TABLE GAMES MANAGER

SCOPE OF POSITION:

The Table Games Manager is responsible for the efficient operation of all ongoing performance and financial performance of the Table Games department, and operating procedures for Comanche Nation Entertainment. The Table Games Manager’s performance is necessary for the casino to reach its full potential in providing a superior entertainment experience for its guests.

DUTIES AND RESPONSIBILITIES:

The following are major duties and are not intended to be all-inclusive or restrictive.

• Coordinates and communicates the policies and procedures to the Table Games personnel.
• Responsible for the protection of the bankroll, the playing public, and the casino’s integrity.
• Supervises the subordinates of the Table Games department in the proper application of federal currency reporting requirements.
• Develops, tracks, and works with Marketing regarding promotions and events.
• Reviews daily and monthly reports; investigates unusual hold and other table games' percentage fluctuations.
• Attends and satisfactorily completes all training as assigned by the Director of Gaming Operations.
• Displays overall knowledge of the entire Table Games operation.
• Perform other duties as assigned.

SUPERVISORY REQUIREMENTS:

The following are major supervisory duties and are not intended to be all inclusive or restrictive.

• Monitors the performance of Table Game employees, ensuring adherence to Casino policies and procedures.
• Handles problems or grievances (employees/guests) as soon as the need arises within the Table Games department. Capable of making critical decisions. Must follow the prescribed chain of command.
• Responsibilities include training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees.
• Fosters and maintains a positive attitude towards the staff, management, and guests.

PHYSICAL & ENVIRONMENTAL DEMANDS:

The Table Games Manager regularly engages in conversations; regularly required to stand, walk, sit, and use eye-hand coordination. The Table Games Manager is required to reach with hands and arms. Specific vision abilities required by this job include close vision. The Table Games Manager is regularly required to remain stationary for 50 percent or more of their shift. Work is performed throughout all areas of the facility where there may be flashing lights, and the noise levels vary from quiet to loud depending on the time of day, the specific location, and the amount of business. The Table Games Manager must be able and willing to work evenings, weekends, and holidays, and be able to work in a smoke-filled environment. The workplace is also under constant surveillance, both inside and outside the facility. The Table Games Manager may be exposed to the risks associated with attempting to resolve issues with difficult guests and staff members.

Reasonable accommodations may be made to enable individuals with disabilities to perform the major duties and essential functions of this position.

ACKNOWLEDGMENTS:

I have read this position description and certify that I can perform the duties and responsibilities, with or without an accommodation, and understand and accept the physical and environmental demands. 

EDUCATION AND/OR EXPERIENCE:

• Associate’s or Bachelor’s degree in Business Administration, Hospitality Management, Gaming Operations, or a related field, preferred.
• Minimum of five (5) years of progressive experience in Table Games operations, with at least two(2) years in a supervisory or management role (e.g., Pit Supervisor, Floor Supervisor).
• Demonstrated experience managing multiple Table Games (e.g., Blackjack, Poker, Roulette, Craps) in a high-volume casino environment.
• Experience handling guest relations issues, including dispute resolution and escalated guest concerns.