Talent Acquisition Specialist

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: Recruitment Specialist II

Advertised as : Talent Acquisition Specialist

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Reports to: Talent Acquisition Supervisor

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matter

• Inclusive - Everyone is Included and everyone wins

Contractual role for 3 months with a possible extension for another 3 months. 

Annual Base Salary is at CAD $50,000

About the job

Reporting to the Recruiting Manager and Recruitment Lead, the Recruiter’s responsibilities relate to assisting in maintaining a high standard of customer and client relations and the execution of a pro-active recruitment strategy as well as the development of a network of suitable talent to meet the organization’s current and future needs. This undertaking will be facilitated through the effective deployment and utilization of a variety of recruiting vehicles. This position requires an individual who will demonstrate a high level of responsibility and professionalism, with excellent communication and organizational skills. The individual must also have the ability to multi-task and adapt quickly in a fast paced dynamic environment.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Assist in development of recruiting strategies.

• Build networks through the community to assist in finding qualified candidates.

• Coordinate and implement college/university recruiting initiatives, along with attending virtual career fairs.

• Conducting, coordinating, scheduling and leading video call interviews or in person interviews with hiring and operations managers. 

• Administrative duties and record keeping, which includes all candidate data and information.

• Assisting and updating and revisiting position profiles based on the calibration with Training, Operations & client’s changing needs of the business. 

• Develop a pool of qualified candidates in advance of need.

• Posting new positions on job portals, social media and other relevant places.

• Working actively on reaching out & hiring passive candidates via sourcing using the right Skill set as filters & BOOLEAN searches.

• Aid public relations in establishing a recognisable “Great Place to Work” reputation for the company, both internally and externally.

• Attend local professional meetings and membership development meetings.

• Maintain regular contact with possible future candidates.

• Give presentations at colleges, attend student group meetings, and increase awareness of the company before and after career fair whenever required

• Work closely with the site management team in selecting employees onsite (when Required, subjective to return to back to office).

• Preparing offer packages (files, orientation package, offer letters).

• Managing applicants in ICIMS, BMS and Workday. 

• Facilitating On-boarding process including Offer letter extension and Background checks.

Job Requirements:

• Must have at least 2 - 4 years of Customer Service Recruiting experience. 

• Experience in High Volume recruiting (20-25 placements each month)

• Proven candidate sourcing and relationship building skills

• Has experience in hiring customer service, tech support, inbound/outbound sales and management roles.  

•  Excellent computer skills and highly proficient in Google Workspace (Sheets, Docs, Meet, etc).

• General knowledge of various employment laws and practices.

• Excellent written and verbal communications skills.

• Proficient in navigating recruitment ATS.

• Attention to detail and is proficient in database management and record keeping.

• Excellent interpersonal and coaching skills.

• Ability to work with various departments and foster teamwork.

• Ability to work independently and thrive in a fast-paced environment.

• Ability to maintain the highly confidential nature of recruiting/human resources work.

• Must be able to identify and resolve problems in a timely manner. 

• Flexibility in work hours as required to meet the demands of a recruiting deadline.

Schedule

• Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

Location

• Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

• Hybrid. 

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.