Systems Engineer - NOC

• Provide Level 1 support to the Cloud Operations Center
  
• Perform periodic reviews of SOP documents
  
• Understand and monitor various nodes in the customers environment using monitoring applications
  
• Alert and assign the tickets in the ticketing system to the correct owners
  
• Ticket follow up to closure
  
• Ensure tickets are profiled correctly and status are set
  
• All the Information Security measures to be prioritized, comprehended, implemented and enforced as per the company Information Security Policy
  

Key Skills Required:

• Should have Installation, Administration & Troubleshooting experience in :
  
• Operating Systems - Linux, Windows Server
  
• Good understanding of concepts like Routing, Disaster Recover, VPN, Firewalls, etc.
  
• Core infrastructure components such as DNS, DHCP, Active Directory(AD), LDAP.
  

• Should be able to work in shifts
  
• Should be able to perform basic analytics on tickets
  
• Should be willing to engage with the customer on a regular basis
  
• One of the following educational background:
  

• Diploma in Computer Science / Electronics
  
• Bachelor’s Degree in Computer Science /Electronics (B.Sc. / B.E.)
  
• Bachelor of Computer Applications (BCA)
  
• Masters of Computer Applications (MCA)
  
• Cloud Certifications AWS, GCP or Azure​
  

Working at VentureSoft means being part of a team driven by success and care. We believe in helping each other achieve their aspirations. We prioritize your growth through exceptional mentorship opportunities, continuous learning programs, and a well-defined career path. Our flat and agile structure ensures that your voice is heard, your ideas are valued, and your contributions drive success for our clients and partners. At VentureSoft, you’re not just an employee—you’re part of a community that supports your aspirations and celebrates your achievements.

• Flexible Work Schedule/Telecommuting
  
• Vacation / Paid Time Off
  
• Employee Discounts and Rewards
  
• Finding Balance
  
• ​Health Insurance / Wellness Program
  

We offer the best employee benefits and perks, and we have created a culture of appreciation within our organization. It’s a philosophy that’s not necessarily new—the idea that employees who are treated better perform better—but it’s starting to gain momentum in the professional world. At Venturesoft, we think that offering major benefits like flexible work schedules, generous PTO, and unique perks like a vacation reimbursement program (or a tuition reimbursement program), full cost for any IT certifications can do wonders for morale and productivity.