Who Are we?
As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.
At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.
Is this the role for you?
Systems Engineer (Microsoft Cloud & Infrastructure)6-Month Contract | Immediate Start | Parramatta (3 Days Onsite)
Are you an experienced Systems Engineer with a passion for Microsoft technologies, cloud infrastructure, and delivering exceptional customer outcomes?
We're seeking a hands-on Systems Engineer to join our IT Services team for a 6-month contract, supporting enterprise customer environments and critical technology projects. This is a fantastic opportunity to work across modern Microsoft technologies while partnering closely with customers to drive operational excellence and technical innovation.
What You'll Be Doing
As a key member of our technical delivery team, you'll provide advanced support, project implementation, and technical expertise across a broad range of technologies, including:
- Microsoft Azure and hybrid cloud environments
- Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID)
- Windows Server, Active Directory, DNS, and Group Policy
- Microsoft Intune and Endpoint Management
- Windows Autopilot and modern workplace solutions
- VMware infrastructure
You'll also:
- Act as a Level 2/3 escalation point for complex technical issues.
- Support technology migrations, upgrades, and infrastructure projects.
- Ensure customer environments remain secure, available, and high performing.
- Create and maintain technical documentation and operational standards.
- Partner with customers and stakeholders to deliver outstanding service outcomes.
To be successful in this role:
About YouWe're looking for an experienced infrastructure professional who thrives in customer-facing environments and enjoys solving complex technical challenges.
Essential Experience
- 7+ years' experience in the IT services industry, ideally within an MSP environment.
- Minimum 4 years' hands-on experience supporting:Microsoft AzureWindows ServerActive Directory / Entra IDDNS and Group PolicyMicrosoft 365Microsoft Intune
- Experience supporting cloud, on-premise, and hybrid environments.
- Strong troubleshooting, problem-solving, and communication skills.
- PowerShell scripting and automation experience.
Technical Skills
- Azure administration, including servers and VPN gateways.
- Microsoft 365 administration.
- Endpoint management and compliance.
- VMware administration.
- Modern workplace technologies.
- Infrastructure and security best practices.
Certifications
Required (or equivalent experience):
- Microsoft Certified: Windows Server Hybrid Administrator Associate.
Highly Regarded:
- Microsoft 365 Teams Administrator Associate.
- Endpoint Administrator Associate.
- VMware VCP.
What we give back to you?
At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:
- Paid Parental Leave
- Purchased Leave Scheme
- Participation in our RedE recognition program
- Free income protection cover
- Wellness program
- Novated leasing
Employment Type
Fixed Term (Fixed Term)Skills Required
- 7+ years of experience in the IT services industry, ideally within an MSP environment
- At least 4 years of hands-on experience supporting Microsoft Azure, Windows Server, Active Directory or Entra ID, DNS, Group Policy, Microsoft 365, and Microsoft Intune
- Experience supporting cloud, on-premises, and hybrid environments
- Strong troubleshooting and problem-solving skills
- Strong communication skills and experience working in customer-facing environments
- PowerShell scripting and automation experience
- Azure administration experience, including servers and VPN gateways
- Microsoft 365 administration experience
- Endpoint management and compliance experience
- VMware administration experience
- Experience with modern workplace technologies and infrastructure security best practices
- Microsoft Certified: Windows Server Hybrid Administrator Associate certification or equivalent experience
- Microsoft 365 Teams Administrator Associate certification
- Endpoint Administrator Associate certification
- VMware VCP certification
What We Do
Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere. With cultivated knowledge and organisational capabilities nurtured over its 85-years history, Ricoh is a leading provider of digital services and information management, and print and imaging solutions designed to support digital transformation and optimise business performance. Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD). For further information, please visit www.ricoh.com.au or contact us at: [email protected]
