Systems Analyst / Applications Support Analyst

Posted Yesterday
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Charlotte, NC, USA
In-Office
Senior level
HR Tech • Professional Services
The Role
Provide day-to-day production support for the Sungard (FIS) EXP AG workflow application: ensure system stability, respond to system alerts, troubleshoot desktop and process incidents, work with end users, and participate in an off-hours on-call rotation.
Summary Generated by Built In
Company Description

Fortune 100 financial services organization that is the leading retirement provider for people who work in the academic, research, medical and cultural fields.

Job Description

Summary:


We are seeking a Systems Analyst / Application Support Analyst to work with a vendor workflow application developed by Sungard (now FIS Global) used to manage and distribute work to internal associates. Work comes in from upstream systems and is assigned to a department and task type. Associates process the work by department, task type and action step as required by the business. EXP AG is an Enterprise wide, business critical application used by the majority of business users in the company.

The application support resource will provide day to day production support ensuring the system is functional and stable, will respond to and address system generated alerts, and will work with end users to resolve desktop and/or process related Incidents. The resource will be required to be in an on call rotation to respond to critical issues during off hours.


Qualifications:


- 5+ years of application support, systems analysis, or systems administration experience.

- Significant experience supporting Windows 7 and Windows server 2012

- Strong troubleshooting skills are required

- Experience with Weblogic, IBM MQ, Oracle SQL, or VBScript is nice to have.

- Bachelor’s Degree is preferred but not required

Additional Information

All information will be kept confidential.

Hubert Magsali

Technical Recruiter | TrueBridge Resources/North Highland

(303) 547-1959

Skills Required

  • 5+ years of application support, systems analysis, or systems administration experience
  • Significant experience supporting Windows 7 and Windows Server 2012
  • Strong troubleshooting skills
  • Experience with WebLogic, IBM MQ, Oracle SQL, or VBScript
  • Bachelor's Degree
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The Company
4,000 Employees

What We Do

PSG Global Solutions is a leading recruiting firm and RPO provider that delivers innovative, customized talent solutions. As the world’s largest and fastest-growing provider of outsourced recruiting support to the global staffing and recruiting industry, they empower employers and healthcare organizations. The company leverages a dedicated global workforce and a best-of-breed technology stack to connect top talent with meaningful work.

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