About This Opportunity
CTI Staffing is partnering with a leading grocery retail organization to find a Solutions Delivery Analyst II for their technology team, based in Scarborough, ME or Salisbury/Mooresville, NC (remote considered for exceptional candidates).
This role owns technical delivery and production support for a critical point-of-sale environment supporting a 24/7/365 retail operation. You'll lead small-to-mid IT initiatives from requirements through deployment, while also serving as a go-to resource for resolving complex production issues. This is a hands-on role for someone who wants ownership, not just a ticket queue.
What You'll Do
- Serve as the technical subject matter expert for assigned POS systems and applications
- Lead small-to-mid IT initiatives from requirements gathering through deployment and hypercare support
- Build and manage software and hardware deployment packages independently
- Provide second- and third-level production support for critical retail systems
- Lead root cause analysis on complex issues spanning multiple systems
- Coordinate with QA, change management, infrastructure, and vendor teams on deployments and incidents
- Support operational stability during occasional off-hours and weekend coverage as needed
- Mentor and onboard junior team members
Requirements
About This Opportunity
CTI Staffing is partnering with a leading grocery retail organization to find a Solutions Delivery Analyst II for their technology team, based in Scarborough, ME or Salisbury/Mooresville, NC (remote considered for exceptional candidates).
This role owns technical delivery and production support for a critical point-of-sale environment supporting a 24/7/365 retail operation. You'll lead small-to-mid IT initiatives from requirements through deployment, while also serving as a go-to resource for resolving complex production issues. This is a hands-on role for someone who wants ownership, not just a ticket queue.
What You'll Do
- Serve as the technical subject matter expert for assigned POS systems and applications
- Lead small-to-mid IT initiatives from requirements gathering through deployment and hypercare support
- Build and manage software and hardware deployment packages independently
- Provide second- and third-level production support for critical retail systems
- Lead root cause analysis on complex issues spanning multiple systems
- Coordinate with QA, change management, infrastructure, and vendor teams on deployments and incidents
- Support operational stability during occasional off-hours and weekend coverage as needed
- Mentor and onboard junior team members
What We Do
CTI Consulting is a South Florida technology solutions and staffing firm founded in 1998. It provides IT staffing and nearshore staffing services for startups through Fortune 100 companies, alongside digital-product work such as designing, testing, deploying, improving, and updating mobile applications. The company emphasizes close client collaboration, comprehensive candidate evaluation, continuing education, and innovative, scalable software solutions that improve operational efficiency.
