Product Owner

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CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Product Owner to lead roadmap planning, backlog management, and agile execution for conversational AI initiatives. This position will be a full-time, contract and remote.

What You’ll Do

• Roadmap, Scope & Stakeholder Management: Collaborate with key business and technical stakeholders to define and refine the product roadmap, release timelines, feature scope, and functional design for both chat and IVR channels. Maintain and groom an extensive Chat Platform backlog to ensure clear alignment with strategic goals and underlying platform enhancements
• Agile Planning & Sprint Execution: Work closely with Team Managers, Scrum Masters, and engineering teams to define sprint goals, plan upcoming iterations, and break down complex conversational AI initiatives into actionable user stories and technical requirements
• Technical Guidance & Impediment Removal: Leverage an understanding of both business and technical details to guide the development team toward successful delivery. Proactively identify and remove blockers, assist with decision-making, and escalate risks or issues appropriately
• Chat, IVR & AI Domain Expertise: Apply knowledge of modern chat platforms, IVR/voice conversational AI capabilities, system integrations, and cloud architectures (Google Cloud Platform / GCP knowledge is a strong plus) to evaluate multi-channel solutions, validate designs, and support platform optimization

What You'll Need:

Required

• Bachelor’s Degree in Information Technology, Business Administration, Computer Science, or a closely related discipline.
• 2+ years of experience working in a Product Owner, Business Analyst, or Agile project delivery role within an IT or software development environment
• Experience writing user stories, managing software backlogs (e.g., Jira, digital.ai Agility), and participating in Agile/Scrum ceremonies

Preferred

• Experience working on enterprise chat, IVR, contact center, or conversational AI platforms
• Familiarity with cloud environments (specifically Google Cloud Platform / GCP)
• Background in the health insurance or a heavily regulated industry.
• Product Management Tools: Proficiency with Jira, digital.ai Agility, Confluence, or equivalent Agile tracking tools
• Domain Knowledge: Understanding of conversational AI, chatbots, IVR/voice systems, digital customer experience platforms, and basic system integrations
• Technical Familiarity: Foundational awareness of cloud technologies (GCP preferred) and software development lifecycles (SDLC)
• Soft Skills: Strong stakeholder management, clear written and verbal communication, and the ability to balance competing priorities in a fast-paced environment

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.