Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:
We are looking for an Talent Development Program Manager in our Phoenix call center. This role will play a pivotal role in driving organizational effectiveness and growth through the design, implementation, and management of strategic programs. You will collaborate closely with senior leadership, HR, and other key stakeholders to assess organizational needs, develop tailored solutions, and facilitate change initiatives that enhance employee engagement and operational efficiency. This role will be on-site full-time in our downtown Phoenix office.
What You’ll Do:
- Lead the planning, development, and execution of organizational development initiatives aligned with the company's strategic objectives.
- Conduct thorough needs assessments and analysis to identify gaps and opportunities for improvement across various departments and functions.
- Design and deliver comprehensive programs focused on leadership development, employee engagement, performance management, and talent retention.
- Partner with HR to integrate OD programs with talent management processes, including succession planning, career development, and training.
- Facilitate workshops, training sessions, and team-building activities to promote a culture of learning, collaboration, and inclusivity.
- Utilize data-driven insights to measure the effectiveness of OD initiatives and recommend adjustments as necessary to achieve desired outcomes.
- Serve as a change agent by championing new initiatives, promoting organizational resilience, and addressing resistance to change through effective communication and stakeholder engagement.
- Stay abreast of industry trends and best practices in organizational development and incorporate innovative approaches to enhance program effectiveness.
What We Look For:
- Bachelor’s degree in Human Resources, Organizational Psychology, Business Administration, or a related field (Master’s degree preferred).
- 9+ years of experience as an Organizational Development Manager, Program Manager, or similar role, preferably in tech industry.
- Strong understanding of organizational development theories, methodologies, and best practices.
- Demonstrated ability to lead and manage complex projects from inception to completion.
- Excellent communication, interpersonal, and leadership skills with the ability to influence and collaborate at all organizational levels.
- Proficiency in MS Office Suite and experience with OD-related software/tools (e.g., LMS, survey tools, performance management systems).
- Vendor management experience.
Nice to Have:
- Certification in organizational development, change management, or related fields is a plus.
What We Offer You:
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
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For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
What the Team is Saying
What We Do
Upgrade offers affordable and responsible credit, mobile banking and payment products to everyday consumers. Our innovative financial products help our customers move their finances in the right direction and put more money in their pocket.
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Upgrade, Inc. Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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