Under general supervision and guidance, the IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites. The IT Systems Engineer will actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. He/she may interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. The IT Systems Engineer will also be expected to contribute to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across Mayo Clinic; produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership. Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones. It is important that the individual develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously.
QualificationsA Bachelor’s degree and training/experience in IT technology; OR an Associate degree plus 3 years of demonstrated technical experience. A high school diploma and 5 years of demonstrated IT technical experience at a large, complex organization like Mayo may be considered in lieu of the degree.
Preferred qualifications:
- Experience supporting enterprise data center environments.
- Hands-on experience with data center operations, including rack/stack, structured cabling (copper and fiber), labeling standards, power management, and hardware lifecycle management.
- Strong working knowledge of data center networking, including:
- VLANs, trunk LACP, and redundant network paths
- Layer 1–3 troubleshooting
- Familiarity with Cisco, Arista, Juniper, or comparable enterprise switching platforms
- Understanding of data center network architectures, such as top-of-rack and leaf–spine designs.
- Familiarity with enterprise storage technologies, including SAN/NAS architectures (Fiber Channel, iSCSI, NFS) and large-scale data environments.
- Experience participating in 24x7 on call rotation, incident response, root cause analysis (RCA), and post-incident documentation.
- Demonstrated ability to work within formal change management processes, maintenance windows, and outage coordination procedures.
- Strong documentation skills, including creation of architecture diagrams, build standards, inventories, and operational procedures.
- Awareness of physical and logical security controls in data center environments and experience supporting regulated or compliance-driven organizations.
- Ability to collaborate effectively with Facilities, Supply chain, Network Engineering, Storage, Security, and vendor teams.
- Position will be located at or near Dallas-Fort Worth area (Plano/Red Oak).
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Skills Required
- Bachelor’s degree and training or experience in IT technology
- Associate degree plus 3 years of demonstrated technical experience
- High school diploma plus 5 years of demonstrated IT technical experience at a large, complex organization may substitute for the degree
- Experience supporting enterprise data center environments
- Hands-on experience with data center operations, rack and stack, structured cabling, labeling, power management, and hardware lifecycle management
- Working knowledge of data center networking, VLANs, trunking, LACP, redundant network paths, and Layer 1–3 troubleshooting
- Familiarity with Cisco, Arista, Juniper, or comparable enterprise switching platforms
- Understanding of top-of-rack and leaf-spine data center network architectures
- Familiarity with SAN/NAS storage architectures, Fibre Channel, iSCSI, NFS, and large-scale data environments
- Experience participating in 24x7 on-call rotations, incident response, root cause analysis, and post-incident documentation
- Experience with formal change management, maintenance windows, and outage coordination procedures
- Strong technical documentation skills, including architecture diagrams, build standards, inventories, and operational procedures
- Experience supporting regulated or compliance-driven organizations and awareness of physical and logical security controls
- Ability to collaborate with Facilities, Supply Chain, Network Engineering, Storage, Security, and vendor teams
- Ability to work at or near the Dallas-Fort Worth area, including Plano or Red Oak
Mayo Clinic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mayo Clinic and has not been reviewed or approved by Mayo Clinic.
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Retirement Support — A no-cost pension plus an employer-matched 403(b)/401(k) is positioned as a standout differentiator, offering strong long-term financial security. Feedback suggests this retirement combination elevates overall total rewards even when base pay is moderate.
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Healthcare Strength — Expanded medical networks, enhanced fertility coverage, and employer absorption of a plan year’s premium increases point to robust healthcare offerings. Feedback suggests annual updates maintain breadth and competitiveness of coverage.
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Parental & Family Support — Adoption assistance, dependent scholarships, child and elder-care resources, and EAP services provide meaningful family-oriented support. Feedback suggests these programs add tangible value beyond salary alone.
Mayo Clinic Insights
What We Do
Mayo Clinic is the first and largest integrated, not-for-profit medical group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first." More than 3,800 physicians and scientists and 50,900 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Mayo Clinic also serves over 70 communities through Mayo Clinic Health System with locations in MN, IA, and WI. Collectively, these locations care for more than 1 million people each year.
