Systems Engineer II

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

The Engineer II is responsible for the administration of internal systems. Duties include support, troubleshooting, upgrading, patching and enhancements to applications. This position will require a high level of interaction with various teams across the organization for the management of issues and support tickets. The Engineer II will be responsible for troubleshooting and administering various business applications while providing measurable customer service.

Profile Description:

• Escalate incidents and problems to the appropriate technical resources
• Keeps manager informed of issues, impediments and progress
• Works within team environment to administer and complete various department tasks
• Performs administrative tasks, as required
• Delivers superior customer service to both internal and external customers
• Contributes to a positive, professional, cooperative and efficient work atmosphere and openly communicates work information to others in a timely manner
• Demonstrated ability to manage and deliver complex projects
• Understanding of all infrastructure components including client / server, network, database, storage, and applications
• Demonstrated ability and willingness to document and measure processes, procedures, and projects
• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills
• Excellent analytical and troubleshooting skills
• Ability to thrive in a changing environment, and effectively and efficiently manage time across multiple projects and responsibilities
• Other duties as assigned

Knowledge & Experience:

• Application experience implementing, managing, maintaining both cloud and on-prem solutions
• Experience Implementing, Managing and Maintaining SharePoint 2019+ Farms
• Experience in administering and supporting Atlassian products including JIRA, Confluence, and Bitbucket
• Proven ability in one or more scripting languages (PowerShell, Python, batch, etc.) and development tools
• Ability to solve technical or operational problems and evaluate options based on relevant information, resources, experience, and knowledge
• Bachelor’s Degree, preferably in Computer Science or Information Systems, and/or equivalent formal training, technical certification or equivalent experience

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$85,000-$92,000

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.