IT Systems & Support Specialist (SysAd)

We are a global technology group, headquartered in London.
We deploy experts and frontier technology, like AI, to help organisations thrive through change.

We have over 600 professionals (>75% hands-on technical talent) spread across Europe, North America and Asia, and are backed by Marlin Equity Partners. 

We help customers:

Work smarter – Building modern, scalable infrastructure, apps and workflows that actually improve your bottom line.

Engage personally – Creating digital experiences that capture attention, convert sales, and keep customers coming back.

Stay secure – Establishing the security, governance and compliance systems that protect you from threats, fines, and downtime.

We work with some of the world's biggest brands to solve their biggest problems.
From highly regulated financial institutions to fast-moving tech unicorns and global retailers.
Different worlds, same standard: we ship tangible outcomes into production, fast.
Then we work alongside customers to maintain and optimise them long term, upskilling their teams along the way.

At Beyond, we believe in work that leaves a mark. This role is for the innovative people who thrive on solving problems that don't have answers yet, for those who are accountable for tangible outcomes, and for individuals who act with integrity when it absolutely has to work. 

At Beyond, we believe in work that leaves a mark. This role is for the innovative people who thrive on solving problems that don't have answers yet, for those who are accountable for tangible outcomes, and for individuals who act with integrity when it absolutely has to work.

Core Responsibilities

• Administer and continually improve the business’ central applications such as Google Workspace, the Atlassian suite, ZenDesk and more.
• Provide support for users across central business applications including incident response, incident management and root cause analysis.
• Work with the wider business to continually improve and test business continuity & disaster recovery planning & processes.
• Support our security program with the maintenance of security related activities including investigations and best practices.
• Maintaining precise inventory records of user devices, cloud assets, configurations, access rights, and associated costs.
• Maintain the security posture of end user devices including vulnerability management
• Manage the internal service desk ticket queue with the wider team
• Supporting the team with a variety of internal IT projects 
• Deployment and management of security tools to end user devices
• Provide proactive and reactive technical support for meeting room technology, ensuring equipment readiness and resolving issues promptly
• Diagnose and resolve hardware, software, and network connectivity issues related to AV and IT equipment.
• Perform regular checks, maintenance, and setup for monitors, displays, and related peripherals across the company's office locations.
• Conduct Portable Appliance Testing (PAT) on all relevant IT and AV equipment according to UK safety standards and maintain accurate testing records.
• Apply a deep technical understanding of IT infrastructure (networking fundamentals, operating systems) and AV systems to effectively troubleshoot integrated systems

• At least 3 years of experience in a similar role
• Strong experience configuring and managing Google Workspace to Google best practices
• Demonstrable knowledge of deploying and managing an EDR platform
• Deep technical knowledge across a variety of SaaS services
• An analytical and problem-solving mindset 
• A positive attitude and a willingness to learn
• Strong organisational skills with the ability to manage tasks while managing multiple priorities simultaneously
• Strong communication and interpersonal skills
• A proactive and detail-oriented approach to work.
• The ability to explain technical concepts to non-technical audiences
• Autonomous working capability while also working as part of a team
• Agile mindset with the ability to adapt to changing priorities and requirements.

Desirable Skills & Experience (Optional):

• Experience managing and administering a scaled public cloud instance, preferably GCP.
• Administration knowledge of Qualys and Workspace One.

We believe in supporting our team members both professionally and personally. Here's how we invest in you:

Compensation and Financial Wellbeing

• Competitive base salary.
• De Minimis Allowance. 
• 13th Month Pay: Equivalent to one month’s base salary, paid every December.

Health and Wellness

• Medical Insurance: HMO coverage for the employee plus up to two dependents (employer-paid).
• Sick Leave: 15 paid days per year, pro-rated from the start date.

Work-Life Balance and Growth

• Annual Leave: 28 days per calendar year (January 1 – December 31), pro-rated based on start date.
• Birthday Leave: An extra paid day off for your birthday. 
• Learning Leaves: Ten paid learning days per year.
• Philippine Public Holidays: Statutory holidays are included. 
• Bereavement Leave: 3 paid days.
• Parental Leave: Maternity or Paternity leave.
• Flexible Work Arrangement: Hybrid model (two to three days in the office).
• Peer Recognition: 100 Bonusly points per month for peer recognition.

At Beyond, we champion diversity and inclusion. We believe that a career in IT should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype. We value the unique talents and perspectives that each individual brings to our team, and we strive to create a fair and accessible hiring process for all.