At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary Iron Mountain is seeking a skilled Managed File Transfer Level 2 Support Engineer to join our Information Technology team. In this role, you will be responsible for delivering technical support services for systems enabling Managed File Transfer and document delivery across global sites, diagnosing technical issues, and restoring operations to a steady state. You will join a dedicated global team that engages directly with operations staff and internal partners to drive system automation, enhance operational efficiency, and deliver reliable enterprise services.
What You’ll Do
In this role, you will:
Responsibility 1: Diagnose, troubleshoot, and resolve Managed File Transfer systems technical issues to maintain steady-state operations, while writing custom scripts using Java, Python, or Automated Markup Language to automate system tasks and reduce reliance on break/fix teams.
Responsibility 2: Collaborate with internal and external partners during the onboarding process and coordinate with multiple Information Technology functional departments across large enterprise environments to execute Root Cause Analysis for permanent issue resolution.
Responsibility 3: Ensure compliance with Service Level Agreements, quality standards, and operational guidelines while maintaining installation, configuration, and system administration procedures.
What You’ll Bring
The ideal candidate will have:
Minimum 2 years of experience in Application Support and hands-on scripting.
Strong knowledge of file transfer protocols such as Secure Shell, Secure File Transfer Protocol, File Transfer Protocol Secure, Hypertext Transfer Protocol Secure, and Applicability Statement 2, as well as Managed File Transfer tools and Windows and Linux operating systems.
Proven ability in problem-solving, multi-tasking across parallel tracks, executing Root Cause Analysis, and utilizing enterprise problem management tools like ServiceNow, Jira, or Hewlett Packard Service Manager.
A Bachelor's degree or equivalent graduation degree in Information Technology, Computer Science, or a related field.
Skills Required
- At least 2 years of application support experience
- Hands-on scripting experience
- Knowledge of SSH, SFTP, FTPS, HTTPS, and AS2 protocols
- Experience with Managed File Transfer tools
- Experience with Windows and Linux operating systems
- Problem-solving, multitasking, and root cause analysis capabilities
- Experience with ServiceNow, Jira, or Hewlett Packard Service Manager
- Bachelor's degree or equivalent in Information Technology, Computer Science, or a related field
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
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What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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