Who Are we?
As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.
At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.
Is this the role for you?
Senior Systems Engineer | Microsoft Cloud & Managed ServicesIn this hands-on role, you'll combine Level 3 technical expertise, project delivery, and technical leadership to support a diverse portfolio of managed services customers across cloud, infrastructure, security, and modern workplace technologies.
Your Role
- Act as the senior escalation point for complex technical incidents and critical customer issues.
- Manage and optimise Microsoft 365, Azure, Intune, Entra ID, and endpoint environments.
- Lead infrastructure, cloud, and modern workplace projects from design through to implementation.
- Drive security improvements, including Essential Eight uplift, privileged access management, and incident response.
- Develop operational standards, automation, and best-practice technical solutions.
- Build trusted relationships with customers and provide practical, business-focused advice.
To be successful in this role:
What We're Looking For:You'll be an experienced engineer who enjoys balancing operational support, technical leadership, and project delivery.
- 8+ years' experience in systems, infrastructure, or cloud engineering.
- Strong MSP or managed services experience supporting multiple customer environments.
- Proven Level 3 troubleshooting and escalation experience.
- Deep Microsoft technology expertise across Azure, Microsoft 365, Intune, Entra ID, and Windows infrastructure.
- Experience delivering cloud, migration, and modern workplace projects.
- Strong customer engagement and stakeholder management skills.
- PowerShell and automation capability.
- Microsoft certifications such as Azure Administrator Associate and Endpoint Administrator Associate (or equivalent experience).
If you're passionate about Microsoft technologies, enjoy solving complex challenges, and want to play a key role in delivering exceptional customer outcomes, we'd love to hear from you.
What we give back to you?
At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:
- Paid Parental Leave
- Purchased Leave Scheme
- Participation in our RedE recognition program
- Free income protection cover
- Wellness program
- Novated leasing
Employment Type
PermanentSkills Required
- 8+ years of experience in systems, infrastructure, or cloud engineering
- Strong MSP or managed services experience supporting multiple customer environments
- Level 3 troubleshooting and technical escalation experience
- Microsoft technology expertise across Azure, Microsoft 365, Intune, Entra ID, and Windows infrastructure
- Experience delivering cloud, migration, and modern workplace projects
- Strong customer engagement and stakeholder management skills
- PowerShell and automation capability
- Microsoft certifications such as Azure Administrator Associate and Endpoint Administrator Associate, or equivalent experience
What We Do
Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere. With cultivated knowledge and organisational capabilities nurtured over its 85-years history, Ricoh is a leading provider of digital services and information management, and print and imaging solutions designed to support digital transformation and optimise business performance. Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD). For further information, please visit www.ricoh.com.au or contact us at: [email protected]
