Jobs at Agoda

Provide customer and partner support in English and Hindi through phone, email, and chat. Resolve booking issues involving changes, cancellations, payments, and other inquiries while meeting quality, productivity, and satisfaction KPIs. Apply policies consistently, protect customer data, collaborate on complex cases, learn multiple Agoda product lines, and work rotational shifts in a 24/7 hybrid operation.

Provide multilingual (English/Hindi) customer support via phone, email, and chat; handle high-volume booking issues (changes, cancellations, payments) end-to-end; meet individual and team KPIs; apply Agoda policies fairly; collaborate with internal teams on complex cases; protect customer data and work rotational shifts within a hybrid work model.

Manage hotel-level relationships with key partners in Japan, identify revenue-growth opportunities, communicate solutions, and train partners on Agoda’s tools. Use data and dashboards to prioritize work, execute project sprints, monitor results, track progress, and respond to partner requests. The role requires native-level Japanese, strong communication, analytical ability, autonomy, and a record of achieving ambitious targets in a fast-paced environment.

Manage strategic accommodation partners across Saudi Arabia, serving as their primary Agoda contact and trusted advisor. Responsibilities include growing partner relationships, onboarding properties, analyzing performance and market data, improving pricing, content, and promotions, training partners, collaborating on campaigns, monitoring KPIs, and presenting performance reports. The role requires regular partner visits, strong commercial relationship management, negotiation, analytical ability, and fluency in English and Arabic.

Lead Agoda’s Taiwan financial institution partnership strategy, including identifying opportunities, managing strategic accounts, negotiating agreements, developing joint business plans, and driving campaigns, integrations, customer acquisition, and profitability. The role requires cross-functional leadership across Marketing, Product, Finance, Legal, Analytics, and Operations, along with performance analysis, business-case development, stakeholder influence, and partnership optimization. Fluency in English and Mandarin Chinese is required, with the position based in Shanghai or Bangkok under a hybrid setup.

Manage Agoda’s key accommodation partners in South Korea, developing long-term relationships and identifying new supply opportunities. Analyze datasets to recommend tailored solutions, train partners on Agoda tools, support promotional campaigns, deliver country KPIs and growth targets, and prepare stakeholder reporting. The role requires strong Korean and English proficiency, business development or account management experience, analytical ability, and effective stakeholder influence.

Work within an agile product team to build and improve Agoda’s full-stack travel products. Responsibilities include developing React, Redux, and TypeScript interfaces; contributing to mobile applications; building C# and Scala RESTful or GraphQL APIs; analyzing Hadoop data and A/B tests; and creating real-time production monitoring. The role is a six-month Bangkok-based contract supporting systems used by millions of users.

Manage hotel-level relationships with key partners in Japan, identify revenue growth opportunities, promote Agoda solutions, and communicate through phone, email, messaging, and webinars. Use data and dashboards to prioritize work, execute project sprints, train partners on Agoda tools, track performance, and respond to requests. The role requires native-level Japanese, analytical ability, strong communication, autonomy, resilience, and a results-driven approach in a fast-paced environment.

Manages Agoda’s strategic accommodation partners across Tokyo, the greater metropolitan area, and eastern Japan. Responsibilities include nurturing accounts, acquiring new supply, analyzing customer and market data, developing revenue-growth recommendations, training partners on Agoda tools, preparing meeting materials, coordinating promotional campaigns, meeting country KPIs, and supporting senior-stakeholder reporting. The role requires native Japanese, intermediate English, client visits, and hybrid remote work.

Own full-cycle recruitment for Agoda’s global teams, partnering with hiring managers and senior leaders to define hiring strategies, build talent pipelines, source candidates, provide market intelligence, and deliver a strong candidate experience. The role also involves recruitment analytics, compensation negotiation, process improvement, training, and cross-functional projects. Japanese and English proficiency are required.

Lead commercial strategy for Agoda’s B2B business by identifying growth opportunities, analyzing markets and competitors, building financial models and business cases, and advising senior leaders on investments and priorities. Manage a small team, lead cross-functional strategic initiatives, develop prioritization frameworks, and create executive-ready recommendations and planning materials. The role requires strong analytical judgment, communication, stakeholder influence, and the ability to move from strategy through execution.

Shape Agoda’s B2B commercial strategy by analyzing markets, competitors, performance, and growth opportunities. Build financial models and business cases, develop strategic recommendations, lead cross-functional projects, and support execution. The role partners with senior stakeholders to prioritize investments, allocate resources, and advance strategic initiatives across markets, segments, and partnerships.

Develop and influence Agoda’s B2B commercial strategy across markets, segments, and partnerships. Lead analyses of market trends, competitors, business performance, and growth opportunities; build financial models and business cases; develop prioritization frameworks; and provide strategic recommendations to senior leaders. Drive cross-functional initiatives from problem definition through execution support while independently managing workstreams and translating complex information into actionable decisions.

Supports application security initiatives by triaging, validating, documenting, and tracking security findings. Participates in vulnerability assessments, code reviews, penetration testing, OWASP-based assessments, risk analysis, and remediation monitoring across web applications, APIs, backend services, and cloud environments. Collaborates with security, engineering, IT, product, and business stakeholders to communicate and resolve security issues.

Support the Global Privacy team by conducting fact-finding, drafting initial privacy assessments, managing the advisory repository, improving privacy policies and controls, tracking privacy metrics and risks (including third parties), supporting training and regulatory change, and providing project management for privacy initiatives.

Provides phone, email, and chat support to guests and partners, resolving booking issues involving changes, cancellations, payments, and other inquiries. The role handles high-volume cases, meets quality and productivity KPIs, applies company policies, protects customer data, collaborates on complex issues, and supports rotational shifts in a 24/7 operation.

Own end-to-end technical recruitment for Agoda’s Technology Department. Develop sourcing and recruitment strategies, assess technical candidates, manage candidate pipelines, partner with hiring managers and senior technology leaders, and use data and market insights to improve hiring outcomes. Recruit for software engineering and leadership roles across local and global markets while supporting inclusive candidate experiences and diverse hiring.

Lead Agoda's Flights commercial strategy for Singapore and Malaysia, owning partner acquisition and negotiations, pricing, and market development. Build executive relationships with airlines, collaborate cross-functionally to execute initiatives, use data to optimize performance, and launch new commercial models to drive growth and profitability.

As Director of Organizational Performance, you will lead initiatives to assess and improve organizational effectiveness, partnering with senior leaders to enhance performance management and talent processes at Agoda.

Lead marketing strategy and execution for white-label travel platform partners. Provide consultative guidance, analyze data to optimize campaigns, influence partner decisions, drive revenue growth, and coordinate cross-functional teams to implement initiatives.