About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Our Purpose - Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
Overview
Agoda's Customer Experience Group (CEG) is a 4,000+ strong organization spread globally across nine countries in 4 continents. As CEG continues to grow, we realize the need for more robust learning and development processes and practices, in order to gain operational efficiencies and deliver top-quality customer care.
We are currently seeking to hire a Talent Development Project Manager. This is a new position within CEG that’s primary function will be to design and implement L&D solutions that supports CEG’s key strategic priorities to help improve, our tools, processes, systems, enhancing the efficiency of our customer service agents and improving the experience we provide to our customers.
This role is based in our Bangkok office as part of the CEG Talent Development team.
📝 Position Summary
We are seeking an innovative and tech-savvy Talent Development professional specializing in AI to join our dynamic TD team. This role will focus on finding efficiencies within the internal processes, tools and implementing AI driven solutions for TD and the broader CEG People organization. The ideal candidate will have a passion for emerging technologies, particularly generative AI, and strong project management skills to drive innovation in our learning ecosystem.
🔑 Key Responsibilities
Project Management
- Lead the development and implementation of AI driven projects for TD and the broader CEG People team (QA, WFM, C&C, etc.).
- Manage project lifecycles from conception to deployment for AI-driven learning solutions
- Identify opportunities to leverage generative AI to enhance training effectiveness and efficiency
- Collaborate with CEG product and automation teams to ensure successful integration of AI tools within existing systems
- Create project plans, timelines, and resource allocations for approved initiatives
- Tools Support and Process Improvement –
- Myna enhancement including establishing clear coaching quality metric, correlation with performance, implementing AI driven QA solutions in Myna to improve coaching recommendations and feedback.
- Internal processes enhancement - Implementing automation to streamline the knowledge creation and quality control (QC) review process, optimizing manual workflows across different platforms and teams
Leadership Support
- Provide direct support to TD leadership in strategic initiatives and day-to-day operations
- Prepare reports, presentations, and analyses to inform decision-making
- Represent the TD team in cross-functional meetings and initiatives
- Identify and recommend solutions to challenges affecting TD operations
📊 Qualifications & Requirements
Education & Experience
- Bachelor’s degree in computer science, Information Technology, Learning & Development, or related field
- 3-5 years of experience in project management, preferably in learning & development or technology
- Experience with AI technologies, particularly generative AI applications in business settings
Technical Skills
- Strong understanding of AI technologies and their practical applications
- Experience with project management methodologies and tools (Agile, Scrum, etc.)
- Proficiency in data analysis and reporting
- Knowledge of learning management systems and digital learning platforms
- Ability to identify opportunities for tool integration and enhancement
Soft Skills
- Excellent project management and organizational abilities
- Strong communication and stakeholder management capabilities
- Problem-solving mindset with attention to detail
- Adaptability and comfort with ambiguity in a fast-evolving technological landscape
- Ability to work independently while supporting team objectives
📅 Transition Timeline & Onboarding
This position will be available starting May 2025, following the transition of the current role holder to another team.
🎯 Success Metrics
- Performance in this role will be measured by:
- Successful delivery of projects on time and within scope
- Impact of Myna tool enhancements and GenAI integration on coaching effectiveness
- Quality of project execution, reporting and support provided to the TD team
- Innovation in applying new technologies to solve existing inefficiencies in TD and also different People teams
💼 Department Context
This role reports within the Talent Development department and works closely with:
- TD leadership team
- TD projects and programs team
- Cross-functional stakeholders across CEG / Agoda
- Teams support various platforms like Myna, Athena, tech, product, etc.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
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What We Do
Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world’s largest online travel platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG), Agoda has a network of over 2,900,000 properties worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers. Agoda employs over 7,000 professionals from 90 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. For properties seeking partnership with Agoda, visit https://connect.agoda.com
