TA Operations Advisor

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and more than 19,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

TA Ops Advisor Overview:

The TA Operations Advisor serves as a strategic partner to Talent Acquisition (TA) leaders and recruiters across the U.S., Canada, and National Practices. This role provides consultative support, system guidance, and process optimization to enhance the efficiency and effectiveness of recruitment operations. Acting as an essential extension of the TA team, the TA Operations Advisor delivers data-driven insights, ensures process efficiency, and upholds compliance and governance in recruitment operations.

As a subject matter expert (SME), this individual will support Workday Recruiting, Phenom CRM, and other recruitment tools, offering troubleshooting assistance, reporting insights, and guidance on best practices. The role requires close collaboration with internal teams, including HRIS, Marketing, and Legal/HR Compliance, to drive operational excellence in talent acquisition.

Key Responsibilities:

1) Recruitment Data Management & Reporting:

• Generate and analyze TA reports to provide meaningful insights for the Talent Acquisition team.

• Monitor key recruitment and compliance metrics, identifying trends and recommending process improvements.

• Track the utilization of TA-related platforms (e.g., Phenom, LinkedIn) and provide recommendations for optimization.

2) Workday Help Desk Support:

• Serve as the first point of contact for level 1 inquiries related to Workday Recruiting, Phenom CRM, background check vendors, and recruitment processes.

• Troubleshoot and resolve basic system issues, escalating complex cases as needed.

• Manage the Workday Help inbox, ensuring timely responses to recruiter inquiries regarding system functionality, compliance, and best practices.

3) Governance and Compliance Support:

• Assist in ensuring recruitment activities adhere to internal policies and external regulations.

• Support recruiters in navigating recruitment processes while maintaining compliance with established guidelines.

• Assist with audits and maintain data integrity within Workday Recruiting and Phenom CRM.

• Coordinate translation of documents, guides, and training materials to support accessibility and inclusivity.

4) Talent Brand Activation Support:

• Monitor and manage the HUB Career Site inbox, responding to general inquiries from candidates and external stakeholders.

• Support digital recruitment campaigns designed to attract high-quality talent.

• Partner with the marketing team to enhance employer brand presence across digital platforms, including social media, job boards, and company websites.

• Track and measure the effectiveness of recruitment campaigns, providing insights for continuous improvement.

5) General Support:

• Contribute to ad hoc projects and initiatives within the Talent Acquisition team.

• Collaborate with team members to refine recruitment processes, tools, and resources.

• Stay informed about trends in recruitment technology and talent branding to drive innovation and efficiency.

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $70,000 to $80,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Department Human Resources

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.