Jobs at Agoda

Lead regional strategy and operations for the Philippines market: define and implement country plans, prioritize and deliver projects, set and track KPIs, develop productivity tools, support local teams, and present insights to senior leadership.

Lead country and regional strategy execution: prioritize and manage projects, set and track KPIs, develop tools to improve operations, provide analytics and strategic advice, and present results to senior management.

Lead design and implementation of the New B2B Business privacy program; provide advisory support on privacy-by-design, contracts, marketing/cookies, international data transfers, incident response, audits, regulatory inquiries, and cross-brand initiatives.

Lead multi-site, multi-country customer and partner operations across the region, owning service quality, efficiency, resiliency, and cost. Translate strategy into a 12–18 month regional roadmap, sponsor cross-site initiatives, scale tools and best practices, strengthen resiliency playbooks, align stakeholders, and develop regional leadership and talent pipelines.

Lead and coach a team of ~15 contact center agents to meet KPIs and service levels. Monitor traffic and attendance, implement process improvements, support recruitment and QA, provide feedback and training, assist staffing and act as Operations Manager backup.

As an Account Manager, you will manage a portfolio of mid-tail hotel partners to drive performance, engagement, and improvements in supply metrics through remote account management.

Lead fintech commercial initiatives by analyzing payment cost and performance, building business cases, partnering with fintech partners and cross-functional teams to optimize pay-in/pay-out, launch payment methods, and support finance stakeholders with payments economics and ad-hoc requests.

Drive employee engagement and change management initiatives across Supply, partnering with stakeholders and leading qualitative and quantitative analysis to improve organizational success.

Support project managers in a transformation project through analysis, documentation, communication, and tracking project milestones and dependencies.

As a Strategic Account Manager, you'll nurture relationships with accommodation partners, drive growth, analyze data for solutions, and support country initiatives.

The Strategic Account Manager nurtures relationships with accommodation partners to drive growth, analyze data for tailored solutions, and support business development initiatives.

The role involves expanding non-hotel accommodation supply in Japan, managing relationships with partners, sourcing new accommodations, and leading a small team.

The Associate Talent Acquisition Partner will lead the recruitment process, working with hiring managers to build talent pipelines and ensure a positive candidate experience.

Develop, maintain and enhance Agoda's internal infrastructure management system. Work on scaling, reliability and automation across OpenStack and Kubernetes, build tools/scripts, interact with hardware APIs, and contribute to platform CI/CD and container workflows.

Provide multilingual customer support (phone, email, live chat) for Agoda products after training. Handle high-volume inquiries from Hong Kong, Taiwan, and China, meet KPIs, identify process improvements, maintain confidentiality, perform administrative duties, and work shift rotations including public holidays and weekends.

Lead a team of Talent Acquisition Partners, optimizing recruitment processes, improving hire quality through data analysis, and ensuring operational excellence. Collaborate with stakeholders and manage projects to enhance the recruitment function.

The role involves leading the development of backend systems and APIs, improving system architecture, mentoring engineers, and enhancing Agile practices.

Lead the Workday functional implementation team to design, deliver, and improve Agoda's HR technology landscape. Develop the HR Tech roadmap, implement Workday modules, reduce technical debt, define governance, drive OKRs, build team capability, and partner with cross-functional stakeholders to align HR tech initiatives with business priorities.

Lead regional strategy and operations for North Asia, designing long-term plans, defining KPIs, executing cross-functional programs, conducting market and competitor analysis, and delivering data-driven insights to senior leadership.

Lead regional strategy and execution across North Asia, driving strategic planning, performance management, program delivery, stakeholder engagement, market analysis, and data-driven insights to support senior leaders and accelerate regional growth.