About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description
We are seeking a Talent Acquisition Process & Analytics Subject Matter Expert who will lead operational excellence and ensure the team consistently exceeds recruitment targets. This role combines strategic process improvement with hands-on execution, driving efficiency optimization across high-volume hiring.
Key Responsibilities
1. Centralized Screening Operations:
a. Oversee high-volume phone screening for Sutherland across multiple sites.
b. Drive success in achieving and exceeding daily target per Phone Screener:
- 200 to 450 calls/day
- 40 endorsements
- 16 onsite walk-ins
- 2 job offers
2. Pipeline & Workflow Optimization:
a. Assist manage and refine 3 recruitment pipelines: Online, ERP, and College Connect for each service delivery center in the Philippines
3. Analytics & Continuous Improvement:
a. Analyze recruitment data to identify root causes and performance gaps.
b. Develop actionable insights and process enhancements for sustained success.
4. Business Continuity Support:
a. Serve as backup for the Team Leader in critical TA operations.
QualificationsQualifications:
1. Bachelor’s Degree in any field.
2. Previous experience as a recruiter with strong analytics and reporting exposure.
3. Excellent communication and problem-solving skills.
4. Comfortable with high-volume operations and data-driven decision-making.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
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What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
