Tactical Coordinator

Summary
 Responsible for tactical management activities of technical workflow throughout the department (i.e. infrastructure deployments, decommissions, audits, maintenance, break/fix, etc.) at a cross functional level. Coordinates technical teams to ensure an efficient, logical flow of all inter-related work. Provides key department-wide reporting statistics, and explanation to management regarding historical tactical trends along with data based recommendations for tactical adjustments required to keep the workflow efficient at the team level.
Description
 

Position Purpose:

Responsible for tactical management activities of technical workflow throughout the department (i.e. infrastructure deployments, decommissions, audits, maintenance, break/fix, etc.) at a cross functional level. Coordinates technical teams to ensure an efficient, logical flow of all inter-related work. Provides key department-wide reporting statistics, and explanation to management regarding historical tactical trends along with data based recommendations for tactical adjustments required to keep the workflow efficient at the team level.

What You'll Do:

• Coordinates technical teams for work coming into the area. Monitors teamwork assignments. Ensures the tactical assessment and completion all cross functional work is as efficient, timely and cost effective as possible for assigned teams and work types.

• Identifies the activities required to define business goals by meeting with Team Leads and Staff of technical teams to obtain details and understanding of processes/objectives. Assists with the development of flowcharts/outlines for process improvement and definitions of assigned work types.

• Performs ongoing tracking of assigned work types and teams and facilitates communication to ensure work tasks and major milestones are achieved. Identifies and analyzes gaps between flowchart/outline items and the desired state. Makes recommendations to improve productivity, cost effectiveness, and timeliness.

• Prepares complex and customized reports for management or staff as it relates to the flow and status of assigned work types through the department with a focus on work involving multiple teams. Identifies the impacts of adjustments that effect the master schedule, budget, productivity etc, of the work efforts, and communicates with area senior personnel and management on these items.

• Maintains effective relationships with business partners by leading and participating in meetings.

• Participates in process improvement initiatives, training, and policy and procedure development.

To Qualify for This Position, You'll Need:

This position requires a clearance which requires US citizenship to obtain.

Required Education:

• Bachelor's degree in a job-related field

Degree Equivalency:

• 4 years job-related work experience OR

• Associate's degree and 2 years job-related work experience

Required Work Experience:

• 5 years of job-related experience in a similarly complex technical organization.

Required Skills and Abilities:

• Strong experience with of project management tools, principles, and methodologies.

• Proven ability to identify resource needs, perform quality review, and escalate tactical workflow issues appropriately.

• Proven use of change management techniques.

• Proven ability to direct the workflow of more than one technical team with over 50 day-to-day technical deliverables.

• Proven ability to coordinate workflow delivery and prioritization with multiple groups.

• Excellent interpersonal and communication skills (written, oral, and listening).

• The incumbent must have a proven record of successful project or major deliverable completion involving more than one team at a time.

• Able to communicate information to both technical and non-technical people.

• Strong negotiation/persuasion skills.

• Strong organizational and analytical skills.

• This position must be able to manage multiple work efforts simultaneously among multiple teams to keep the flow of work moving as fast, effective and cost efficient as possible.

Required Software and Tools:

• Advance knowledge of Microsoft Office and reporting software tools.

We Prefer that You Have:

• Overall understanding of Service Management (ITSM) functions.

• Experience in Change Management following ITIL foundations.

• Ability to navigate ITSM ServiceNow functions.

• Specific experience in ServiceNow with the Change Management workflow.

• Ability to respond to audit requests for Change Management.

• Ability to create reports and analyze data within ServiceNow.

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match

• Subsidized health plans and free vision coverage

• Life insurance

• Paid annual leave — the longer you work here, the more you earn

• Nine paid holidays

• On-site cafeterias and fitness centers in major locations

• Wellness programs and a healthy lifestyle premium discount

• Tuition assistance

• Service recognition

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications.  This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information. 

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.