Req number:
R8510Employment type:
Full timeWorksite flexibility:
OnsiteWho we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated System Analyst II ready to take us to the next level! If you have experience supporting Linux Operating systems, basic SQL query development, and are looking for your next career move, apply now.Job Description
We are looking for a Systems Analyst II to monitor, analyze, and support tolling and related technology systems to ensure optimal performance, reliability, and operational continuity. This position will be a full-time contract role and onsite, working Monday through Friday, 8:00 AM to 4:30 PM.
What You'll Do
Analyze system performance to ensure tolling systems operate efficiently and reliably
Monitor daily and weekly lane performance reports, dashboards, and operational metrics
Perform monitoring and support activities during implementation of new or upgraded systems
Conduct fault isolation and troubleshooting of lane and plaza systems
Provide advanced support for roadside servers, databases, and software applications following required training
Investigate and resolve system anomalies reported by Operations, Finance, and Maintenance teams
Support installation, configuration, and deployment of new lane systems and technology upgrades
Develop, maintain, and update Standard Operating Procedures (SOPs) and technical documentation
Collaborate with cross-functional teams to ensure system availability, reliability, and performance
Prepare reports and communicate technical findings to both technical and non-technical stakeholders
Support ongoing operational monitoring and maintenance activities
Identify opportunities for process improvement and assist with implementation of solutions
What You'll Need
Required:
Bachelor's degree (B.A. or B.S.) or equivalent military technical training and/or relevant work experience
Knowledge of toll lane operations and troubleshooting fundamentals
Experience supporting Linux operating systems and command-line environments
Basic SQL query development and analysis experience
Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint
Understanding of Excel Macros, Pivot Tables, and Visual Basic concepts
Familiarity with network and systems management tools such as Orion, CA Unicenter, or similar platforms
Strong analytical, troubleshooting, and problem-solving skills
Excellent verbal and written communication skills
Ability to manage multiple priorities in a fast-paced operational environment
Ability to work independently and collaboratively within a team setting
Preferred:
CompTIA A+, Network+, Security+, Server+, or equivalent technical certifications
Experience supporting transportation, tolling, Intelligent Transportation Systems (ITS), or other mission-critical environments
Familiarity with database administration and system monitoring tools
Experience developing SOPs and operational documentation
Experience with system monitoring, performance analysis, and operational reporting
Familiarity with networking concepts, enterprise technology environments, and database technologies
Demonstrated ability to identify process improvement opportunities and implement effective solutions
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings and support operational activities
Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor
Ability to occasionally support after-hours system implementations, upgrades, and incident response activities
#LI-KW1
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.
EEO Statement
It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
$30 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Skills Required
- Bachelor's degree or equivalent military technical training and/or relevant work experience
- Knowledge of toll lane operations and troubleshooting fundamentals
- Experience supporting Linux operating systems and command-line environments
- Basic SQL query development and analysis experience
- Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint
- Understanding of Excel Macros, Pivot Tables, and Visual Basic concepts
- Familiarity with network and systems management tools such as Orion, CA Unicenter, or similar platforms
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced operational environment
- Ability to work independently and collaboratively within a team setting
- CompTIA A+, Network+, Security+, Server+, or equivalent technical certifications
- Experience supporting transportation, tolling, Intelligent Transportation Systems, or other mission-critical environments
- Familiarity with database administration and system monitoring tools
- Experience developing SOPs and operational documentation
- Experience with system monitoring, performance analysis, and operational reporting
- Familiarity with networking concepts, enterprise technology environments, and database technologies
- Ability to identify process improvement opportunities and implement effective solutions
CAI (cai.io). Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CAI (cai.io). and has not been reviewed or approved by CAI (cai.io)..
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Retirement Support — Retirement contributions and an ownership component are highlighted as standout perks and positioned as a key strength of the package. This is framed as a notable differentiator within the overall offering.
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Wellbeing & Lifestyle Benefits — A wellness program that can reduce medical premiums, an Employee Assistance Program, and active employee resource groups are emphasized. A work-from-anywhere philosophy and flexible scheduling are also presented as quality-of-life benefits when client needs allow.
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Affordable Benefits — The primary medical setup is described as a high-deductible option with low premiums and an HSA contribution, which some view as cost-effective. Wellness participation is stated to further lower monthly premiums.
CAI (cai.io). Insights
What We Do
CAI is a global services firm with over 8,700 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what’s right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise
