Systems Engineer II (Virtualization Engineer) VDI

ECS is seeking a Systems Engineer II (Virtualization Engineer) VDI to work in our Pocatello, ID office.

Job Description:

The Candidate shall be responsible for engineering all Virtual Desktop Infrastructure (VDI) design, deployment, and maintenance of VDI systems and components within the FBI. The Candidate shall install, patch, upgrade, update, and document the current environments, design, document and deploy upgrades, and provide on-site expertise for both Citrix and VMware VDI environments currently in use by the FBI.

Position requirements and duties of the Systems Engineer II (Virtualization Engineer) VDI:

• Responsible for engineering and configuring printing between various classification levels and ensuring security of data for all FBI VDI systems.
• Proactively address performance and anticipated user requirements
• Shall be able to support both Windows and Linux mixed environment.
• Hands on experience in implementing and supporting Citrix Xen Desktop, VMware vSphere, Hypervisor Management, Active Directory, GPO Management, Virtual Desktop Infrastructure Deployments.
• Able to design overall VDI solutions, conduct planning, requirements analysis, pre and post implementation support, training, and maintenance.
• Responsible for ensuring that the client's performance, security, user experience, reliability, availability, and all other functional and non-functional requirements are met.
• Maintain system documentation and assist with system accreditation and monitoring.
• Engineer and configure printing between various classification levels and ensuring security of data for all FBI VDI systems.
• Engineer, deploy and O&M the Microsoft operating system baseline images for use on all FBI enterprise endpoints. All baseline images must meet DISA STIG and internal FBI Security recommendations. Incremental baseline releases are due Quarterly, NLT the 15th of each month (January, April, July, and October).
• Provide engineering, deployment, and transition to O&M services for a broad range of current and future Microsoft applications and technologies, or other third-party tools that integrate with Microsoft products. Currently utilized technologies include but are not limited to: Microsoft End Point Configuration Manager (MECM), Microsoft System Center Software Portal (MSCSP), and Microsoft Office products.
• Create automation scripts and deploy orchestration and automation processes and products to support the FBI's VDI, workstation and Controlled Interface environments which are expected to provide reduced spin up / spin down times, standardized deployments, business process automation, self-service portals, user and customer experience enhancements, automated patching, and maintenance.
• Proactively address performance and anticipated user requirements.
• Support both a Windows and Linux mixed environment.
• Have expert experience in implementing and supporting Citrix Xen Desktop, Application Virtualization, Load Balancers, VMware vSphere, Hypervisor Design, Hyper Converged Deployments, VSAN Administration, Microsoft SQL, Active Directory, GPO Management, Virtual Desktop Infrastructure Deployments of 50000 Desktops, and VMware VDI environments.
• Responsible for the engineering, deployment and O&M of hyper converged server and storage solutions for use in the FBI's VDI environments. Current implemented hyper converged technologies include but are not limited to Nutanix, Dell, and VMware.
• Responsible for the engineering, deployment and O&M of enterprise sever virtualization solutions supporting the FBI's VDI, print and application and OS delivery environments. Current implemented server virtualization technologies include but are not limited to VMware and Hyper-V.
• Design overall VDI solutions, conduct planning, requirements analysis, pre and post implementation support, training, and maintenance.
• Ensure that the client's performance, security, user experience, reliability, availability, and all other functional and non-functional requirements are met.
• Ensure technical documentation exists for all systems and is kept up to date to include inventory and patch levels of all systems to include hostnames, property numbers, IP addresses, enclave, number of cores, number of processors, admin passwords, certificates, and service accounts on a monthly interval.
• Assist with system accreditation and monitoring.
• Provide timely problem resolution.
• Provide recommendations for future hardware requirements, as well as benchmarking and testing of hardware prior to FBI adoption. Hardware categories include but are not limited to workstations and components, printers and components, hyper converged infrastructure, and peripherals.
• Install, configure, test, and maintain system management tools for all data center network components.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Maintain security, recovery, and redundancy strategies.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks, such as automated provisioning virtualized resources.
• Participate in the design of information and operational support systems.
• Provide 3rd level support.
• Install, configure, test, and maintain system management tools for all data center network components.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Maintain security, backup, and redundancy strategies.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks, such as automated provisioning of addresses and VLANS with Infrastructure as a Service (IaaS).
• Participate in the design of information and operational support systems.
• Liaise with vendors and other IT personnel for problem resolution.
• Ensure technical documentation exists for all systems and is kept up to date to include inventory and patch levels of all systems to include hostnames, property numbers, IP addresses, enclave, number of cores, number of processors, admin passwords, certificates, and service accounts on a monthly interval.
• Provide real time alerts and dashboard information on system performance and availability.
• Document system configurations to include passwords, access controls, version number, and revision numbers, patch levels, and inventory to include hostnames, TCP/IP addresses, number of processors, and number of cores, memory, and license keys.
• Continually transition knowledge to the Government staff through training and assistance on how to use the technology using industry best practices.
• Provide real-time reporting of provisioned and non-provisioned resources such as bandwidth utilized to include performance metrics for availability, performance, and trends.
• Author step by step solutions for Tiers 1 and Tiers 2 for frequently asked questions and problem resolution references.

Required Skills:

• Must have a current Top-Secret Clearance with the capability of obtaining SCI / CI-Poly if needed to meet contract requirements.
• Six years of relevant experience designing and implementing virtual platforms for desktop, applications, and server virtualization solutions is required.

Desired Skills:

• Citrix Certified Associate - Virtualization (CCA-V), VMware Certified Professional - Desktop Management (VCP-DTM), and/or Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI), or equivalent professional level desktop virtualization vendor certification.
• Bachelor's degree.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.