The Redpath Group is a leading mining contractor with almost 10,000 employees on projects across the globe. We specialise in shaft sinking, mine development, contract mining, raiseboring, underground construction, engineering & technical services, and specialty services in the mining and construction sectors.
Position Description
This is a hands-on technical role responsible for maintaining, supporting, and improving Redpath's IT systems and infrastructure. Working closely with the Desktop Support team, this position acts as the primary escalation point for complex technical issues that cannot be resolved at the service desk level. The successful candidate will enjoy troubleshooting, investigating root causes, and implementing effective long-term solutions to system-related problems.
Key responsibilities include monitoring and maintaining IT infrastructure, responding to security and other critical incidents, resolving escalated technical issues, and providing advanced technical support across the business. While the role contributes to the implementation of new technologies and system improvements, its primary focus is on operational support, problem resolution, and ensuring the ongoing stability, security, and performance of Redpath's IT environment.
The role will work closely with our broader Technology team to support daily operations, manage escalated or overflow incidents, and contribute technical expertise across a variety of systems and platforms. There is also an expectation that the incumbent will proactively identify opportunities to enhance, optimise, and improve Redpath's IT systems, processes, and overall technology service delivery.
What You'll Be Doing
- Act as the escalation point for complex IT issues that cannot be resolved by the Desktop Support team.
- Troubleshoot and diagnose system, infrastructure, network, and application issues to identify and resolve root causes.
- Monitor, maintain, and improve Redpath's IT environment to ensure reliability, security, and performance.
- Administer and support local and global business systems, servers, and cloud-based platforms.
- Respond to critical incidents, security alerts, and system outages, minimising disruption to the business.
- Manage user accounts, permissions, and access across multiple systems and platforms.
- Collaborate with the broader Technology team on system upgrades, enhancements, and technology initiatives.
- Identify opportunities to automate, optimise, and continuously improve IT systems and processes.
- Work with vendors and technology partners to resolve technical issues and support business requirements.
Why You'll Enjoy This Role
This role is ideal for someone who enjoys being on the tools rather than managing projects. You'll be the go-to person for solving complex technical problems, investigating the root cause of recurring issues, and making meaningful improvements to Redpath's technology environment. If you enjoy troubleshooting, working across a broad technology stack, and seeing the direct impact of your work on business operations, this role offers plenty of variety and challenge.
What We're Looking For
- A hands-on IT professional who enjoys troubleshooting and solving complex technical problems.
- Experience in Systems Administration, Infrastructure Support, or a senior IT support role.
- Strong Microsoft technology skills across Microsoft 365, Windows Server, Active Directory, and Entra ID.
- Someone who enjoys getting to the root cause of issues rather than applying temporary fixes.
- Knowledge of networking and IT security fundamentals.
- The ability to work closely with our Desktop Support team and broader Technology team to resolve escalated issues and improve system performance.
- A proactive mindset with a passion for improving systems, processes, and end-user experience.
- Previous experience working within the mining, construction, engineering, or other industrial sectors will be highly regarded.
- Experience supporting a project-based business environment, where technology requirements change across multiple sites, projects, and stakeholders, will be highly regarded.
- Relevant Microsoft, Azure, or other industry certifications are desirable but not essential.
In return you can expect
- $3000 in hand at 5 years' service, $10k at 10years, $15k at 15years, $20k at 20 years
- Exclusive access to Redzone - Redpath's Employee Reward program which includes discounts or cash backs to hundreds of retailers.
- Competitive salary package
- Salary continuance insurance & life insurance
- Discounted health insurance with BUPA
- Opportunities to grow within the Redpath group domestically
- Novated car leasing
- Training & Development opportunities
Redpath is committed to an environment that is barrier-free. If you require accommodation during the hiring process, please inform us in advance so that we can arrange reasonable and appropriate accommodation.About the Team
About Redpath
The Redpath Group is a leading mining contractor with projects across Australia and globally. We specialise in shaft sinking, mine development, contract mining, raiseboring, underground construction, engineering & technical services, and speciality services in the Metalliferous and Coal mining sectors.
Apply Now
Redpath is an equal opportunity employer that values diversity and an inclusive workplace. We encourage applications from suitably qualified candidates wanting to join a friendly, collaborative team in a fast paced business environment.
We will be shortlisting for this position immediately, so please submit your application by clicking on the 'apply' button below, or visit our website at Careers | Redpath Mining Contractors and Engineers
Skills Required
- Experience in systems administration, infrastructure support, or senior IT support
- Strong Microsoft 365 skills
- Strong Windows Server skills
- Strong Active Directory skills
- Strong Microsoft Entra ID skills
- Knowledge of networking fundamentals
- Knowledge of IT security fundamentals
- Ability to resolve escalated technical issues collaboratively with Desktop Support and Technology teams
- Proactive approach to improving systems, processes, and end-user experience
- Experience in mining, construction, engineering, or another industrial sector
- Experience supporting project-based environments across multiple sites, projects, and stakeholders
- Microsoft, Azure, or other industry certifications
What We Do
The Redpath Group is a full-service global underground mining contractor serving clients around the world. It provides underground mining services from mine development and shaft sinking to production mining, raiseboring and underground construction, along with engineering and technical services. Redpath supports projects from mine infrastructure design and construction through turnkey operations, combining international reach and decades of experience with an emphasis on safety, productivity and reliable delivery.
