Jobs at Agoda

Provide first-line technical support via phone, email, chat, and onsite. Troubleshoot hardware, OS, software, and account issues; document steps; escalate unresolved tickets; maintain documentation; support device setup and software installation; work shifts and participate in on-call rotation.

Perform financial reconciliations and validate transactional data (payments, bookings, receipts). Investigate and analyze discrepancies, prepare reports, communicate findings to stakeholders, and improve processes and programs to ensure data integrity. Provide ad-hoc analysis, identify recurring issues, and collaborate with global teams to design short- and long-term solutions in a fast-paced environment.

Lead regional strategy and execution across North Asia, driving strategic planning, performance management, program delivery, stakeholder engagement, market analysis, and data-driven insights to support senior leaders and accelerate regional growth.

Lead regional strategy and operations for North Asia, designing long-term plans, defining KPIs, executing cross-functional programs, conducting market and competitor analysis, and delivering data-driven insights to senior leadership.

Provide L1-L2 global technical support for end users and office IT: device provisioning, onboarding/offboarding, desktop and meeting-room support, ticket handling (ServiceNow), endpoint management and security (Intune/Jamf/EDR), Azure AD/AD and Google Workspace administration, basic network troubleshooting, asset inventory, escalations, and participate in shifts/on-call and occasional regional travel.

The Senior Strategic Account Manager drives growth through data-driven insights and partnerships with hotel partners in Taiwan, engaging C-level stakeholders and overseeing a strategic portfolio.

Lead design and implementation of scalable, fault-tolerant backend systems and APIs handling millions of search requests. Architect solutions, mentor engineers, drive technical decisions, improve CI/CD and testing, and build high-performance distributed services.

Design, build, and operate high-scale distributed backend systems and microservices. Lead complex features end-to-end, optimize performance and reliability, mentor engineers, stay hands-on with coding, handle production incidents and drive architectural improvements.

Coordinate Thailand immigration processes for expatriate employees, execute documentation tasks, respond to employee inquiries, track case progress, escalate issues, update process documentation, and collaborate with stakeholders to ensure compliant, timely mobility services.

Lead Agoda's Flights commercial strategy for Singapore and Malaysia, owning partner acquisition and negotiations, pricing, and market development. Build executive relationships with airlines, collaborate cross-functionally to execute initiatives, use data to optimize performance, and launch new commercial models to drive growth and profitability.

Analyze data for performance marketing, optimizing campaigns on various platforms, and developing models and dashboards for insights.

The Strategic Accounts Manager will develop and maintain relationships with key accommodation partners, analyze data for solutions, and drive business growth.

As Director of Organizational Performance, you will lead initiatives to assess and improve organizational effectiveness, partnering with senior leaders to enhance performance management and talent processes at Agoda.

The WFM Senior Associate Manager will oversee long-term forecasting, improve processes, and collaborate across teams to enhance resource utilization and operational efficiency.

The Head of Global Communications will shape and amplify Agoda's global narrative through PR, internal communications, and employer branding, while leading a communications team and collaborating with senior leaders.

Own and drive end-to-end projects and business areas within Customer Experience, using data analysis, stakeholder collaboration, and continuous improvement to boost operational efficiency and customer satisfaction.

Manage and grow relationships with key accommodation partners in Cebu. Analyze partner data to identify growth opportunities, train partners on tools, propose tailored solutions, support promotional campaigns, meet country KPIs, and assist Area Manager with reporting and stakeholder engagement.

Lead regional strategic planning and program execution, define and track KPIs, conduct market and competitive analysis, deliver data-driven insights, and manage cross-functional stakeholder engagement to drive growth in North Asia.

Serve as a senior HR business partner for North America commercial teams, driving people strategy, talent management, succession planning, organizational design, change management, employee relations, people operations, and learning. Use data to inform decisions, influence leaders, and deliver scalable HR solutions while also executing hands-on operational HR tasks and mentoring HR colleagues to build leadership capability across the region.

Manage and grow Agoda's supply network for Malaysia by onboarding and supporting partners, training them on tools, driving program participation, using data to prioritize and track results, and maintaining regular proactive communications to maximize partner revenue and meet targets.