Talent Acquisition Operations Manager

Company:MMC Corporate

Description:

Talent Acquisition Operations Manager - India, Asia and Pacific Regions

Marsh McLennan is seeking a Talent Acquisition Operations Manager responsible for efficiently managing talent acquisition operational activities and processes, while creating a positive colleague and candidate experience across India, Asia and Pacific Regions. This role supports candidates throughout their journey from candidate to colleague, ensuring a smooth transition to Marsh McLennan.

We are seeking a detail-oriented and proactive Talent Acquisition Operations Manager to lead an experienced operational team of Team Leaders and Individual Contributors. In this role, you will ensure the team's productivity and operational excellence by achieving goals and service level agreements (SLAs). Your responsibilities include overseeing and optimizing recruitment operations processes, leading a team responsible for scheduling interviews, managing background verifications, coordinating offer processes, and ensuring a seamless onboarding experience for new hires. Additionally, you will support the team in resolving complex work situations and collaborate closely with internal and external stakeholders and leaders. The ideal candidate should have a strong background in recruitment operations, excellent organizational skills, and the ability to effectively manage multiple priorities.

What can you expect?

• Act as a partner between Talent Acquisition and Talent Operations to ensure an optimal colleague experience for all stakeholders.

• Provide background verification status, joining status, or any critical/complex situation by publishing dashboards and engaging with managers/leaders.

• Participate in regional and national business leader and human resource meetings, acting as a key liaison for Talent Acquisition Operations with the business and Talent Acquisition.

• Educate hiring teams, business leaders, and human resources teams on Talent Operations best practices and expectations through the utilization of established materials such as Service Level Agreements (SLAs) and Frequently Asked Questions (FAQs).

• Assign, manage, direct, and evaluate the work of a team of professionals to ensure effective objective achievement in a cost-efficient manner.

• Ensure Standard Operating Procedures and business processes are up to date and provide training to the team on these processes, including compliance requirements.

• Make real-time decisions, plan projects, and provide direction. Collaborate with internal Human Resources (HR) departments, HR partners, and Centers of Excellence (COEs) to ensure efficient and effective service delivery.

• Act as a point of contact for complex and high-visibility cases or cases requiring special handling. Provide supporting research and documentation for managers and COEs in escalated situations. Work with the HR Service Delivery team on process changes, communications, and feedback on services.

• Support management by building strong relationships with internal partners and external vendors. Manage system changes/enhancements with vendors in collaboration with internal stakeholders and the broader Global Program Office Team.

• Publish reports to management, including customer satisfaction surveys, monthly dashboards, and ad hoc requests.

• Support operational reporting and quality initiatives by providing data/reporting from case management tools. Drive operational efficiency through the transition of work using internal partners and key vendors.

• Ensure a consistently positive and professional experience for each candidate by managing candidate expectations and timing from selection to onboarding.

We will count on you to:

• Operations Management: Oversee the day-to-day operations of the Talent Acquisition Operations team, including interview scheduling, background verification coordination, and onboarding logistics.

• Process Improvement: Continuously review and refine recruitment operations processes to enhance efficiency, reduce time-to-hire, and improve the candidate experience.

• Team Leadership: Manage and mentor a team of operations specialists, providing guidance, training, and performance feedback to ensure high-quality service delivery.

• Stakeholder Collaboration: Collaborate closely with recruiters, hiring managers, HR business partners, and other stakeholders to ensure alignment and efficiency in the recruitment process.

• Technology Utilization: Leverage recruitment technology platforms to automate and streamline operations, improving data accuracy and reporting capabilities.

• Compliance and Quality Assurance: Ensure compliance with company policies and legal requirements throughout the recruitment operations process. Implement quality assurance measures to maintain high standards of service delivery.

• Vendor Management: Manage relationships with third-party vendors and service providers (background check agencies, onboarding platforms) to ensure seamless service delivery and cost efficiency.

• Metrics and Reporting: Develop and monitor key performance indicators (KPIs) related to recruitment operations, providing regular reporting and insights to senior management.

What you need to have:

• Experience: Proven experience 10+ years in talent acquisition operations or recruitment operations management, with a strong understanding of interview scheduling, background verification processes, and onboarding logistics.

• Leadership Skills: Demonstrated ability to lead and develop a team, fostering a collaborative and high-performance culture.

• Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks and manage competing priorities effectively.

• Communication: Strong interpersonal and communication skills, with the ability to effectively communicate with stakeholders at all levels.

• Problem-Solving: Analytical mindset with strong problem-solving skills, able to identify process gaps and implement effective solutions.

• Technology Proficiency: Proficiency in recruitment and HR technology systems (Workday, scheduling tools), with the ability to leverage technology to drive operational efficiencies.

What makes you stand out?

• Detail-Oriented: Meticulous attention to detail, ensuring accuracy and thoroughness in all aspects of recruitment operations.

• Customer Focus: Commitment to delivering a positive candidate and stakeholder experience through efficient and effective operations.

• Adaptability: Ability to thrive in a fast-paced, dynamic environment, adapting quickly to changing priorities and business needs.

• Ethics: Uphold high ethical standards and confidentiality in handling sensitive information.

What is in it for you?

• Competitive salary and benefits package

• Professional environment where your career path really matters and is supported in our global organization

• Excellent career diversification opportunities

• Great team environment with energetic and supportive colleagues

• Hybrid working arrangements.

Join our team and play a critical role in optimizing our recruitment operations to support our organization’s growth and success. Apply now and contribute to creating a seamless and positive experience for candidates and new hires alike.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

MARSH MCLENNAN

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.