This role will be part of the Office of Enterprise Resilience. The team is comprised of business continuity, emergency management, third-party resiliency, technical disaster recovery and emergency tool and notification roles.
Operating in a face-paced environment, we strive to improve overall company resiliency and minimize impacts from potential disruptions. We partner with groups across the enterprise and coordinate recovery from business disruptions. As a result, this team does provide on-call support.
The Impact:
- Accountable for the validation and sync process of employee data from HR Systems to integrate with the company emergency notification tool. This enables the ability to effectively communicate critical information to impacted stakeholders.
- Develop and maintain technical acumen to support the administration of the Technical Toolset (xMatters, Alertus, ServiceNow & Everbridge)
- Provide collaborative support to business partners to identify and execute technical solutions based on business and end user needs.
- Conduct Database and Integration Maintenance to ensure daily processes and required updates are successful.
- Maintain the resiliency and integrity of toolsets, while identifying opportunities for improvement and efficiencies.
The Minimum Qualifications
- 3+ years' experience in technology development, application support, or related field.
- 3+ years' experience of technical knowledge and coding with JavaScript and PowerShell
- 3+ years' experience with troubleshooting and problem solving in a technical environment - accountable for technical solutions
The Ideal Qualifications (DESIRED SKILLS)
- Working Knowledge of Git (GitHub), Linux (VI Editor), Databases (PostgreSQL) and Event Management & Notification Tools (xMatters & MicroFocus).
- Experience working with enterprise tools, such as ServiceNow, xMatters, Alertus, Everbridge and MicroFocus.
- Experience working with VSCode using Javascript, ReactJS and PostgreSQL
- Familiarity with Emergency Management as well as Major Incident and IT Alerting
- The ability to demonstrate agility - understand customer needs, anticipate problems/challenges and respond proactively
- Experience with assessing business needs (non-technical) and developing technical solutions to business needs.
- Understanding of simple network management protocol, SNMP.
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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
Salary Range: $102,500-$134,500
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What We Do
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people.
Together, we’re stronger.
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MassMutual has the financial security and stability of a 170+ year old company, with the culture and energy of a startup. We work every day with the customer front of mind to build the best digital experience in the industry.
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