience in an administrative, coordinator, or program support role supporting learning, talent, HR, or professional development programs
- Strong organizational and multitasking skills with the ability to manage multiple priorities and deadlines
- Excellent written and verbal communication skills; comfortable drafting clear, professional communications
- Demonstrates curiosity and a proactive mindset, identifying opportunities to improve processes, solve problems, and enhance the learner experience.
- Strong working knowledge of Excel (tracking, basic formulas, organizing and summarizing data)
- Experience creating or supporting training assessments, surveys, or feedback tools
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Familiarity with Canva or similar design tools for light visual and content creation
- Experience working with learning management systems (LMS), registration tools, or survey platforms
- Comfort working in a fast-paced, evolving environment with multiple stakeholders
- High attention to detail and follow-through
- Ability to support live sessions and events and adapt quickly as needs change
#LI-TW1
#LI-Hybrid
Corp - B
Support - 2
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
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The Company
What We Do
PointClickCare is the market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation. We connect post-acute and acute care settings, people and systems like no other company. Our steadfast commitment to our culture and to providing growth opportunities to our employees is evidenced by recent recognition of PointClickCare as one of Canada’s best-managed companies and most admired corporate cultures.
