Overview:
Job Description Summary:
Job Description:
- Carries out systems analysis and provides support for complex medium to large systems across several departments. Manipulates, mines, and analyzes large, complex datasets.
- Creates and maintains high quality system, report, and interface test scripts.Tests and debugs systems to ensure they are functioning properly. coordinates user acceptance testing.
- Serves as a customer liaison for assigned business areas and provides technical support and troubleshooting for systems issues.
- Documents system design, testing, and maintenance procedures for future reference. Assures data integrity and system survivability by developing and maintaining Disaster Recovery plans for assigned systems.
- Collaborates with other IT professionals to integrate new systems with existing ones.
- Performs system updates, patches, service releases, and upgrades as needed. Evaluates and recommends new technologies to improve system efficiency and performance.
Education Requirement:
- Bachelor's degree or equivalent experience, required.
Licensure Requirement:
(not specified)
Certifications:
ITIL certification or training, preferred.
Skills:
- Strong skills in SQL programming, relational database management, reporting software tools and MS Excel, preferred.
- Strong skills in data management systems and extensive spreadsheet, database and presentation graphics knowledge are preferred.
- Advanced knowledge in Microsoft Office (Word, Excel, PowerPoint, Visio and Project) required.
- Excellent communication and organizational skills to effectively interact with external contacts, administrators, medical staff, and employees at all levels.
- Strong attention to detail and demonstrated problem solving skills.
- Ability to quickly learn, adapt and work with new applications or tools.
- Able to be a visionary and see the larger picture.
Experience:
- 5 years of combined experience providing information technology support, or equivalent education, required.
- Experience in a healthcare environment, required.
- Business and financial experience, preferred.
Physical Requirements:
OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Standing, Walking
FREQUENTLY: Decision Making
CONTINUOUSLY: Audible speech, Color vision, Computer skills, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting
Additional Physical Requirements performed but not listed above:
Position requires ability to talk, listen and type.
Position requires the ability to interact effectively with customers and information systems personnel across the organization.
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
Skills Required
- Bachelor's degree or equivalent experience
- Five years of combined information technology support experience or equivalent education
- Experience in a healthcare environment
- ITIL certification or training
- Strong SQL programming, relational database management, reporting software, and Microsoft Excel skills
- Advanced knowledge of Microsoft Office, including Word, Excel, PowerPoint, Visio, and Project
- Excellent communication and organizational skills
- Strong attention to detail and problem-solving skills
- Ability to learn and adapt to new applications and tools
- Ability to provide 24/7 after-hours on-call support
What We Do
Nationwide Children's Hospital is one of America's largest not-for-profit free-standing pediatric health care systems, providing expertise in pediatric population health, behavioral health, genomics, and health equity. It has integrated clinical and research programs and serves over 1.9 million patient visits annually.
