Would you like to work with a trail blazing software house? Maintaining internal and cloud environments and building on your sys admin skillset with support from some of the most talented experts in our sector?
We are Preservica and we are changing the way organisations safeguard their digital information. Our projects are at the razor’s edge of commercial software solutions addressing the need for smart digital preservation technologies. As a world-leader in digital preservation, our award-winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe.
To maintain our growth we believe in hiring strong technical talent and then supporting that talent to grow with us. Right now we are looking for a Systems Administrator with a passion for technical excellence who wants to take their career to the next level and make a real difference to our company.
About You
A true team player, you are a technology enthusiast who takes pride in maintaining a multitude of systems and resolving users issues. With a passion to learn and build on your knowledge and capabilities especially with new technologies, you communicate well at all levels and through all channels. You will need to be self-motivated, highly organised and able to multitask and prioritise.
The Role
Your primary responsibility is to provide high-quality IT support to Preservica’s internal users (130+ staff), ensuring reliable, secure, and efficient operation of our internal systems. This includes supporting a predominantly cloud-based environment, alongside a small on-premise footprint.
You will take ownership of helpdesk operations, ensuring tickets are triaged, prioritised, and resolved in line with agreed service levels, while maintaining clear communication with end users and a strong focus on customer experience.
In addition, you will maintain our Microsoft 365 and Azure environments, manage end-user devices and endpoint security, and oversee core network services such as file sharing, firewalls, and Wi-Fi. The role also includes onboarding and offboarding users and contributing to the maintenance and continuous improvement of our Information Security Management System (ISMS), including associated records and procedures.
As the role develops, you will take on project-based work involving research, planning, and implementation of improvements to our internal systems and services. You will also be responsible for monitoring and enhancing existing automations to improve efficiency, reliability, and security across the IT environment.
Key Responsibilities:
- Provide high-quality technical support to end users, maintaining strong communication with focus on customer experience
- Proactively identify recurring issues and implement improvements to reduce ticket volumes and improve service quality
- Experience of managing, investigating and resolving vulnerabilities
- Manage end-user devices, ensuring compliance with security baselines
- Manage onboarding and offboarding processes
- Contribute to compliance with standards such as ISO 27001, SOC 2, and Cyber Essentials
- Monitor and enhance existing automation to improve efficiency, reliability, and scalability
Knowledge & Experience:
We do not require you to have experience in all the areas listed below but you should have strong working knowledge and experience in some and be keen to learn others.
- Previous experience of working as part of an IT helpdesk supporting users and managing Windows 11 and Mac devices.
- Maintaining Microsoft 365 environment including Azure Entra, Exchange, SharePoint and Teams.
- Managing end user devices with MDM platforms such as Intune.
- Day-to-day administration of internal infrastructure including Wi-Fi, VPN and endpoint security.
- Process automation with scripting using languages like PowerShell and Power Automate.
- Knowledge of security frameworks and certifications such as BSI 27001 and Cyber Essentials.
Package
As well as a competitive salary and benefits package, we offer tangible career development opportunities and dedicated training time to support professional growth. The role will require you to be in the office in Abingdon on a regular basis but will incorporate the opportunity to work some time from home once you are up and running.
Preservica are an Equal Opportunities Employer
Skills Required
- Experience with IT helpdesk support
- Knowledge of Windows 10 and Windows 11
- Experience with Microsoft 365 administration
- Familiarity with Azure services
- Experience managing end user devices with MDM
- Scripting skills in PowerShell or Power Automate
- Knowledge of security frameworks like BSI 27001
What We Do
Preservica is changing the way organizations around the world protect and future-proof critical long-term digital information. Available on premise or in the cloud (SaaS), our award-winning active digital preservation software has been designed from the ground-up to tackle the unique challenges of ensuring digital information remains accessible and trustworthy over decades. It’s a proven solution that's trusted by businesses, archives, libraries, museums and government organizations around the world - including the UK National Archives, the Met Office, Texas State Archives, MoMA, Yale and HSBC - to name a few
