Systems Engineer

Systems Engineer, Bangalore

We are looking for a Systems Engineer to join our Global Technical Services team in Bangalore, India. The position reports to the Manager of Global Technical Services.

A challenging, internal position in an international company with solid growth and a stable economy as well as ambitions and visions for the future. You are offered an academically motivating environment with excellent opportunity for individual advancement and room for initiative and new ideas, says Hiring Manager Abhisek Pattanaik.

This is the role and main tasks

As a technical services member, you will be involved in receiving, qualifying, and resolving issues raised by our global customer base, working closely with the Cloud operations & Support department and R&D.

More specifically, you will: 

• Participating in daily problem solving on reported customer issues. Ensure a high degree of customer focus in all the defined activities.
• Provide a high level of service to our customers, adhering to our SLAs for response and resolution times, in line with Stibo Support guidelines.
• Able to drive to a resolution of low to medium complexity issues.
• Able to analyze the incident's business impact and communicate to the affected users and minimize the disruption.
• Working closely with other support regions in Global SaaS services, R&D and Support – Denmark and the US.

This is your Team

Do you like working on technology problems and delivering values to enterprises across the globe? Join a team where people truly believe in what they're doing!

We are a team of 20 experienced, highly talented, dedicated, and ambitious engineers working passionately to help our customers, says Abhisek Pattanaik.

We measure our own success against the success of our growing base of customers, including 14 of the Fortune 100 and 42 Fortune 500 companies. Innovative organizations like Mercedes, Bosch, Siemens, Adidas, Sony, Toyota, McDonald's, Fujitsu chose us to help them shape their digital futures and achieve positive business outcomes through intelligent master data management.

Technologies include

• Experience with JAVA and/or maintaining JAVA based applications
• Experience on SaaS services, offerings, architecture, and operations.
• Knowledge about any MDM solutions.
• Experience on Cloud technologies and tools like docker, Kubernetes, python etc.

Who we are looking for

We are on the look out for a candidate with excellent verbal and written communication skills, strong customer service skills, strong technical and analytical, and problem-solving skills. Highly proactive, with a sense of urgency and attention to details. Flexibility in terms of shift work due to the 24x7 nature of work.

Moreover, you should have: 

• 5 - 7 years of experience working with product-based organization (MDM related experience is a plus)
• Comprehensive OS skills – this means practical skillset and some theoretical knowledge about how different OS’s work. Supported OS for STEP is Windows 2019 and Red Hat Linux 7 +. Mac is also used for parts of STEP. RHCE certified is a plus.
• Three or more years of experience with supporting Servers hosted on any of the major Cloud vendors – Amazon Web Services (AWS) or Microsoft Azure.
• Knowledge about Oracle Databases – preferably Administration knowledge about Oracle Databases, maintenance and backups.
• Proven experience in overseeing the implementation and maintenance of software systems, applications, and related products.
• Proven experience with systems planning, and general software management best practices.
• Good project management skills.

• Ability to conduct research into systems issues and products as required.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.

We offer

At Stibo System, we offer more than just a job. We put people first and inspire you to become the best version of yourself.

• We care about our colleague’s work-life balance, and we offer flexibility through a hybrid work model. We offer “MindFUL” and MindFuel” days which are global days off and learning days, volunteer days and much more
• International: A growing global company, worldwide career opportunities, multicultural teams and access to learning platforms like Udemy
• Well-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities
• We create our own Software products and have a proven record of adding significant business value for our customers.

Join Stibo Systems, where we embrace 'All Kinds of Data Minds.'

Stibo Systems is a global company with a Nordic heritage. We help companies transform into digital leaders through market-leading multidomain master data management that delivers transparency. Through our solution, large brands (our customers) connect data across their products, customers, stores, employees, suppliers, digital assets and much, much more.

Our people are key to our success and at Stibo Systems, you'll find an environment that values data driven, creativity, curiosity, and analytical thinking. We're committed to making you feel trusted, invested in, and connected, fostering a workplace where every data mind thrives. Be part of our journey to digital leadership!

Interested?

We invite candidates for interviews on a continuous basis, so please apply as soon as possible.

Should you have questions about the position, you are also welcome to contact Abhisek Pattanaik, Manager, Global Technical Services.

We look forward to hearing from you.