Jobs at Agoda

Lead supply analytics projects: translate briefs into analyses, query large-scale data warehouses, build dashboards and models, run experiments (A/B testing), identify growth opportunities, automate operations, and present data-driven recommendations to stakeholders and senior leadership. Hybrid Toronto role requiring coordination with regional partners and occasional evening meetings.

Join a business-critical internal tools team as a Software Engineering Intern building and automating internal tools and workflows. Contribute production-quality backend and frontend code, work with databases and SQL, collaborate on system design, participate in code reviews, and gain exposure to large-scale production systems and AI-enabled automation where applicable.

Partner with Supply stakeholders to design and run analytical projects, build forecasts and statistical/ML models, run A/B tests, create dashboards and data products, automate manual processes, and deliver actionable insights to improve supply performance and operational efficiency.

Design, develop, and optimize database systems and SQL for high-availability MSSQL environments. Build Docker images for developer use, migrate/re-architect production databases, implement CI/CD for databases, monitor performance/anomalies, and automate installation, deployment, and detection tools.

Serve as the escalation point for 1st/2nd level teams, perform in-depth 3rd level hardware/software troubleshooting, monitor systems, deploy proactive fixes, coordinate with vendors/teams, manage Azure/AD and enterprise management tools, handle mass deployments and scripting, support Windows/macOS environments, and participate in travel/shift/on-call rotations.

Lead People Technology integrations for Workday and related systems, own payroll integration roadmap (PECI), design and implement integrations with Zendesk, Greenhouse, Oracle, optimize automations, manage stakeholders, mentor team members, and drive end-to-end delivery from design through testing and deployment.

Perform exploratory testing and investigations to find hidden issues; create and maintain product documentation and onboarding materials; collaborate with developers, product managers, and designers; contribute to continuous improvement and help develop investigation tools alongside SI engineers.

Manage a portfolio of emerging accommodation partners across MEA: drive partner registration and program participation, train partners on Agoda tools, communicate proactively, use data to prioritize tasks and grow revenue.

Handle high-volume customer and partner inquiries via phone, email, and chat; resolve booking issues end-to-end (changes, cancellations, payments). Meet individual and team KPIs, apply Agoda policies, safeguard customer data, and collaborate with teams to resolve complex cases while working rotational shifts in a hybrid model.

Provide multilingual (English/Hindi) customer support via phone, email, and chat; handle high-volume booking issues (changes, cancellations, payments) end-to-end; meet individual and team KPIs; apply Agoda policies fairly; collaborate with internal teams on complex cases; protect customer data and work rotational shifts within a hybrid work model.

Design, build, and maintain scalable ETL/ELT pipelines and data models for CEG systems; ensure data quality, observability, and cost/performance optimization; develop internal data tools and dashboards; perform deep-dive analytics; define metrics and KPIs; partner with stakeholders; mentor engineers; and at Staff level drive roadmap and cross-team data architecture.

Lead an integrated Enablement function (Talent Development, Quality Assurance, Change & Communications) to set strategy, adopt generative AI, build learning and QA frameworks, drive change management, and partner with operations and BPOs. Manage a 30+ team, use data to measure impact, and ensure capability uplift across 3,000+ agents during major platform migrations.

Analyze large-scale fraud, payment dispute, and booking data to detect suspicious patterns and emerging risks. Support investigations, build monitoring and alerts, recommend controls, and automate checks and reporting to reduce losses and improve fraud operations.

Lead a global Enablement function (Talent Development, Quality Assurance, Change & Communications) to set strategy, drive capability uplift, QA automation, change management, and stakeholder alignment across 3,000+ contact centre agents and BPO partners.

Provide multilingual (Korean and English) customer support via phone, email, and chat. Resolve booking issues end-to-end, meet KPIs, apply policies fairly, collaborate with internal teams on complex cases, protect customer data, and work rotational 24/7 shifts in a hybrid Seoul-based role.

Manage a portfolio of ~150 mid-tail hotels in Taiwan, building partner relationships remotely, driving supply metrics and promotions, using Agoda digital tools, analyzing performance, handling escalations, and supporting projects and operational tasks.

Manage a portfolio of hotel partners as the main commercial contact: build relationships, analyze performance metrics, recommend actions to improve visibility and revenue, support adoption of Agoda programs and tools, coordinate cross-functional issue resolution, and prepare business reviews and account records.

The Head of Global Communications will shape and amplify Agoda's global narrative through PR, internal communications, and employer branding, while leading a communications team and collaborating with senior leaders.

The Account Executive is responsible for growing Agoda's supply network by managing high growth partners, maximizing value, and communicating effectively to enhance business relationships.

As Associate Director, you will develop Agoda's Korea strategy, manage key partnerships, lead teams, and drive business growth while ensuring competitive advantage in the market.