Jobs at Agoda

Develop market, competitor, and business insights to support Agoda’s corporate strategy and executive decision-making. Responsibilities include building performance dashboards, analyzing growth drivers, creating business cases, defining strategic priorities, monitoring success metrics, leading independent workstreams, preparing Board and management materials, and querying multiple databases with SQL. The role partners closely with senior leaders across product, supply, marketing, finance, and analytics.

Coordinates projects across globally distributed teams by scheduling meetings, preparing agendas, documenting decisions, maintaining project trackers, following up on dependencies, organizing project materials, and reporting progress, risks, blockers, and next steps. Requires 6–12 months of relevant experience, strong English communication, project-management knowledge, excellent organization, and availability for evening calls in Bangkok time.

Supports global mobility operations for relocating employees and families, including document collection, visa coordination, relocation logistics, employee communications, vendor coordination, compliance tracking, reporting, and data accuracy. The role also contributes to process improvement, documentation, audits, and cross-functional issue resolution across HR, immigration, payroll, tax, finance, and onboarding teams. This is a six-month fixed-term contract based in Bangkok.

Manages and grows a portfolio of hotel partners in Japan through strategic account management, partnership development, consultative selling, and data-driven business solutions. Responsibilities include acquiring suppliers, negotiating contracts, onboarding hotels, improving booking performance, troubleshooting connectivity and rate issues, developing account plans, and preparing partner and internal reports.

Manage HR operations and employee lifecycle administration, including onboarding, employee records, offboarding, documentation, payroll and benefits coordination, compliance controls, reporting, and process improvements. The role supports employees and managers, resolves data and documentation issues, prepares audit records, and escalates sensitive employee-relations matters. It requires strong organization, confidentiality, Arabic and English fluency, Excel proficiency, HRIS experience, and knowledge of Egyptian HR administration.

Agoda is hiring experienced Account Executives in Tokyo for its Supply organization. The role focuses on expanding Agoda’s hotel network across Japan, building relationships with new hotel partners, serving as their primary contact, guiding them through onboarding, and driving successful launches on Agoda’s global platform.

Grow Agoda’s hotel network across Japan by building partnerships with hotel operators, serving as the first point of contact, guiding partners from initial outreach through platform launch, and driving ongoing growth in the Tokyo market.

Coordinates worldwide business-travel and visa cases for employees, including stakeholder and vendor communication, case tracking, documentation, invoicing, process compliance, and employee support. Maintains accurate records, provides guidance on visa requirements and timelines, resolves basic operational issues, escalates complex matters, and contributes to process improvements. The role requires strong organization, communication, attention to detail, and fluency in English and Thai.

Design, build, and operate high-scale distributed backend systems and microservices. Lead complex features end-to-end, optimize performance and reliability, mentor engineers, stay hands-on with coding, handle production incidents and drive architectural improvements.

Lead Agoda Homes’ Malaysia market strategy, supply growth, partner relationships, and commercial profitability. Manage and develop teams, acquire and optimize non-hotel accommodation supply, establish KPIs, negotiate with key partners, identify strategic opportunities through data analysis, and communicate recommendations to internal and external stakeholders. The role is based in Bangkok and collaborates with regional and central teams.

Leads Agoda’s Philippines regional market management team, driving accommodation supply growth, partner relationships, market strategy, and team performance. Responsibilities include managing account managers, improving hotel supply quality, conducting market research, coordinating strategic planning, representing Agoda at industry events, developing partner promotions, coaching employees, and supporting recruitment. The role requires strong commercial judgment, data-driven decision-making, Excel and visualization skills, senior stakeholder communication, and experience leading teams in travel or e-commerce.

Lead Homes supply growth across Thailand and Vietnam by acquiring and developing accommodation partners, managing key relationships, improving supply quality, and delivering commercial and profitability targets. The role involves implementing market strategy, coaching teams, developing KPIs, analyzing business data, identifying growth opportunities, and communicating recommendations to internal stakeholders and external partners.

Provide multilingual (English/Hindi) customer support via phone, email, and chat; handle high-volume booking issues (changes, cancellations, payments) end-to-end; meet individual and team KPIs; apply Agoda policies fairly; collaborate with internal teams on complex cases; protect customer data and work rotational shifts within a hybrid work model.

Support global HRIS operations, system requests, technical solution implementation, testing, deployment, reporting, documentation, data validation, and process improvements. Collaborate with cross-functional teams supporting people operations while developing expertise in Workday and other HR technology platforms. The role emphasizes analytical thinking, attention to detail, service orientation, communication, and continuous learning in an international environment.

Manage and grow Agoda Homes’ Taiwan accommodation partner portfolio by sourcing new hosts, optimizing rates and availability, strengthening relationships, analyzing supply and performance data, and identifying growth opportunities. The role also involves reporting KPIs, supporting regional initiatives, developing host communities, attending events, gathering product feedback, and coordinating with regional and global teams.

Coordinate tourism board campaign operations from proposal and procurement through setup, launch, monitoring, reporting, and post-campaign review. Manage contracts, localized creative assets, campaign tracking, stakeholder communications, issue resolution, and bilingual English-Chinese performance reporting. Improve operational processes and support campaign renewals across internal teams, tourism boards, agencies, and external partners.

Manage a portfolio of hotel partners across Indonesia remotely. Build partner relationships, improve supply and portfolio performance, activate promotions, analyze results, document outcomes, manage escalations, and use digital tools for outreach, reporting, and CRM activities.

Manages strategic relationships with top-producing hotel partners, improving account performance and driving mutual revenue growth. Provides consultative, data-driven solutions, handles partner needs, develops tailored pitches, and maintains frequent stakeholder engagement. Owns individual KPIs with limited supervision while building long-term customer relationships and identifying innovative opportunities in a fast-paced travel and e-commerce environment.

Manage Agoda’s strategic accommodation partner accounts, nurture long-term relationships, drive regional growth, and identify new supply opportunities. The role analyzes datasets to develop tailored partner solutions, supports promotional campaigns, trains clients on Agoda tools, prepares partner and country reports, and delivers KPIs and strategic initiatives. Success requires strong account management or business development experience, analytical and interpersonal skills, stakeholder influence, adaptability, and fluent English.

Leads strategic, cross-functional projects within Agoda’s Customer Experience Group, managing roadmaps, timelines, risks, stakeholders, and deliverables. Partners with senior executives and teams across Booking Holdings to improve customer and partner processes through automation, tooling, and performance initiatives. Tracks key metrics, analyzes performance, prepares leadership reports, and drives alignment, accountability, and business outcomes.