The System Support Analyst is responsible for responding to requests for technical assistance in order to maintain an optimal operational computing environment for the employees in the region assigned.
The Systems Support Analyst will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.
A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. The best candidate for this position enjoys working in and outdoors, traveling and keeping up to date on the newest technology on the market today. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.
RESPONSIBILITIES
- Provide IT Support to Cebu End Users
- Evaluate, prioritize and respond to requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Provide onsite and remote support for Cebu and APAC remote offices to ensure maximum up time. This will require work outside of standard office hours.
- Provide on-call emergency service as required and maintain communication with the department manager while in the field.
- Provide support to our Business and Call Center Operations in Cebu.
- Flexible in workin onsite, remote support to work from home employees and able to lift 50LBS or less.
- Resolve computer, networking, printing, hardware and software related issues through in-depth troubleshooting and technical assistance.
- Log and track requests using help desk software in order to maintain history and related problem documentation.
- Handle problem recognition, research, isolation, resolution and follow-up, and refer more complex problems to technical staff while maintaining ownership of the issue.
- Install, document, take inventory, maintain, and troubleshoot all Cebu information technology assets.
- Maintain records/logs of repairs, fixes, maintenance schedules, expenses, and training.
- Create and delete user accounts, enforce security and compliance rules to employees and non-employees regarding passwords and access to computer systems.
- Provide installation support including training and education of end user on basic tool set including telephones, laptops, video conferencing, and conference rooms/bridges etc.
- Analyze and assign 1st line Help Desk tickets to the Help Desk group. Provide feedback and training as required to ensure their ability to effectively resolve the 1st line tickets and requests from the Cebu users. (15%)
- Handle additional responsibilities or special projects as required. (15%)
SKILLS AND ATTRIBUTES
- Expert Proficiency in Microsoft365 Word, Excel, and PowerPoint.
- Understanding of the Windows 10, Windows 11 and MacOS.
- Basic understanding of computer networking.
- Proven understanding of computer operations and troubleshooting for desktop, laptop, and MAC hardware.
- Experience with PC imaging software, Microsoft Intune Autopilot, virus protection, computer security and inventory software.
- Certifications (A+, MCP, Network+ Certification) are a plus.
- Exposure to Microsoft Intune, LANDDESK Or other Management software a plus
- Must be able to lift and move computers and monitors and equipment.
- Previous exposure to call center technologies and processes.
EDUCATION AND EXPERIENCE
- Bachelor’s degree in computer science or related field or technical certifications.
- 2+ year experience in desktop support
Skills Required
- 2+ years experience in desktop support
- Bachelor's degree in computer science or related field or technical certifications
- Expert proficiency with Microsoft 365 Word, Excel, and PowerPoint
- Familiarity with Windows 10, Windows 11, and macOS
- Basic understanding of computer networking
- Proven desktop, laptop, and Mac hardware troubleshooting skills
- Experience with PC imaging software, Microsoft Intune Autopilot, virus protection, computer security and inventory software
- Able to lift and move computers, monitors, and equipment (up to 50 lbs)
- Flexible to provide onsite support, remote support, work outside standard hours, and on-call emergency service
- Previous exposure to call center technologies and processes
- Certifications (A+, MCP, Network+)
- Exposure to LANDESK or other management software
Dynata Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dynata and has not been reviewed or approved by Dynata.
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Leave & Time Off Breadth — Time off options such as paid holidays, sick time, PTO, and in some cases unlimited PTO are available, with PTO sometimes described as generous. Volunteer time and a “birthday day off” expand the time‑off menu beyond basics.
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Flexible Benefits — Flexible and remote work options are broadly offered across a global and hybrid footprint, including part‑time and work‑from‑home arrangements. This flexibility can make certain entry‑level or side‑income roles feel reasonable for the work involved.
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Wellbeing & Lifestyle Benefits — Perks such as commuter benefits, wellness resources, snacks, gym or cell‑phone reimbursements, and tuition reimbursement are part of the package. Employee resource groups and volunteer opportunities add lifestyle and community support.
Dynata Insights
What We Do
Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a reach that encompasses over 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization. The Dynata data platform, an all-in-one solution for insights, activation and measurement, leverages our robust data, innovative technology and more than 40 years’ experience as a pioneer in consumer and B2B insights. Our vision for the Dynata data platform is to automate the entire marketing continuum, with capabilities to target audiences; uncover insights; connect data; activate, measure and optimize campaigns; and analyze, visualize, publish and share those insights to drive your business growth. We’ve helped more than 6,000 market research firms, brands, media and advertising agencies, publishers, and consulting and investment firms around the world and in every industry accelerate transformation, enable better decision-making, and deliver revenue growth.
