Talent Development Coordinator

Talent Development Coordinator - More Than Your Bank. Your Banker.

Hours Mon- Fri 40 Hours

General Summary

In this role, you will support associate training and development at Capital City Bank. You will assist associates across the footprint as a technical resource for training and learning management system (LMS) questions. You will provide daily, ongoing high-level support to the Talent Development Manager and Star University team and will coordinate logistics for in-person education events. You will ensure data accuracy and integrity to support the Bank in meeting regulatory compliance requirements.

This role requires a positive, service-driven presence, an aptitude for technology, exceptional organizational skills, an ability to communicate effectively and to think proactively. The ideal candidate will demonstrate initiative and will thrive on helping others by always being one step ahead, planning and prioritizing to accommodate the changing needs of the department, education events, and business partners.

You will lead by example by delivering exceptional service to external and internal clients.

All associates at Capital City Bank have access to confidential client information and must always practice discretion.

Functions and Role Responsibilities

Administrative Support

• Collaborate with the Talent Development Manager to manage the department calendar, including PTO and team events
• Create and distribute team meeting agendas and notes
• Market classes and resources provided by Star University to associates across the footprint
• Maintain department records
• Maintain department policies and procedures
• Edit and proof learning communication, materials, and presentations
• Ensure required office and classroom supplies are available and that the facility and equipment are in proper working order
• Receive, open, and distribute incoming and outgoing mail; initiate and/or transmit inter-office memos, notices

Education Support

• Serve as point of contact for learning questions and technical issues with the LMS, including monitoring the StarUOnline email inbox
• Maintain the global training calendar; appending events annually and as needed
• Coordinate associate learning, including security system requests, LMS user creation and administering corporate and professional development learning assignments
• Manage Learning Library – marketing to associates and tracking loaned resources
• Produce monthly education tracking reports for compliance requirements, participant evaluations, and retail training programs
• Communicate compliance completion data with associates and managers, as requested
• Collaborate with the team and conduct research to resolve LMS functionality issues
• Support LMS testing to ensure courses are uploaded, accessible and captures data correctly
• Manage communications during end of year compliance follow-up with associates and their managers
• Assist with tasks for training projects including research, design, and implementation, as needed
• Assist in training delivery, as needed

Event Support

• Coordinate registration and communication for corporate learning and professional development events
• Organize training venues, logistics, transport, and accommodations for in-person events
• Troubleshoot connectivity and login issues for virtual classroom sessions
• Coordinate and communicate travel arrangements for the Star University team, as needed

Employer determines the essential functions of the job.

All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, with department managers setting the standard.

Associated Duties

• Provide additional support for the Talent Development Manager and department colleagues.
• Complete all assigned/required Bank training within established timelines.

Knowledge, Skills and Abilities (KSA) Required

The following KSAs are usually acquired through one to three years of experience in an office environment:

Technical Skills:

1. Superior client service skills
2. Exceptional attention to detail and data accuracy
3. Comprehensive understanding of event planning and execution
4. Knowledge of typical professional business communication, including proficient use of proper grammar, structure, spelling, and editing practices.
5. Ability to effectively prioritize multiple tasks and deadlines, with flexibility and capacity to shift focus when needed
6. Proficient level of judgement when interpreting verbal/written instructions, requests, and questions
7. Capable problem solving and troubleshooting skills
8. Strong computer literacy, with an emphasis on Microsoft 365 (Office) programs to include Word and Excel specifically
9. Ability to provide problem solving and decision making for responding to internal client requests
10. Demonstrate initiative and leadership potential

Durable Skills:

1. Adaptable mindset
2. Professional interpersonal, verbal communication, and presentation skills
3. Exceptional organizational skills
4. Technology savvy, able to easily learn new technologies
5. Team approach to work
6. Ability to work well with all levels of associates from front line through executive leadership
7. Project a positive, professional image at all times both inside and outside of work to include conduct, dress, and demeanor

Education

Bachelor’s Degree from an accredited college preferred. Relevant experience may substitute for the education requirement.

Working Conditions

1. Office environment.
2. Some out-of-office events and after-hour events.
3. Lifting and of loading training equipment and materials is required.
4. In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Capital City Bank associates are our greatest asset. We offer the following benefits:

• Medical, Dental and Vision
• Life Insurance
• 401(k) with Matching
• Flexible Spending Accounts
• Tuition Assistance
• Stock Purchase
• Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free

The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job.  Rather, they are intended only to describe the general nature of the job.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank, Capital City Wealth, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.

* Full Time - M-F, some Saturdays
Part Time 30 - Up to 30 Hours; Schedule May Vary
Part Time 20-29 - Up to 29 Hours; Schedule May Vary

Qualifications Education Required Bachelors or better. Experience Required Please indicate work experience when applying. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.