Jobs at TP

Provide post-sale customer service and support via phone, chat, or text for consumers and business customers. Handle high-volume low-complexity inquiries in a call center and lower-volume higher-complexity issues. Support distribution center or walk-in service functions, acting as liaison for orders, returns, and repairs. Work with standard procedures under moderate supervision.

Provide omnichannel customer/chat support using Teleperformances tools and processes. Meet typing requirement (25 WPM) and accuracy (85%), adhere to service standards, and support clients either on-site or via work-from-home programs.

Provide chat-based customer support using omnichannel tools to assist global clients. Maintain high quality customer interactions, use advanced support technologies, and follow client processes. Requires B2 language proficiency, undergraduate education, and six months of relevant experience. On-site and work-at-home options available.

Provide customer support via chat/omnichannel platforms, using advanced support technologies to deliver high-quality service. Work in on-site or work-at-home settings, maintain positive client relationships, and contribute to a diverse, inclusive team culture. Must meet language and education requirements and have at least six months' prior experience.

Develop and maintain software by gathering requirements, writing code with programming/scripting/database languages, supporting testing, deployment, and maintenance, and applying software development best practices. Work independently within set frameworks, continuously improve processes, and may lead or mentor junior colleagues. Typically requires a university degree and about 1-2 years of professional experience.

Join Teleperformance to deliver omnichannel customer experience using advanced support technologies, foster client relationships, and support an inclusive, employee-focused culture.

Manage and execute the contact center Quality Assurance program to meet SLAs and sampling targets. Lead QA team performance improvement, calibrations, RCAs, client reporting, and process changes. Partner with Operations, handle audit disputes, prepare staffing plans, and drive continuous quality and CSAT improvements.

Lead and manage external hiring operations across international markets, drive recruitment strategy and processes, partner with stakeholders to attract and onboard talent, and support both on-site and work-at-home staffing programs while fostering inclusive employee experiences.

Lead and manage a customer service team to meet CSAT, Quality, NPS, and operational SLAs. Monitor performance, conduct quality audits, provide coaching and development, manage attendance and leave, escalate disciplinary issues, and collaborate with Quality, Training, and Client teams to close process gaps. Provide regular performance reporting and support team development and calibration activities in a fully onsite environment.

Provide post-sale customer service and support via phone, chat, or text for business or consumer customers. Handle high-volume low-complexity inquiries or lower-volume higher-complexity issues, act as liaison with production/distribution, and support walk-in service center needs with routine problem resolution under moderate supervision.

Perform short- and long-term financial planning and analysis, including analyzing internal financial statements and external economic conditions, building financial models to forecast impacts, executing specialized projects, and potentially supervising junior analysts while improving processes.

At Teleperformance, the Recruitment Specialist I attracts, screens, interviews, and places candidates for entry-level and experienced roles; administers pre-employment tests, checks references, conducts exit interviews, may assist with job advertising, and supports continuous improvement of recruiting processes. May lead junior team members.

Provide post-sale customer service and support via phone, chat, or text for business and consumer customers. Handle high-volume, low-complexity inquiries and lower-volume, higher-complexity issues, analyze and resolve customer problems, liaise with production and distribution for order issues, and work in call center or distribution center environments with moderate supervision.

Perform outbound prospecting and outreach to decision-makers, explain Google products, qualify leads, manage pipeline toward deal closure, hit monthly quotas, troubleshoot basic technical issues, and contribute to sales process improvements and team projects.

Promote Teleperformance culture of employee support and engagement, leverage omnichannel support technologies and processes, foster client relationships, and contribute to local community and employee development.

Provide omnichannel post-sale customer support (phone, chat, text) handling low- to moderate-complexity inquiries, order/distribution center liaison work, product returns/repairs assistance, and routine issue resolution using established procedures with moderate supervision.

Provide post-sale customer service and support via phone, chat, or text for business and consumer customers. Handle high-volume low-complexity inquiries and lower-volume higher-complexity issues, analyze and resolve customer problems, liaise with production/distribution for orders and returns. Work with basic procedures and tools under moderate supervision.

Provide post-sale customer service and support via phone, chat, or text for low-to-moderate complexity inquiries; assist distribution center or walk-in customers; liaise with production and distribution teams; resolve routine issues following procedures with moderate supervision.

Lead and develop B2B sales and operations for Google Ads accounts, manage cluster leads, drive revenue and client satisfaction, mentor sales teams, optimize processes, report performance, and ensure alignment with corporate policies.

Provide omnichannel customer experience and support using Teleperformances advanced technologies and processes. Work in a collaborative, inclusive environment focused on employee development, client satisfaction, and positive community impact.