Position Name: Systems Engineer
Reports to: Client Technology Manager
Department: Support
Location/Type: Remote - Johannesburg, South Africa
Status: Full-Time
About Atlas Technica
Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our core values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!
Position Overview
We are seeking a Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with other Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth.
Responsibilities:
- Provide remote IT support through a shared inbound call queue, assisting users across multiple clients with a broad range of technical issues. Work across technologies and support needs, developing a well-rounded skill set that supports continued growth within Atlas Technica.
- Use of a ticketing system to manage support queries
- Maintain documentation and comply with rules and guidelines of the organization
- Adherence to strict change control procedures
Requirements:
- 2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
- End-User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
- Strong verbal and written communication skills
- Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
- Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
- Support of Sophos or similar products for endpoint threat management
- Basic understanding of virtualization platforms such as VMware or Hyper-V
- Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls
Desirable Qualities:
- Financial industry experience, including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
- Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
- Exposure to/ability to support workloads in Azure or AWS
- Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
- Experience with and ability to support Citrix XenApp or similar products
- Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat
- Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
- More than a basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer
Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills Required
- At least 2 years of IT experience in desktop support, systems engineering, or systems administration.
- Experience providing end-user or desktop support for Microsoft Windows, Microsoft Office, desktop computers, and mobile devices.
- Strong verbal and written communication skills.
- Experience supporting Microsoft 365, including Exchange Online, SharePoint Online, Intune, and Azure AD.
- Knowledge of Microsoft Windows Server platforms, Active Directory, and Group Policy.
- Experience supporting Sophos or similar endpoint threat-management products.
- Basic understanding of VMware or Hyper-V virtualization platforms.
- Understanding of TCP/IP, LAN, DMZ, WAN, DHCP, DNS, routing, switching, and firewalls.
- Experience working in a managed services provider environment.
- Ability to lift or carry up to 50 pounds and perform required physical activities, including prolonged standing or sitting, pushing, pulling, climbing, stooping, kneeling, crouching, reaching, and handling materials.
- Financial industry experience and familiarity with Bloomberg, Thompson Reuters, FactSet, or CapIQ.
- Significant MSP experience using the ConnectWise suite.
- Experience supporting Azure or AWS workloads.
- Experience with Google Workspace, Box, Dropbox, Duo, Okta, or AirWatch.
- Experience supporting Citrix XenApp or similar products.
- Experience with cybersecurity solutions such as Carbon Black, Cylance, CrowdStrike, or Cyberhat.
- Experience with Mimecast, IronPort, Proofpoint, or similar email security gateways.
- More than basic knowledge of storage and virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, or XenServer.
What We Do
Atlas Technica (https://www.atlastechnica.com) is an IT Service Provider specializing in hedge funds and alternative investment industry. Our objective is to provide the best service in the industry allowing hedge fund managers to focus on investing. Our services include infrastructure architecture and support, technology audit, disaster recovery planning and vCTO Services. Place IT on our shoulders.
