Systems Engineer

Description

The Systems Engineer is the lead technical resource for our Lenexa, KS location. This person owns IT at the site from end to end: the local network, servers, desktops, printers, and the software used in production and in the office. Beyond the site, they help look after the company-wide network and cloud environment, and triage incoming IT support requests, resolving them directly or routing them to the right team. This is a hands-on role for someone who is as comfortable at a user's desk as in a server room or working a support queue.

Location IT Ownership

• Serve as the primary on-site IT resource for the Lenexa location, owning its network, servers, desktops, and software.

• Build, configure, and maintain on-site servers, including setup, patching, backups, and hardware replacement.

• Manage the location network, including switches, firewalls, wireless, cabling, and internet connectivity.

• Install, configure, and support location software, including production, prepress, and print-related applications.

• Manage IT equipment for the site, including inventory, setup, and retirement, and provide input on purchases.

• Work with vendors and service providers to resolve site issues and coordinate repairs.

Desktop and End-User Support

• Provide hands-on support for desktops, laptops, printers, phones, mobile devices, and peripherals.

• Set up and image new computers, and handle user onboarding and offboarding, including accounts, access, and equipment.

• Troubleshoot operating system, Microsoft 365, and business application issues for on-site and remote users.

• Guide and train users on the effective use of company technology.

Service Desk and Support Triage

• Monitor the IT support queue, triage incoming requests, and set priorities.

• Resolve issues directly where possible, and route others to the right internal team or vendor with clear notes.

• Act as an escalation point for complex technical problems.

• Track tickets through to resolution and keep users informed.

• Spot recurring issues and fix the underlying cause, not just the symptom.

Company Network and Infrastructure

• Help maintain the company-wide network, including multi-site connectivity, VPN, and remote access.

• Support cloud infrastructure and services, including Microsoft 365, Azure, and identity management.

• Support network and security appliances such as firewalls, load balancers, and web application firewalls.

• Monitor system health, performance, and availability, and respond to alerts and outages.

• Carry out patching, upgrades, and technology refresh work across servers and endpoints.

Security, Backup and Continuity

• Maintain endpoint protection, user access controls, and security best practices.

• Manage backups and help test disaster recovery and business continuity plans.

• Take part in security incident response and remediation.

Documentation and Reporting

• Maintain documentation for systems, network diagrams, configurations, and procedures.

• Provide status updates and ad hoc reports to management.

• Take part in after-hours maintenance and on-call support as needed.

Requirements

Education and Experience:

• 3+ years of IT experience covering desktop support, systems administration, and networking.

• Experience as the main IT resource for a site or small team preferred.

• Experience supporting manufacturing, printing, or production environments is a plus.

• Technical certifications preferred.

Qualifications, Skills, Abilities and Competencies:

Technical Skills

• Windows desktop and server administration, including building and maintaining servers.

• Microsoft 365, Active Directory, and cloud identity administration.

• Networking, including switching, routing, firewalls, wireless, VPN, and remote access.

• Virtualization, backup, and recovery tools.

• Cloud platforms, preferably Microsoft Azure.

• Endpoint management and security tools.

• Help desk and ticketing systems.

• PowerShell or other scripting experience is a plus.

• Basic SQL knowledge is a plus.

Competencies

• Strong troubleshooting and problem-solving skills.

• Excellent customer service with users at all technical levels.

• Able to explain technical issues in plain language, to individuals and to groups.

• Able to prioritize and handle multiple tasks in a fast-paced environment with frequent interruptions.

• Self-motivated and able to work independently as the on-site IT lead, while collaborating with the wider IT team.

• Keeps clear and accurate documentation.

• Contributes to a strong, positive team spirit and aligns with GSP values.

Physical Demands:

• Work on site at the Lenexa location, in both office and manufacturing areas.

• Occasional travel to other company locations as needed.

• Extended periods of computer work.

• Lift and move equipment up to 50 pounds.

• Stand, walk, bend, kneel, and reach when installing or servicing equipment.