The Role
Administers and configures enterprise Windows Server systems, monitors uptime and performance, troubleshoots incidents, and provides Tier II support. Manages VMware vSphere, server hardware, Web services, Active Directory, DNS, Exchange, updates, reboots, and backups. Performs root cause analysis, change management, documentation, user support, and staff training. Participates in an after-hours on-call rotation and provides local travel as needed.
Summary Generated by Built In
SWBC is seeking a talented individual to administer and configure enterprise systems, monitor and ensure system up-time, provide system performance analysis, and troubleshooting for production Windows Server environment.
Why you'll love this role:
At SWBC, you'll be part of a collaborative team that values innovation, service, and professional growth. As a Systems Administrator, you'll have the opportunity to work on impactful technology initiatives, strengthen the reliability and security of our infrastructure, and develop your expertise in an environment that encourages continuous learning and career advancement.
Essential duties include the following:
- Troubleshoots performance issues, provides Tier II support for reported incidents, drives root cause analysis and successfully solves problems within Windows environment, following change management standards to implement successful solutions.
- Ensures the up-time, health and efficiency of our production server environment, validates monitoring alerts, creates support tickets as required, and executes predefined troubleshooting procedures, provides end-user technical support via telephone and ticketing system, and takes ownership of customer issues to include routing, prioritizing, and troubleshooting to resolution.
- Configures and administers Windows systems using Nutanix and VMware vSphere adhering to System Engineering standards. Provides Tier II support to include, but not limited to, server hardware, Web services, Active Directory, DNS, and Exchange; creates AD groups & users and understands user permissions, and performs routine maintenance such as Windows Updates, server reboots, and backups.
- Documents system information and trains NOC, Service Desk and other Tier I personnel on optimal return to service and troubleshooting procedures.
- Performs other duties as required, and participates in on-call rotation duties after-hours.
Serious candidates will possess the minimum qualifications:
- Associate's Degree in Business Technology, Management Information Systems, or related field of study from an accredited college or university or equivalent experience required.
- Bachelor's Degree preferred.
- Minimum of two (2) years of experience in Windows Systems Administration.
- Strong hardware and software troubleshooting skills.
- Working knowledge of Windows server administration.
- Experience with enterprise monitoring solutions such as SolarWinds Orion preferred.
- Experience and working knowledge of infrastructure management software such as Nutanix, Nutanix Files and VMware vSphere are preferred.
- Experience with PKI/SSL Certificate Administration preferred.
- Experience and working knowledge of server administration such as Microsoft Windows Active Directory, DNS, DHCP, IIS, Windows updates, and backups is preferred.
- General understanding of IT network and security procedures and standards.
- Strong analytical and problem solving skills.
- Exceptional communication and interpersonal skills in order to effectively communicate with a wide range of personnel.
- Proficient in MS Office desktop applications including MS Word and Excel.
- Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) preferred, A+ or Network+ preferred.
- Able to lift and/or push up to 10-20 lbs. of electronic/communications equipment or other documents.
- Able to stoop, kneel, and stand to access server equipment.
- Able to sit for long periods of time.
- Able to travel locally.
SWBC offers*:
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
*Based upon employee eligibility
Additional Information:
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWBC does not hire tobacco users as allowed by law.
To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.
Skills Required
- Associate's degree in Business Technology, Management Information Systems, or a related field, or equivalent experience
- Bachelor's degree
- At least two years of Windows Systems Administration experience
- Strong hardware and software troubleshooting skills
- Working knowledge of Windows Server administration
- Experience with enterprise monitoring solutions such as SolarWinds Orion
- Experience with infrastructure management software such as VMware vSphere
- Experience with PKI and SSL certificate administration
- Experience administering Active Directory, DNS, DHCP, IIS, Windows updates, and backups
- General understanding of IT network and security procedures and standards
- Strong analytical and problem-solving skills
- Exceptional communication and interpersonal skills
- Proficiency with Microsoft Word and Excel
- MCSA or MCSE certification
- A+ or Network+ certification
- Ability to lift or push 10–20 pounds of electronic or communications equipment
- Ability to stoop, kneel, and stand to access server equipment
- Ability to sit for long periods
- Ability to travel locally
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The Company
What We Do
Since 1976, SWBC has been providing a wide range of insurance, mortgage, and investment services to financial institutions, individuals, and businesses. Company Overview Headquartered in San Antonio, SWBC is a diversified financial services company providing a wide range of insurance, mortgage, and investment services to financial institutions, businesses, and individuals. With offices across the country, SWBC is committed to providing quality products, outstanding service, and customized solutions in all 50 states.
