Systems Administrator

Job Summary

The Systems Administrator is an IT technical support role focused on providing local R&D IT support and enterprise IT support. Responsible for daily support of the Enterprise network, servers, and standalone end-user Enterprise computer systems that support the Ivenix North Andover MA Business Unit (BU). Coordinates the installation and maintenance of standalone and networked computer hardware and software within the Business Unit. Communicates all hardware and software problems to the appropriate users. Profiles network user accounts, troubleshoots hardware and software problems, and provides general user support.
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Responsibilities

• Will provide local technical support to end-users for hardware, software, and networking issues.
• Respond to IT support tickets and provide timely resolution to technical issues.
• Troubleshoot and resolve IT-related problems in a timely manner to minimize downtime.
• Manage and maintain Windows desktop and server environments.
• Perform some Linux administration and maintenance.
• Monitor and maintain VMware vCenter and ESXi virtualization environments.
• Configure and troubleshoot Aruba/HP switches and Aruba wireless infrastructure.
• Collaborate with the R&D team to implement and support specialized IT systems and applications.
• Provide IT assistance with employee onboarding and user access permissions for R&D systems including Propel, Jira, Jama and others.
• Coordinate with Corporate Enterprise IT at Fresenius Kabi and Fresenius Digital Technology and follow IT change control procedures.
• Conduct proactive maintenance to ensure the reliability and performance of IT systems.
• Assist in the implementation of IT projects and initiatives, ensuring alignment with local and global organizational goals.
• Document IT processes, procedures and configurations for knowledge sharing and reference purposes.
• Develop and maintain system design specification as required.
• Ensure that security is administered for all network attached and standalone computer systems.
• Ensure that all critical data on all computer systems are protected and recoverable in the event of a system failure by backup to removable media or other approved means.
• Maintain an inventory of all computer hardware and software purchased and licensed by the target user community and provide related reports to Management upon request.
• Log information on general network performance, server health, user requests and incidents, and project status in accordance with software procedures.
• Assist with audits for compliance to cGMP regulations and follow software procedures to ensure compliance among all Enterprise systems.
• Stay up to date on emerging technologies and industry best practices to enhance IT support services

Requirements

The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate degree in IT Administration or related field experience required.
• Minimum of 3+ years of experience in IT support roles.
• Proficiency in Windows desktop and server administration as well as some Linux administration and maintenance.
• Hands-on experience with VMware vCenter and ESXi virtualization.
• Strong understanding of networking principles and protocols, particularly with Aruba/HP switches and wireless infrastructure.
• Excellent troubleshooting and problem-solving skills.
• Effective written and verbal communication and interpersonal abilities.
• Ability to work independently and collaboratively within a team environment.
• Relevant certifications such as CompTIA: A+, Network+; VMware Certified Technical Associate (VCTA); Aruba Certified Mobility Associate (ACMA); Microsoft Certified Desktop Support and System Administration are all a plus.

Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company match, and wellness program.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.