The Role
The Systems Architect will lead the administration of the Atlassian suite, manage user training, streamline processes, and support software deployment within a cloud environment, ensuring best practices are followed across teams.
Summary Generated by Built In
Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Our core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code solutions, Emerging Technologies, Data Analytics and Visualization, Information Assurance, and Business Process Re-Engineering.
Synergy offers its employees a generous portfolio of core and voluntary benefits including: group medical, dental, and vision insurance, company paid life, short-term, and long-term disability insurance; HSA, FSA; 401(k) with immediately vested company match; PTO/Sick Leave, 11 paid federal holidays, parental leave; tuition and training reimbursement; a referral bonus program; and life management programs.
At Synergy, you’ll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that we have career mentors available for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven—if that sounds like you, Synergy has a position for you!
This position is designated as work-from-home.
About the Role:
Synergy seeks a Systems Architect with extensive Atlassian experience to serve as the technical lead on a IT business support services contract supporting our federal client. The Systems Architect will support and enhance the customer’s Atlassian toolset, driving consistency and standardization in workflows, streamlining and automating processes, and ensuring DevSecOps best practices are leveraged across teams.
Primary Responsibilities:
- Responsible for Atlassian suite of products administration and support. Includes maintenance of users, plug-ins, projects, integrations, licensing, and general support of new requests for the platform.
- Deliver quarterly releases providing new Jira projects, workflows and support to nearly 2,000 users of the Atlassian suite of tools including Jira, Confluence, Bitbucket, and Crowd.
- Provide user training for Jira, Confluence, Bitbucket, and related plugins and processes.
- Research and evaluate new Atlassian tools such as Jira Align.
- Translate stakeholder requirements into technology solutions.
- Assist with software and infrastructure management, inventory, installations, configurations, and connectivity.
- Collaborate with other engineers to develop deployment and maintenance automation for new services.
- Monitor, analyze, and troubleshoot problems within network, storage, and servers in a cloud environment.
Required Qualifications:
- Bachelor’s Degree in computer science, information systems, engineering, or related field.
- 5+ years experience with Atlassian administration.
- Proficiency in IT business/system analysis.
- Competency implementing ITIL V4 best practices.
- Overall technical knowledge of SAP software with ability to review and provide feedback on support documents.
- Knowledge of Agile Scrum development methodology.
- Ability to understand business models and operational risk.
- Analytical ability, pragmatic problem-solving skills, and strong sense of task ownership.
- Ownership over regular, consistent, and proactive communications with various levels of government stakeholders.
- Ability to communicate amongst multiple different team types, and own responsibility for coordinating and communicating multiple tasks across multiple teams supporting a variety of different applications.
Preferred Qualifications:
- Prior experience with Atlassian suite of tools (JIRA, Confluence, Bitbucket) and their administration.
- Prior experience with Microsoft SharePoint and O365 development.
- Prior experience working with AWS Cloud environments.
- Prior experience Agile or SAFe methodologies preferred.
Citizenship and Clearance Requirement(s):
- US Citizen or Lawful Permanent Resident (green card holder).
- Must be able to obtain a Public Trust.
Target Salary Range
Compensation for roles at Synergy is determined by a variety of factors including, but not limited to, the requirements of the role; level of experience; education and certifications; the individual’s combination of knowledge, skills, and abilities; as well as alignment with market data, federal and state laws, and other business and contract considerations. The estimated pay range for this position is: $160,000.00 – $210,000.00. The disclosed range has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case and represent just one component of Synergy’s total compensation package for employees.
Candidate AI Policy
Synergy is committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate evaluation process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly granted. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Synergy is an equal opportunity employer, and does not discriminate against applicants for employment or its employees on the basis of age, race (including hair texture/style), creed, color, religion, religious creed, ancestry, national origin, ethnic origin, sexual orientation, gender identity or expression, military or veteran status, sex, medical condition, pregnancy (childbirth, breastfeeding, and related medical conditions), physical or mental disability, personal appearance, organ donation and hair length associated with race, genetic information or characteristics, family responsibilities, familial status, marital status, citizenship or immigration status, status as a victim of domestic violence, a sexual offense, or stalking, political affiliation, arrest records and criminal convictions, credit information, matriculation, homeless status, or any other characteristic protected by federal, state and local law. Discrimination or harassment based upon these protected categories is expressly prohibited. This policy applies to all aspects of employment, including job selection, assignment, promotion, compensation, benefits, training, discipline, and termination.
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Skills Required
- Bachelor's Degree in computer science or related field
- 5+ years experience with Atlassian administration
- Proficiency in IT business/system analysis
- Competency implementing ITIL V4 best practices
- Overall technical knowledge of SAP software
- Knowledge of Agile Scrum development methodology
- Analytical ability and pragmatic problem-solving skills
- Ability to communicate with various stakeholders
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The Company
What We Do
Synergy is a premier Information Technology (IT) firm focused on the practice areas of Health IT, National Security, and Citizen Services. We help our customers consolidate and realign their IT assets to achieve a tangible ROI.
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