We’re looking for a Systems Support team member in our technology team.
You’d be providing first level support for our Finance Business Applications by investigating errors encountered in the application and the database.
ResponsibilitiesIncident Management
Ensure the timeous and effective response to first line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams
Ensure incidents are resolved as per SLA agreement
Risk Management
Ensure Access and Master data to all applications are managed accurately
Proactively review all environments to ensure the mitigation of risks
Address risks identified by internal and external audit .
Ensuring compliance with best practice and standards
Customer and Stakeholder Management
Build a sustainable working relationship with customers to ensure good customer service
Work with both internal and external teams to drive root cause resolution of incidents logged
Application Environment Monitoring
Daily monitoring of our Application Environment and Integrations between applications
Weekly/Monthly/Quarterly/Half Year/Annual Systems Tasks monitored and actioned
- Relevant IT Diploma or Degree
- 1+ Year experience in a finance support environment with strong skills in
- Financial systems (Microsoft Dynamics 365 preferred)
- SQL & Data Analysis
- Microsoft Excel
Skills Required
- Relevant IT Diploma or Degree
- 1+ Year experience in a finance support environment
- Strong skills in Financial systems (Microsoft Dynamics 365 preferred)
- SQL & Data Analysis
- Microsoft Excel
What We Do
Mr Price Group Limited is an omni-channel, fashion value retailer. The Group retails Apparel, Homeware and Sportsware and is one of the fastest growing retailers in South Africa. Our History: 1885 - The first John Orrs store opens 1934 - The first Hub store opens 1952 - John Orrs is listed on the JSE 1967 - Acquisition of two Miladys stores 1986 - Laurie Chiappini and Stewart Cohen, together with BOE, acquire a major shareholding in John Orr Holdings 1987 - The first Mr Price store opens 1991 - Laurie Chiappini and Stewart Cohen acquire control of the Group from BOE 1993 - Launch of the Mr Price Group Share Partnership Initiative 1996 - Acquisition of Galaxy & Co. and Sheet Street 1997 - Alastair McArthur is appointed as CEO 1998 - Mr Price Home launched 2000 - Mr Price opens stores in Botswana and Namibia 2001 - Specialty Stores becomes MR Price Group 2005 - Over 100 million units are sold across the group 2006 - Sale of the Hub and Galaxy divisions 2007 - Launch of Mr Price Sport stores and Mr Price Franchising 2008 - Miladys wins the Orange Index award for excellence in customer service 2008 - Mr Price Apparel is voted the most loved and most frequented retail apparel brand for the first time 2008 - This year Mr Price Home is voted the most loved and most frequented homeware retailer 2011 - Retail sales exceed R10 billion and profit attributable to shareholders exceeds R1 billion for the first time 2011 - The group celebrates the 25th anniversary of change in control, recording a CAGR share of 25.3% and headline earnings per share of 23.5% over this period 2012 - First Corporate owned Mr Price store opens in Lagos, Nigeria 2013 - Mr Price launches its online store
