Systems Specialist

Job Description

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

Reporting to the Service Manager, Employee Benefits, the role is responsible for technology support for the Employee Benefits Team. This role will support National and local initiatives to optimize system administration, builds, maintenance, and client satisfaction with the technology we support. This role requires commitment to a positive culture and work environment.

Responsibilities:

• Complete system builds, renewal updates, and troubleshooting of all Ben-Admin platforms, including but not limited to, iSolved, Ease, Employee Navigator, ADP WFN, Paycom, Paylocity, Rippling, UKG, WorkDay, PlanSource, etc.

• May support carrier, payroll, and TPA connections within platforms and audit, as required.

• Perform reporting and analytical audits for ACA.

• May demo platforms and/or communicate directly with clients, at the direction of Account Management and Tech Team leads.

• Supports internal and external software/systems to ensure optimal functionality.

• Strong ability to identify and resolve problems utilizing standard guidelines and/or customized solutions

• Follow pre-set processes and procedures for all Technology Team tasks.

• Follow all Quality Assurance (QA) processes and procedures.

• Work closely with the Account Management team for specific data requirements and client communication needs.

• May attend virtual or in-person conferences to further education.

• Foster a positive working environment within the Tech Team and all Acrisure partners.

• Communicate clearly and professionally to all internal and external parties.

*This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*

Requirements:

• Strong organizational and time management skills, along with a demonstrated attention to detail

• Professional verbal and written communication skills

• Strong ability to analyze, interpret, and communicate data and reporting.

• Proficient in understanding elements of plan structure, design and function

• Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect.

• Effective time management, and follow-up skills, with the ability to prioritize and manage multiple projects and assignments with deadlines.

• Understanding of Benefit Administration

• Strong technical aptitude and ability to learn and use a variety of software applications.

• Proficient in Microsoft Office Suite

• Ability to work independently and as a member of a team.

• Position may be remote/hybrid. When working remote, you must have a designated work area, free from distractions.

Education/Experience:

• Minimum 2 years of technical employee benefits experience

• Life/Health Agent License preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate stress due to regular deadlines and daily challenges.

• High finger dexterity while typing

• Occasionally lift up to 20 lbs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hybrid environment, where work may be done in a temperature-controlled, non-smoking office or work from home.

• The noise level in the work environment is usually moderate.

Benefits & Perks:

• Competitive Compensation

• Industry-Leading Healthcare

• Savings and Investments

• Charitable Giving Programs

• Offering hybrid work option

• Opportunities for Growth

• Educational Resources

• Generous time away

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Pay Details:

Hourly: $18 - $24

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.