Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Mon-Fri, 38 hours per week onsite in our Brisbane office.
Systems Engineer provides technical support to clients including remedial maintenance support on infrastructure, LAN and WAN networks and implementation of new technologies. This position works closely with other members of the Service Delivery team to ensure client environments are supported and maintained to required standards and SLAs are met.
Other key responsibilities include but may not be limited to following:
- Provide remote and onsite technical support for client environments
- Diagnose, troubleshoot, repair, and upgrade hardware and network systems
- Maintain system performance, reliability, and security
- Work with clients to understand requirements and recommend solutions
- Support project delivery through design documentation and technology selection
- Monitor systems, manage incidents, and meet SLA requirements
- Act as escalation support and assist junior team members
- Liaise with vendors when needed
- Maintain accurate documentation, logs, and technical procedures
- Continuously improve and automate processes
- Stay updated on technologies through training and self-development
- Handle administrative tasks (time tracking, reporting) and participate in on-call duties
Who we are looking for
Successful candidate must possess:
- Must have 7+ years of systems engineering experience
- Strong experience in network configuration and management (TCP/IP, DNS, DHCP, Load Balancing)
- Extensive experience Cloud Platforms (Azure, AWS, GCP)
- Extensive experience with Virtualization Technologies (VMware, Hyper-V)
- Strong Security: Firewalls, VPNs, Identity Management
- Strong Scripting and Automation (PowerShell, python)
- Extensive experience with Operating Systems (Linux, Windows Server)
- Demonstrated Problem-Solving and Critical Thinking
- Effective Communication, customer-focused mindset and great attention to detail
- Time management, adaptability and flexibility
- Collaboration and Teamwork
- Bachelor’s degree in computer science, Engineering, or related field
- Experience working within ITIL frameworks or ITIL-based service environments; certification or advanced expertise is a plus.
What we offer
- A friendly team environment with a strong technical support network
- Broad range of options for training and developing your IT skills
- Opportunity to work with the IT industry's latest technologies
- Internal career growth for high performers and IT super-stars
- Cost price on products from our suppliers
- Lunches and snacks provided
- Comprehensive Employer Assistance Program
- Referral bonus
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
Skills Required
- 7+ years systems engineering experience
- Network configuration and management (TCP/IP, DNS, DHCP, Load Balancing)
- Cloud platforms: Azure, AWS, GCP
- Virtualization technologies: VMware, Hyper-V
- Security: Firewalls, VPNs, Identity Management
- Scripting and automation: PowerShell, Python
- Operating systems: Linux and Windows Server
- Demonstrated problem-solving and critical thinking
- Effective communication and customer-focused mindset
- Time management, adaptability and flexibility
- Collaboration and teamwork
- Bachelor's degree in Computer Science, Engineering, or related field
- Experience working within ITIL frameworks (certification or advanced expertise is a plus)
New Era Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Era Technology and has not been reviewed or approved by New Era Technology.
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Leave & Time Off Breadth — Time off is positioned as generous, with multiple sources pointing to roughly four weeks of PTO up front or ~28–29 days including company holidays in some U.S. roles. Time away is also described as straightforward to use and sometimes viewed as a meaningful offset to weaker cash compensation.
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Strong & Reliable Incentives — Earnings upside appears stronger in certain sales and account roles where on‑target earnings can be attractive when performance is high. Variable pay can materially lift total compensation in these roles relative to positions with mostly fixed pay.
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Flexible Benefits — Flexible work arrangements such as remote and hybrid options are commonly highlighted as part of the overall rewards experience. Flexible Spending Accounts (e.g., medical, dependent care, commuter transit) are also referenced as available in at least some contexts.
New Era Technology Insights
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
