Jobs at Agoda

Intern supports strategic sourcing for marketing campaigns by evaluating suppliers, assisting with RFPs, conducting market research, developing negotiation strategies, collaborating with Finance and Marketing, and managing contracts with Legal and Compliance. The role involves working with international vendors and agencies, applying structured problem-solving and numerical analysis, and communicating with senior stakeholders in a multicultural environment.

Lead application and AI security efforts, including vulnerability triage, zero-day response, penetration testing, AI agent security testing, and automated CI/CD security checks. Build production-grade AI tooling for AppSec, assess prompt injection and data leakage risks, coordinate remediation, define AI governance controls, and mentor junior analysts. The role requires strong web and API security expertise, vulnerability management, software supply-chain knowledge, and hands-on experience building LLM-based security tools.

Supports Agoda’s Learning and Development team in Bangkok by coordinating development program logistics, assisting with learning activities, contributing to employee engagement initiatives, and supporting impactful organizational development projects. The intern collaborates with People Team members, learning consultants, senior managers, and subject matter experts while developing communication, analytical, organizational, and teamwork skills in a global environment.

Provide multilingual customer support to Agoda guests and partners through phone, email, and messaging. Handle high-volume inquiries across hotels, flights, and activities; resolve operational, pricing, and invoice issues; and maintain service quality. The role also involves identifying process improvements, supporting self-service initiatives and product experiments, providing feedback, and working rotating 24/7 shifts, including weekends and public holidays.

Supports marketing procurement by sourcing and evaluating suppliers, assisting RFPs, conducting market research, developing negotiation strategies, and managing contracts with Legal and Compliance. The intern collaborates with Marketing, Finance, suppliers, agencies, and senior stakeholders across multiple countries while evaluating campaign costs, return on investment, and value creation.

Build and operate AI-powered application security systems, including secure code review, threat modeling, vulnerability triage, remediation automation, and agent governance. Lead security design reviews for LLM, RAG, MCP, and agentic systems; implement identity, access, sandboxing, audit, and guardrail controls; defend against AI-specific threats; and partner with engineering teams to improve secure-by-default practices and measurable AppSec outcomes.

Build and improve Agoda’s DevOps platforms and internal developer services. Responsibilities include integrating AI-powered code review tools, evaluating AI development solutions, establishing SDLC best practices, developing DevOps-as-a-service capabilities, automating Kubernetes infrastructure, maintaining version control and monitoring systems, supporting CI/CD platforms, and contributing to internal developer portals and software development communities.

MBA summer intern supporting project management and operational excellence within Agoda’s Customer Experience Group. Responsibilities include analyzing processes and data, identifying improvement opportunities, automating workflows, supporting product initiatives, coordinating cross-functional stakeholders, improving operational performance, and presenting recommendations to leadership. The role uses SQL and analytics platforms while developing project management, communication, and AI-enabled problem-solving skills.

Lead 8–10 Team Managers overseeing customer intervention operations in Yokohama. The role focuses on coaching leaders, managing KPIs, resolving complex customer cases, analyzing trends, improving processes, presenting performance insights, and partnering cross-functionally. The successful candidate will build and scale a new function, maintain compliance, support consistent policy decisions, and motivate teams in a fast-changing environment.

Data Pipeline Interns join Agoda’s Data Platform teams and contribute to large-scale data infrastructure projects. Interns learn the systems, select project components with a mentor, and take work from ideation through production, including development, testing, dashboards, deployment, debugging, and automation. The role provides hands-on experience with distributed systems and petabyte-scale data. Candidates should be pursuing an IT or Computer Science-related degree, know at least one listed programming language, and communicate effectively in English.

Data Platform Interns will join a data infrastructure team supporting large-scale pipelines, Hadoop data lakes, data applications, or data experience tools. The role includes designing and developing a project from ideation through production, writing tests, building dashboards, deploying code, debugging issues, and automating workflows. Interns will work with distributed systems and TB-to-PB scale data while learning software design, production operations, and scalable data engineering practices.

Develop and scale Agoda’s internal infrastructure platforms. Responsibilities include enhancing infrastructure management systems, building tools for OpenStack and Kubernetes, improving scalability, reliability, and automation, and troubleshooting performance issues. The intern will work with modern infrastructure technologies, investigate optimization opportunities, and contribute ideas to platform development while gaining hands-on experience in large-scale systems.

Supports Agoda’s Corporate Strategy team through market and competitor research, business analysis, strategic recommendations, leadership presentations, cross-functional collaboration, and tracking strategic initiatives. The intern will contribute to high-impact projects while developing analytical, problem-solving, communication, and strategic planning skills in a fast-paced, multicultural environment.

Forecast contact center demand over medium and short terms, calculate staffing requirements, manage shrinkage, and plan supply and demand levers to meet service-level targets. The role analyzes operational capacity performance, prepares WFM reports, presents recommendations to stakeholders, supports process improvement, and contributes to consistent SLA delivery. It also collaborates with service delivery, learning and development, technology, regional management, and broader WFM teams while supporting new team members and interns.

Ten-week technical project management internship supporting Agoda’s Customer Experience Group. Responsibilities include process analysis, operational flow development, automation, data analysis, product and process implementation, testing, KPI improvement, stakeholder coordination, risk identification, reporting, and tracking project outcomes. The role uses SQL, analytics platforms, low-code tools, and programming to improve customer and partner support operations.

Summer backend engineering internship building scalable, fault-tolerant systems and APIs. The intern will work with Python, Kotlin, RAG, Skills, MCP, CI/CD, testing, databases, deployment, monitoring, and AI ecosystem tools. Responsibilities include contributing to production code, understanding system scaling, and participating in the full software development lifecycle. Candidates should be pursuing a computer science-related degree and have practical programming and database knowledge.

Summer software development internship on Agoda’s Infrastructure Platform Development team in Bangkok. The intern will design and enhance internal infrastructure systems, build tools and scripts for OpenStack and Kubernetes, and contribute to platform scaling, reliability, automation, monitoring, troubleshooting, and performance optimization. The role requires programming experience, Linux and Bash familiarity, and basic Git and Docker knowledge, with CI/CD, Kubernetes, OpenStack, and advanced container experience preferred.

Build and maintain scalable ETL/ELT pipelines, data models, reporting tools, and AI-enabled workflows. Ensure data quality and observability, analyze business trends, develop dashboards, and communicate insights to stakeholders and leadership. The role also involves identifying automation opportunities, evaluating AI outputs, supporting internal process improvements, and collaborating with global teams on data and AI initiatives.

Intern will support database infrastructure for high-volume MSSQL environments. Responsibilities include building database Docker images, developing and optimizing SQL, migrating and re-architecting production databases, monitoring performance, detecting anomalies, and automating installation, upgrades, and deployments. Candidates should understand database design, ER diagrams, SQL, relational and non-relational databases, and have strong analytical and communication skills. Familiarity with high availability, Docker, Kubernetes, scripting, Linux, Windows, and Python is beneficial.

Cooperative backend engineering internship involving scalable, fault-tolerant systems and APIs. Interns contribute to coding, system design, testing, CI/CD, deployment, monitoring, and product lifecycle activities. The role uses technologies such as Scala, C#, Kafka, Spark, databases, Git, TeamCity, and Puppet. Candidates should be pursuing a computer science-related degree and understand programming, databases, and backend development fundamentals.