Systems Administrator

​System Administrator I

• Required: Active IRS MBI clearance, U.S. Citizen

• Main Function/Lifestyle:
  • Review monitoring ‘dashboards’ and outputs from tools (alerts, emails, reports) to identify performance outside defined thresholds, such as storage used/remaining, high CPU usage or long-running queries
  • Perform analysis on dashboards, emails, and alerts to categorize potential incidents, such as priority/severity, impacted system/operation, and customer impacts
  • Document analysis and categorizations in ServiceNow-based tool and engage the appropriate next resource, as needed, to troubleshoot or resolve incident  
  • Actively manage the incident/change to closure

• Expectations:
  • Follow trouble shooting Standards Operating Procedures (SOPs)
  • Consistently meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals.
  • Work independently with a focused direction while adding value and contributing to overall team performance.
  • Maintain accuracy of all reports/audits and client documentation based on Red River and customer defined system specifications. Ensure log entries to the ticketing system are accurate, concise, and timely to meet the SLAs (service-level agreement).
  • Maintain case ownership and keep customers informed of progress on their issues by contacting them periodically with updates.
  • Exercise sound judgment when working outside defined practices and procedures; accurately close incidents for known errors without the need for functional escalation
  • Escalate potential areas for improvement to standard operating procedures (SOPs) to team leadership.
  • Keep current on new releases, updates, and changes to Customer Run Book content
  • Maintain clear understanding of the interdependencies that problem, change, and configuration managements processes have on good incidents management practices.

• Skills and Experience:
  • At least 1y of IT experience with IT administration and support experience
  • Must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes.
  • Basic knowledge, skills and abilities:
    • Backup Solutions
    • Troubleshooting Remote Desktop Services and VPN
    • Core network components
    • Virtualization Administration and architecture knowledge such as rebooting virtual machines, allocating necessary resources, and maintaining the hypervisor
    • Ability to utilize CRM data, product documentation and other resources to research and resolve client technical issues.
    • Understanding of hardware and software compatibility (i.e., rev. levels, firmware, versions, etc.), installation, and configuration

• Desirable:
  • Bachelor’s degree in computing, engineering or other technical area
  • Previous experience in a fast-paced consulting or MSP environment
  • Knowledge of specific infrastructure
    • Red Hat Enterprise Linux 9.x
    • Dell PowerEdge Servers and related Open Manage Enterprise monitoring tool
    • Dell Data Domains and related Management Console
    • Dell Networker replication

Basic Qualifications:

• U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer.  All qualified applicants will receive consideration for employment.  Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.

In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American’s with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact [email protected]. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.

Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.